Multi-Tech Systems MT5634ZPX-PCI owner manual Technical Support, Recording Modem Information

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Owner’s Manual

Technical Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call

(800)972-2439 (USA and Canada) or (612) 785-3500 (local and international). Record modem information in the spaces provided below and have it available when you call. If your modem requires service, the tech support specialist will guide you on how to send in your modem.

Recording Modem Information

Record the following information on your Multi-Tech modem. This helps Tech Support in answering your questions.

Model no.: _____________________________________________

Serial no.: _____________________________________________

Firmware version: _______________________________________

Software version: _______________________________________

COM port no.: __________________________________________

IRQ setting: ____________________________________________

The modem model and serial numbers are silk-screened on your modem. The software versions are printed on the diskette labels. Type ATI1<cr> in terminal mode to display the modem firmware version.

Note the status of your modem in the space provided before calling tech support. This includes screen messages, diagnostic test results, problems with a specific application, etc.

_________________________________________________________

_________________________________________________________

_________________________________________________________

_________________________________________________________

_________________________________________________________

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Contents Model MT5634ZPX-PCI MT5634ZPX -PCI Record of RevisionsContents Data is being lost Introduction Initial Checklist Common ProblemsIntroduction Limited Warranty Technical SupportIntroduction and Description MT5634ZPX-PCI Features Introduction and DescriptionPeripiheral Component Interconnect PCI FaxUpstream Data Rates Support/FunctionsDownstream Rates Optional V.8bis SequenceWhat is in Your Modem Package? Digital Loss and Robbed-bit Signaling Auto AdaptHow to Use This Manual AppendixTypographic Conventions You type thisInstallation Introduction What You’ll NeedInstallation Safety WarningsInstallation Overview Configuring the MultiModem ZPX-PCI Windows 95 Plug and PlayInstalling the MultiModemZPX-PCI With the modem, insert the microphone External ConnectionsPlug the telephone’s line cable into Installing Drivers Verifying ConfigurationPort COM Interrupt Address Speed To Remove Previous Modem from Windows Select Start, Settings, and then Control PanelIs Your MultiModemZPX-PCI Ready for Use? Operating Your MultiModemZPX-PCI Simple OperationSelect Start, Programs, Accessories, and then HyperTerminal Software ConfigurationTesting Data Functions Connect dialog box, click Dialing Properties MultiModemZPX-PCI’s fax capabilities Testing FAX FunctionsClick Start, Programs, Accessories, and then WordPad Testing Voice Function Click Start, Programs, Accessories, and then HyperTerminalMultiModemZPX-PCI’s Speakerphone Test AT+FCLASS=8 AT+VLS=7Configuring Communications Software Installation Remote Configuration Basic ProcedureSetup Changing the Setup PasswordPKUNZIP.EXE AT Commands, S-Registers, and Result Codes AT Commands Carrier Control AT Commands, Result Codes, and S-RegistersCommunication Standard Setting DialEcho Online Data Characters Echo Command Mode CharactersDS=n Dial Stored Telephone Number Hook ControlReturn Online to Data Mode Monitor Speaker VolumeMonitor Speaker Mode Modulation HandshakeResult Code Format Sr=n Set Register ValueSr? Read Register Value Result Code SelectionAuto Retrain Modem ResetLong Space Disconnect Data Carrier Detect DCD ControlAsynchronous Communications Mode Fn Load Factory Default SettingsCommunications Mode 22bis Guard Tone ControlStore Current Configuration Self-Test CommandsView Current Configuration Select Stored Configuration for Hard Reset\Jn Data Buffer Control \Nn Error Correction Mode Selection\Gn Modem Port Flow Control \Kn Set Break Control\X n XON/XOFF Pass-Through \T n Inactivity Timer\V n Protocol Result Code Data Calling ToneSpeaker Codec Loopback Enable Synchronous Buffered ModeAllowed value Registers Tones Decimal Disables, 1-255 enables Modulation50-150 Minute 255Data mode Connect. Where K56flex provided=V.90/56Kflex disabled = disable 1 = enableSets one of three 56K operating S36=5,7 LAPM, MNP, or Async MNP or Async1-4 sets the value to Result Codes Connected at 50000 bps Connected at 46000 bpsConnected at 48000 bps Connected at 52000 bpsTroubleshooting Initial Checklist Common Problems TroubleshootingMT5634ZPX-PCI Modem dials but cannot make a connection Modem disconnects while online Modem cannot connect when answering Data is being lost Warranty, Service, and Tech Support/BBS Limited Warranty Online Warranty Registration Warranty, Service, and Tech SupportTechnical Support Recording Modem InformationService Multi-Tech Systems, Inc Woodale Drive Mounds View, MNTo Download a file Multi-Tech BBSTo log on to the Multi-Tech BBS If you know the file nameIf you don’t know the file name About the Internet About the Multi-Tech Fax-Back ServiceAbout CompuServe Appendix Appendix a Regulatory Compliance FCC Regulations for Telephone Line InterconnectionMulti-Tech Systems, Inc Fax Branding StatementAppendix Canadian Limitations Notice Appendix Product Safety Compliance +12 VDC, -12 VDC, +5 VDCFigure A-1. Creepage and Clearance Distances EMC, Safety and Terminal Directive Compliance European Low Voltage DirectiveNew Zealand Modem Warning Notice 90/K56flex, ITU V.34 extended, V.34, ITU Appendix B Technical Specifications14,400, 12,000, 9600, 7200, 4800, 2400, ITU Group 3, T.4, T.30, V.21, V.27terAppendix Fax Carrier Frequencies Hz mark, 1850 Hz space for TransmitConnectors Appendix C Ascii Conversion Chart Code HEX DECAppendix D FLASHWINFlash Upgrade IntroductionMT5634ZPX-PCI Index BBS Auto Retrain Enable/disable V25 data calling tone S35Index DataFax-back service , 66 FCC Regulations , 68-81 firmware Fall-forward , 7 fallback , 7, 37 faxTones dialing MT5634ZPX-PCI