Multi-Tech Systems MT5634ZBA-DID Appendix C Upgrading the Modem’s Firmware, Upgrade Overview

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MultiModemDID User Guide

Appendix C – Upgrade the Modem’s Firmware

 

 

Appendix C - Upgrading the Modem’s

Firmware

Upgrade Overview

1.Identify your modem’s model number and firmware version.

2.Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has current firmware, there is no need to install it.

3.Download the upgrade file and the appropriate Flash Wizard for your modem.

4.Install the Flash Wizard and extract the firmware .HEX file from you the file you downloaded.

4.If the firmware version number matches the firmware version number found in “Step 1: Identify the Modem Firmware,” you have the current firmware version and do not need to be update.

5.Document and clear your stored parameters.

6.Upgrade the firmware using the .HEX file and the Flash Wizard.

7. Restore your parameters.

.

Step 1: Identify Your Modem‘s Number and Firmware

You must know the model number and firmware version of your Mult-Tech modem to know whether or not you should update it.

1.Run your favorite terminal program. If you are using Windows 95 or above, you can use Windows Hyperterminal.

2.In the program’s terminal window, type AT&F. Even if you cannot see the AT&F command on your screen, be sure to type it completely, and then press Enter. If the modem does not respond with OK, repeat the AT&F command.

3.Now type ATI, press Enter. The model number and firware version should appear. Record these results.

Step 2: Indentify the Current Firware Version

1.Using your favorite Web browser, go to http://www.multitech.com/support/MultiModemZBA/ firmware.asp

2.Scroll down to your modem model number.

3.Look at the firmware version number for your modem.

4.If the firmware version number matches the firmware version number found in Step 1, you have the current firmware version and do not need to update.

5.If the firmware version is greater than the one found in Step 1, your modem has an older version of firmware. Continue with Step 6.

Warning: The first digit of the new firmware must match the first digit of the old firmware or the modem may not work properly. If your current version is 4.16, replace it only with 4.xx, not 6.xx.

Step 3: Download the Upgrade File

1.If you are not already at the MultiModemZBA Firmware page of the Multi-Tech Web site, follow the procedure in “Step 2: Identify the Current Firmware.”

2.Download the upgrade file for your modem by clicking its name, and save the file in a temporary folder on your hard disk.

3.In the same section of the Web page, click the Flash Wizard utility for your operating system to download it, and save it in the same folder.

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Contents User Guide Trademarks Record of RevisionsRevision Date Description PatentsTable of Contents MultiModemDID User Guide Contents Introduction FeaturesIntroduction and Description You Supply SafetyWe Supply Connect the Modem to Your System InstallationAssemble the Modem Connect the Modem to the AC Power Outlet Removing Your Old Modem from WindowsFrom Windows 2000, XP Operation Front Panel of the MultiModemDID ModemDid Operation OperationConnecting to the Internet Dial-Up NetworkingAT Commands, S -Registers Result Codes Communication Standard Setting AT CommandsRepeat Last Command AnswerDS=n Dial Stored Telephone Number Echo Command Mode CharactersNumber ATDT1028806127853500$123456789 Echo Online Data CharactersResult Codes Enable/Disable Monitor Speaker ModeReturn Online to Data Mode Modulation HandshakeResult Code Format Modem ResetTone Dialing Result Code OptionsData Terminal Ready DTR Control Load Factory SettingsAsynchronous Communications Mode XON/XOFF Pacing ControlStore Current Configuration Test CommandsDisplay Current Settings Store Dialing Command\Kn Break Control Online command mode. The modem receives a \Bn\Bn Transmit Break \Qn Flow Control Selection \Nn Error Correction Mode Selection\Tn Inactivity Timer \Vn Protocol Result CodeDirect Connect Enable Adaptive Answer Result Code EnableDC n AT Command Control View Numbers in BlacklistCommand +DCS=x,y Select V.44 Data Compression Cisco ConfigurationCommand Speed Response $Dn DTR DialingCommand +DS44=n V.44 Data Compression Data Compression ReportingEnable Synchronous Buffered Mode Modulation Selection SubparametersMod value Valid max-rate values bps Modem on Hold Enable CommandsCommand +PCW=n Call Waiting Enable PCM Upstream IgnoreCommand +PMHR=n Modem on Hold Initiate Command +PMHT=n Modem on Hold TimerCommand +VDR= x, y Distinctive Ring Report Other CommandsCommand +VCID=n Caller ID Selection Quick Connect ControlCommand +++ATCR Escape Sequence Command %%%ATCR Remote Configuration Escape SequenceMT5634ZBA-DID Initialization Recommendations Number of did Digits Expected Busy-Out Timer at End of CallWait for Digit Time-Out Time Digit FormatDF1 Format for Reporting Incoming did NumberDF0 DF2Page Register Unit Range Default Description RegistersValue Speed Value RateS42 Value Digital lossCarrier signal lost or not detected Command executedRing signal detected Invalid commandPage Setup Remote ConfigurationBasic Procedure Changing the Remote Escape Character Modem Does Not Respond to Commands TroubleshootingNone of the Indicators Light Modem Dials But Cannot Connect Modem Doesn’t Work with Caller ID Modem Cannot Connect When AnsweringModem Disconnects While Online Fax and Data Software Can’t Run at the Same TimeDid Troubleshooting Appendix a Regulatory Compliance FCC Part 68 TelecomCanadian Limitations Notice FCC PartFax Branding Statement Industry CanadaAppendix B Technical Specifications FaxUpgrade Overview Appendix C Upgrading the Modem’s FirmwareExtract the Upgrade Files Select Dialup Configuration Tool Appendix D Installing a Modem Under LinuxInstallation Standard Linux Serial Port DefinitionsCalling the ISP Select RH PPP DialerSymbols IndexMultiModemDID User Guide Index MultiModemDID User Guide Index
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