Multi-Tech Systems MT5634ZBAV.90 manual Appendix F Warranty, Service, and Technical Support

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Appendix F - Warranty, Service, and Technical Support

Appendix F - Warranty, Service, and Technical Support

Warranty

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory – transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive Mounds View, MN 55112

Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for repair charges.

For out of warranty repair charges, go to www.multitech.com/documents/warranties

Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888) 288-5470, extension 5308 or visit our web site at

http://www.multitech.com/programs/orc/ for details on rates and coverage’s.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email tsupport@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Customers (Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product.

http://www.multitech.com/COMPANY/offices/DEFAULT.ASP

Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide

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Contents MultiModemZBA Global MT5634ZBA-Series MultiModemZBA Global MT5634ZBA-Series User Guide Table of Contents Index Introduction FeaturesProducts Features Products Features TableWhat Is in Your Modem Package Change the Internal Jumpers InstallationSafety Warnings Mount the FeetChanging the Dial-Up/Leased-Line Jumper Location of the JumpersChanging the Voice Jumper Connect the Modem to the Telephone Line Connect the Two-Wire Leased Line Leased Line OnlyConnect the Modem to Your PC Connect the Modem to Your PCConnect Speakers Voice Option Connect the Modem to the AC Power OutletPower-On Test Connect a Microphone Voice OptionInstalling the Modem Driver Install the Modem DriverRemoving an Old Modem Driver Using the Global Wizard to Configure Your Modem Configure the Modem for Your CountryUsing AT Commands to Configure Your Modem Modem-on-Hold Install Data Communications SoftwareAbout the Front Panel OperationOperation PhoneTools FeaturesSetup Leased-Line OperationConnecting to the Internet AT Commands, S- Registers, and Result Codes Changing the Setup Password Remote ConfigurationBasic Procedure SetupCallback Security Changing the Setup PasswordTurning Callback Security On and Off Assigning Callback Passwords and Phone Numbers Setting Callback Security Message ParityPassword-Only Callback Calling ProceduresNumber-Entry Callback Extension-Entry Callback Callback Security CommandsDirect Connection Callback Assignments Form None of the Indicators Light TroubleshootingModem Does Not Respond to Commands Modem Cannot Connect When Dialing Page Modem Disconnects While Online There Are Garbage Characters on the Monitor Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be Data Is Being LostFax and Data Software Can’t Run at the Same Time Modem Doesn’t Work with Caller IDFax Data Rates Appendix a Technical SpecificationsTransmit Level Identify the Current Firmware Version Upgrade OverviewAppendix B Upgrading Modem’s Firmware Identify the Modem FirmwareRestore Your Parameters Download the Upgrade FileExtract the Upgrade Files Upgrade the Modem’s FirmwareFCC Part 15 Regulation Appendix C Regulatory ComplianceFCC Part 68 Telecom Canadian Limitations Notice Fax Branding StatementInternational Modem Restrictions EMC, Safety and R&TTE Directive ComplianceSouth African Statement New Zealand Telecom Warning NoticeSetup Appendix D Installing a Modem Under LinuxConnecting to a Cisco Router Console Port Appendix E Connecting to a Cisco RouterConsole Port Connections Remote ConfigurationWarranty Appendix F Warranty, Service, and Technical SupportRepair Procedures for U.S. and Canadian Customers Online Warranty Registration Service Repair Procedures for International DistributorsReplacement Parts Technical Support Index Index
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