3M™ Rapid Detection ReaderTroubleshooting
Test Run Messages – indicated by red port icon 
| Port Display |
| Error Message |
| Cause (s) |
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| Action |
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| Fail |
| Sample Error 2 |
| Sample flow has not been |
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| The Test Cartridge is |
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| detected. |
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| ejected. |
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| Insufficient sample added to the |
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| Remove and dispose of |
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| Test Cartridge. |
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| appropriately. |
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| Clogged sample pad. |
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| Repeat the assay with a |
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| Failure to use supplied assay tip. |
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| fresh set of components. |
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| If problem persists |
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| Insufficient mixing of sample. |
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| contact Technical |
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| Interfering substances in the |
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| Support to report the |
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| problem. |
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| sample. |
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| Analyte levels significantly higher |
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| than the upper reportable range. |
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| Fail |
| Temperature Error |
| TM not at proper temperature to |
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| Contact Technical |
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| carry out specific assay |
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| Support to report the |
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| requested. |
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| problem. |
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| Error XX |
| Port Disabled |
| The identified port is disabled |
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| Contact Technical |
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| e.g., Error 2B |
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| due to failing IQC or a transport |
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| Support to report the |
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| carriage failure. LED remains |
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| problem. |
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| illuminated red. |
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Test Run Messages
Message / Symptom
Insertion Error Remove & Reinsert
Followed by:
Timed Out
Cause
The Test Cartridge was not inserted properly into the 3M Rapid Detection Reader or the operator did not wait until prompted.
User has not performed the action required within time period allowed.
Action
Cancel the assay or reinsert the Test Cartridge. Fully insert Test Cartridge until firm resistance is felt. Do not use excessive force. The TM will guide the Test Cartridge into the port.
NOTE: The Test Cartridge must be reinserted into the TM port within approximately 30 seconds or an error message will be displayed and the assay will be aborted.
Repeat assay using a fresh set of components.
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