3M™ Rapid Detection ReaderTroubleshooting

Settings Messages

Message

Cause

Action

Access denied. Try again.

The user does not have the

Confirm correct login details and

 

login permissions necessary to

try again.

 

access selected function.

 

 

 

 

Assay List Size Exceeded.

The list of assays permitted is

Delete existing assays from the

 

full. No further additions can be

assay list (Refer to RCU online

 

made.

help). The maximum number of

 

 

assay entries allowed is 200.

 

 

 

Assay Locked, Aborting.

The assay is not permitted or

Contact Supervisor or RCU Full

 

has been locked. May occur if

Access User for more

 

LQC has failed or assay is not in

information.

 

the assay list.

 

 

 

 

Database Almost Full, Backup

Displayed when the3M Rapid

Transfer data to USB device

Data

Detection Reader is not

and delete the database.

 

connected to a network and

 

 

either the patient or LQC result

 

 

databases has less than 20

 

 

spaces left. This message will

 

 

continue to be displayed until

 

 

the database is cleared.

 

 

 

 

Default Restore Failed.

The action to restore defaults

Try this process again. If

 

has failed.

problem persists contact

 

 

Technical Support.

 

 

 

ERROR: Invalid Code. Try

The override code entered is

Contact Technical Support, then

Again.

invalid.

enter the override code

 

 

provided.

 

 

 

ERROR: Numbers Only.

Only numbers are permitted in

Enter the number provided by

 

the override code field.

Technical Support.

 

 

 

Invalid Password, Try Again.

The password was incorrectly

Retype the password and try

 

entered.

again.

 

 

 

Invalid User, Try Again.

The user is not recognized or

Retype user details and try

 

has been entered incorrectly.

again.

 

 

 

Locked, Contact Supervisor.

The 3M Rapid Detection Reader

Contact the RCU Full Access

 

has been locked via the RCU.

User to unlock using the Reader

 

 

Settings screen.

 

 

 

Empty Search.

The 3M Rapid Detection Reader

Re-enter search data and try

 

cannot find the record

again.

 

requested. It may have been

 

 

deleted or details entered

 

 

incorrectly.

 

 

 

 

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3M #3968, #3960 manual Settings Messages