Multi-Tech Systems MT5634ZBAV.92, MT5634ZBA-VV.90, MT5634ZBAV.90 Introduction, Products, Features

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Chapter 1 - Introduction

Chapter 1 - Introduction

Congratulations on your purchase of the MultiModemZBA modem. You have acquired one of the finest intelligent voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This user guide will help you to install, configure, test and use your modem.

The Products

MT5634ZBA-V.90

A desktop global data/fax modem supporting the V.90 protocol.

MT5634ZBA-V-V.90

A desktop global data/fax/voice modem supporting the V.90 protocol.

MT5634ZBA-V92

A desktop global data/fax modem supporting the V.92 protocol.

 

 

MT5634ZBA-V-V92

A desktop data/fax/voice modem supporting the V.92 protocol.

 

 

The Features

￿Global Approval – With an MT5634ZBA global product, you need just one modem for worldwide use. The MT5634ZBA has approvals in 40+ countries. This means one global product can ship virtually anywhere.

￿Voice – (With Voice Models) The voice feature supports voice mail and a full-duplex speakerphone. This allows you and the caller to speak and listen at the same time.

￿Remote Configuration – Whether you provide connectivity for a sales office just miles away or for multiple offices across the world, the MultiModemZBA lets you configure each remote modem from a central site. See Chapter 5 for a complete discussion.

￿Callback Security – Callback security protects your network from unauthorized access. It also helps control long-distance charges for remote offices and users requiring access to the central site LAN. When callback security is enabled, the remote callers enter a password, and then the central site’s modem calls back. See Chapter 6 for a complete discussion.

￿Modem-on-HoldModem-on-Hold works with your telephone company’s Call Waiting service to put a remote modem “on hold” while you answer a voice call. When you finish your conversation and hang up, the previous connection resumes, providing you have not exceeded the time limit. Among other things, this feature eliminates the problem of the modem disconnecting if someone calls you while Call Waiting is enabled.

￿2-WireLeased-Line Support – A leased line is a private, permanent, telephone connection between two points. Unlike normal dialup connections, a leased line is always active. The modems automatically connect when they are attached to the line and are turned on. Because a leased line is always active, one of the two modems on the line must be configured as the originate modem and the other as the answer modem. It does not matter which is which. In the event of an interruption, leased-line modems automatically reconnect when the data line or power is restored.

Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide

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Contents MultiModemZBA Global MT5634ZBA-Series MultiModemZBA Global MT5634ZBA-Series User Guide Table of Contents Index Products FeaturesIntroduction Features Products Features TableWhat Is in Your Modem Package Safety Warnings InstallationMount the Feet Change the Internal JumpersChanging the Voice Jumper Location of the JumpersChanging the Dial-Up/Leased-Line Jumper Connect the Modem to Your PC Connect the Two-Wire Leased Line Leased Line OnlyConnect the Modem to Your PC Connect the Modem to the Telephone LinePower-On Test Connect the Modem to the AC Power OutletConnect a Microphone Voice Option Connect Speakers Voice OptionRemoving an Old Modem Driver Install the Modem DriverInstalling the Modem Driver Using AT Commands to Configure Your Modem Configure the Modem for Your CountryUsing the Global Wizard to Configure Your Modem Modem-on-Hold Install Data Communications SoftwareAbout the Front Panel OperationSetup PhoneTools FeaturesLeased-Line Operation OperationConnecting to the Internet AT Commands, S- Registers, and Result Codes Basic Procedure Remote ConfigurationSetup Changing the Setup PasswordTurning Callback Security On and Off Changing the Setup PasswordCallback Security Assigning Callback Passwords and Phone Numbers Setting Callback Security Message ParityNumber-Entry Callback Calling ProceduresPassword-Only Callback Direct Connection Callback Security CommandsExtension-Entry Callback Callback Assignments Form Modem Does Not Respond to Commands TroubleshootingNone of the Indicators Light Modem Cannot Connect When Dialing Page Modem Disconnects While Online File Transfer Is Slower Than It Should Be Modem Cannot Connect When AnsweringData Is Being Lost There Are Garbage Characters on the MonitorFax and Data Software Can’t Run at the Same Time Modem Doesn’t Work with Caller IDFax Data Rates Appendix a Technical SpecificationsTransmit Level Appendix B Upgrading Modem’s Firmware Upgrade OverviewIdentify the Modem Firmware Identify the Current Firmware VersionExtract the Upgrade Files Download the Upgrade FileUpgrade the Modem’s Firmware Restore Your ParametersFCC Part 15 Regulation Appendix C Regulatory ComplianceFCC Part 68 Telecom Canadian Limitations Notice Fax Branding StatementInternational Modem Restrictions EMC, Safety and R&TTE Directive ComplianceSouth African Statement New Zealand Telecom Warning NoticeSetup Appendix D Installing a Modem Under LinuxConnecting to a Cisco Router Console Port Appendix E Connecting to a Cisco RouterConsole Port Connections Remote ConfigurationRepair Procedures for U.S. and Canadian Customers Appendix F Warranty, Service, and Technical SupportWarranty Online Warranty Registration Service Repair Procedures for International DistributorsReplacement Parts Technical Support Index Index