3M™ Rapid Detection Reader | Troubleshooting |
Power On Self Test Message / IQC Messages
Message
No Available Ports. IQC Failed To Start.
Cause
Ports are disabled.
Action
All ports are disabled. Switch the CM off and switch back on. If problem persists contact Technical Support to report the problem.
Test Run Messages
To display the error message, before removing the cartridge, touch the red port icon for detailed information about the failure. Once the cartridge is removed, this information is sent to the appropriate Log files. Refer to Viewing Saved Logs for additional information.
Test Run Messages – indicated by red port icon 
| Port Display |
|
| Error Message |
|
| Cause (s) |
|
| CTG |
|
| Cartridge Error |
|
| Possible defect in Test Cartridge. |
|
|
|
|
|
|
|
|
|
|
| HRB |
|
| High Background |
|
| Possible interfering substances |
|
|
|
|
|
|
|
| in the sample causing high |
|
|
|
|
|
|
|
| running background. |
|
|
|
|
|
|
|
|
|
|
| LOW |
|
| Low Signal |
|
| Insufficient sample transferred to |
|
|
|
|
|
|
|
| the Test Cartridge. |
|
|
|
|
|
|
|
| Insufficient mixing of the sample |
|
|
|
|
|
|
|
| with the supplied assay tip. |
|
|
|
|
|
|
|
| Interfering substances in the |
|
|
|
|
|
|
|
| sample. |
|
|
|
|
|
|
|
|
|
|
| Fail |
|
| Sample Error 1 |
|
| Sample flow occurred before the |
|
|
|
|
|
|
|
| Test Cartridge was inserted into |
|
|
|
|
|
|
|
| the port. |
|
|
|
|
|
|
|
| Delay of more than 30 seconds |
|
|
|
|
|
|
|
| between sample addition and |
|
|
|
|
|
|
|
| Test Cartridge insertion. |
|
|
|
|
|
|
|
| Insertion of a used Test |
|
|
|
|
|
|
|
| Cartridge. |
|
|
|
|
|
|
|
|
|
|
Action
The Test Cartridge is ejected.
Remove and dispose of appropriately.
Repeat the assay with a fresh set of components. If problem persists contact Technical Support to report the problem.
39
