Chapter 5 - Troubleshooting
Chapter 5 - Troubleshooting
Troubleshooting
Your MT2834ZPX was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. Problems you may encounter include the following:
•The modem does not respond to commands.
•The modem dials but is unable to make a connection.
•The modem disconnects while online.
•The modem cannot connect when answering.
•File transfer is slower than it should be.
•Losing data.
•Getting garbage characters on the monitor.
•Can’t run fax and communications software at the same time.
If you experience problems, please check the following possibilities before calling Tech Support (see Chapter 7).
The Modem Does Not Respond to Commands
•Make sure you are issuing the modem commands from the data communications software, either manually in terminal mode or automatically by configuring the software. (You cannot send commands to the modem from the DOS prompt.)
•Make sure you are in terminal mode in your data communications program, then type AT and press ENTER. If you get an OK response, your connections are good and the problem likely is in your phonebook entry or session settings.
•Try resetting your modem by turning it off and on. Make sure there is a reset command (&F) in your initialization string, or your modem may not initialize correctly.
•If you don’t get an OK, the problem may still be in the communications software. Make sure you have done whatever is necessary in your software to make a port connection. Not all communications programs connect to the COM port automatically.
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