Multi-Tech Systems MT2834ZPX owner manual On-line Warranty Registration, Tech Support

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Chapter 7 - Service, Warranty and Tech Support

On-line Warranty Registration

To register your Multi-Tech product on-line, click on the following link:

http://www.multitech.com/support/register.htm

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800- 972-2439. Please fill out the modem information (below), and have it available when you call. If your modem requires service, the tech support specialist will guide you on how to send in your modem (see Service Section).

Recording Modem Information

Please fill in the following information on your Multi-Tech modem. This will help tech support in answering your questions.

Modem Model No.: __________________________________

Modem Serial No.: __________________________________

Modem Firmware Version: ____________________________

FAX Software Version: _______________________________

DataComm Software Version: _________________________

COM Port #: _______________________________________

IRQ Setting: _______________________________________

The modem model and serial numbers are silkscreened on the bottom of your modem. The software versions are printed on the diskette labels. Type ATI1 to display the modem firmware version.

Please note the status of your modem before calling tech support. This screen messages, diagnostic test results, problems with a specific application, etc. Use the space below to note modem status:

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Contents Page Record of Revisions Revision Description Contents Index Introduction and Description Modem Features Product Description Fax FeaturesInstallation and Connection How to Use This ManualSoftware Configuration AT Commands and S-RegistersService, Warranty & Technical Support/ BBS Testing Your ModemAppendices Safety Warnings Installation and ConfigurationConfiguration and Installation Procedure StepProcedure Configuration/Installation ProcedureInstallation and Configuration Is Your MT2834ZPX Ready for Use? Operating Your MT2834ZPX Simple Operations Configuring Software for Your Modem Software Configuration IntroductionAT &F X4 S0= 2 M PC Initialization StringsConfiguring Software for Your Computer Changing Default ParametersTerminal Emulation Configuring Software for the Remote SystemFile Transfer Protocols When to Disable Data CompressionAT &F S0=0 X4 &E14 M 16550 Uart and Windows Disabling Error CorrectionAT &F S0=0 X4 &E0 M COM2FIFO=1 COMnFIFO=1Page Modem AT Commands Command a Default $BA0 Description Command Values Default $EB0 Description =0 thru $Fn Command Values Default Command Values Default Description Default &P1 Description RFn Command T = 0, 1, 2, or Values Default Description Command @ Remote Configuration Procedures Remote ConfigurationRemote Configuration Operation Procedures StepProcedure Contd. Remote Configuration Operation Procedures Password CommandsEscape Code Character RegistersReturn Character Pause Time for Comma S13 Remote Configuration Escape Character S29 Local Inactivity Timer S36 Time Between DTR Inactive and Modem Off-Hook Q0 Multi-Tech Result Codes Result CodesQ1 Standard AT Result Codes AT Commands and S-Register Summary Modem Does Not Respond to Commands TroubleshootingPage Modem Dials But Cannot Make a Connection Page Modem Disconnects While Online File Transfer Is Slower Than It Should Be Modem Cannot Connect When AnsweringLosing Data Fax and Communications Software Won’t Run at the Same Time Getting Garbage Characters on the MonitorLocal Analog Loopback Test Testing Your Modem Local Analog Loopback Test/V.54 LoopDigital Loopback Test/V.54 Loop 2 Local/Manual Digital Loopback Test local/manual Digital Loopback Test/V.54 Loop 2 Remote/ AutomaticDigital Loopback Test remote/automatic Limited Warranty Service, Warranty and Tech Support IntroductionTech Support On-line Warranty RegistrationRecording Modem Information Service To log on to the Multi-Tech BBS About the Multi-Tech BBSTo Download a file If you know the file nameIf you don’t know the file name About CompuServe/Internet About the Multi-Tech Fax-Back ServiceAppendix a Technical Specifications Command Buffer Intelligent FeaturesModulation Fax ModulationsCarrier Frequencies BpsBell Standard Carrier FrequenciesDataCarrier Frequencies Diagnostics ConnectorsTemperature Power Consumption Dimensions697 770 852 941 1209 Digits 1336 1477 1633 Appendix B Tone Dial FrequenciesAppendix C FCC and Canadian Regulations RJ11C or RJ11W single line Appendix C FCC and Canadian Regulations Canadian Limitations Notice Index 15, 19 In-band Escape Sequence MultiExpress for Windows PBX/CBX Disconnect Drop Time for DSR/CTS/CD Rings Which Have Occurred Registers Serial port 17, 20, 21 17, 19