Multi-Tech Systems MT5634ZBA-VV.90, MT5634ZBAV.90, MT5634ZBAV.92 manual

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Chapter 7 - Troubleshooting

You can narrow the list of possibilities by using extended result codes. Extended result codes are enabled by default. If they have been disabled, include V1X4 in the modem’s initialization string, or in terminal mode enter ATV1X4 and press ENTER. When you dial again, the modem reports the call’s progress.

Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide

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Contents MultiModemZBA Global MT5634ZBA-Series MultiModemZBA Global MT5634ZBA-Series User Guide Table of Contents Index Features IntroductionProducts Features Products Features TableWhat Is in Your Modem Package Change the Internal Jumpers InstallationSafety Warnings Mount the FeetLocation of the Jumpers Changing the Dial-Up/Leased-Line JumperChanging the Voice Jumper Connect the Modem to the Telephone Line Connect the Two-Wire Leased Line Leased Line OnlyConnect the Modem to Your PC Connect the Modem to Your PCConnect Speakers Voice Option Connect the Modem to the AC Power OutletPower-On Test Connect a Microphone Voice OptionInstall the Modem Driver Installing the Modem DriverRemoving an Old Modem Driver Configure the Modem for Your Country Using the Global Wizard to Configure Your ModemUsing AT Commands to Configure Your Modem Modem-on-Hold Install Data Communications SoftwareAbout the Front Panel OperationOperation PhoneTools FeaturesSetup Leased-Line OperationConnecting to the Internet AT Commands, S- Registers, and Result Codes Changing the Setup Password Remote ConfigurationBasic Procedure SetupChanging the Setup Password Callback SecurityTurning Callback Security On and Off Assigning Callback Passwords and Phone Numbers Setting Callback Security Message ParityCalling Procedures Password-Only CallbackNumber-Entry Callback Callback Security Commands Extension-Entry CallbackDirect Connection Callback Assignments Form Troubleshooting None of the Indicators LightModem Does Not Respond to Commands Modem Cannot Connect When Dialing Page Modem Disconnects While Online There Are Garbage Characters on the Monitor Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be Data Is Being LostFax and Data Software Can’t Run at the Same Time Modem Doesn’t Work with Caller IDFax Data Rates Appendix a Technical SpecificationsTransmit Level Identify the Current Firmware Version Upgrade OverviewAppendix B Upgrading Modem’s Firmware Identify the Modem FirmwareRestore Your Parameters Download the Upgrade FileExtract the Upgrade Files Upgrade the Modem’s FirmwareFCC Part 15 Regulation Appendix C Regulatory ComplianceFCC Part 68 Telecom Canadian Limitations Notice Fax Branding StatementInternational Modem Restrictions EMC, Safety and R&TTE Directive ComplianceSouth African Statement New Zealand Telecom Warning NoticeSetup Appendix D Installing a Modem Under LinuxConnecting to a Cisco Router Console Port Appendix E Connecting to a Cisco RouterConsole Port Connections Remote ConfigurationAppendix F Warranty, Service, and Technical Support WarrantyRepair Procedures for U.S. and Canadian Customers Online Warranty Registration Service Repair Procedures for International DistributorsReplacement Parts Technical Support Index Index