Multi-Tech Systems MT2834ZPX About CompuServe/Internet, About the Multi-Tech Fax-Back Service

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Chapter 7 - Service, Warranty and Tech Support

About CompuServe/Internet

In addition to the BBS, Multi-Tech provides support through CompuServe's Modem Vendor Forum (GOMODEMVEN) under GO MULTITECH. Refer to your CompuServe documentation for special operating procedures.

Multi-Tech is a commercial provider on the Internet, and we retrieve e-mail messages from the following mailboxes on a periodic basis:

mtsmktg@multitech.com	Marketing Dept.
mtssales@multitech.com	Sales Dept.
international@multitech.com	International Marketing &
	Sales
writers@multitech.com	Publications Dept.

If you prefer to receive support via the internet you can contact tech support via e-mail at:

http://www.multitech.com/_forms/email_tech_support.htm

Multi-Tech's presence includes a Web site at:

http://www.multitech.com

and an ftp site at:

ftp://ftp.multitech.com

The ftp server mirrors the Multi-Tech BBS.

About the Multi-Tech Fax-Back Service

Multi-Tech's fax-back system provides 24-hour access to sales, marketing, and technical literature. Dial 612-717-5888, follow the voice prompts, and request document number 10 for a catalog of available documents.

For convenience, have your fax number handy: __________________

From the catalog of available documents, you can order newsletters, white papers, press releases, etc. from the sales and marketing index (pages 1-4), or order basic modem operation and troubleshooting guides from the technical support and engineering index. Just enter the applicable FB Doc. # from the left column of the catalog.

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Contents Page Record of Revisions Revision Description Contents Index Introduction and Description Modem Features Product Description Fax FeaturesInstallation and Connection How to Use This ManualSoftware Configuration AT Commands and S-RegistersAppendices Testing Your ModemService, Warranty & Technical Support/ BBS Safety Warnings Installation and ConfigurationConfiguration and Installation Procedure StepProcedure Configuration/Installation ProcedureInstallation and Configuration Is Your MT2834ZPX Ready for Use? Operating Your MT2834ZPX Simple Operations Configuring Software for Your Modem Software Configuration IntroductionAT &F X4 S0= 2 M PC Initialization StringsConfiguring Software for Your Computer Changing Default ParametersTerminal Emulation Configuring Software for the Remote SystemAT &F S0=0 X4 &E14 M When to Disable Data CompressionFile Transfer Protocols AT &F S0=0 X4 &E0 M Disabling Error Correction16550 Uart and Windows COM2FIFO=1 COMnFIFO=1Page Modem AT Commands Command a Default $BA0 Description Command Values Default $EB0 Description =0 thru $Fn Command Values Default Command Values Default Description Default &P1 Description RFn Command T = 0, 1, 2, or Values Default Description Command @ Remote Configuration Operation Procedures StepProcedure Remote ConfigurationRemote Configuration Procedures Contd. Remote Configuration Operation Procedures Password CommandsEscape Code Character RegistersReturn Character Pause Time for Comma S13 Remote Configuration Escape Character S29 Local Inactivity Timer S36 Time Between DTR Inactive and Modem Off-Hook Q0 Multi-Tech Result Codes Result CodesQ1 Standard AT Result Codes AT Commands and S-Register Summary Modem Does Not Respond to Commands TroubleshootingPage Modem Dials But Cannot Make a Connection Page Modem Disconnects While Online Losing Data Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be Fax and Communications Software Won’t Run at the Same Time Getting Garbage Characters on the MonitorLocal Analog Loopback Test Testing Your Modem Local Analog Loopback Test/V.54 LoopDigital Loopback Test/V.54 Loop 2 Local/Manual Digital Loopback Test local/manual Digital Loopback Test/V.54 Loop 2 Remote/ AutomaticDigital Loopback Test remote/automatic Limited Warranty Service, Warranty and Tech Support IntroductionRecording Modem Information On-line Warranty RegistrationTech Support Service To log on to the Multi-Tech BBS About the Multi-Tech BBSTo Download a file If you know the file nameIf you don’t know the file name About CompuServe/Internet About the Multi-Tech Fax-Back ServiceAppendix a Technical Specifications Command Buffer Intelligent FeaturesModulation Fax ModulationsCarrier Frequencies Carrier FrequenciesDataCarrier Frequencies BpsBell Standard Diagnostics ConnectorsTemperature Power Consumption Dimensions697 770 852 941 1209 Digits 1336 1477 1633 Appendix B Tone Dial FrequenciesAppendix C FCC and Canadian Regulations RJ11C or RJ11W single line Appendix C FCC and Canadian Regulations Canadian Limitations Notice Index 15, 19 In-band Escape Sequence MultiExpress for Windows PBX/CBX Disconnect Drop Time for DSR/CTS/CD Rings Which Have Occurred Registers Serial port 17, 20, 21 17, 19