Lantronix 900-332 manual Technical Support Europe, Middle East, and Africa

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Troubleshooting

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, you may:

To check our online knowledge base or send a question to Technical Support, go to http://www.lantronix.com/support.

Email us at support@lantronix.com.

Call us at:

(800)422-7044 Domestic

(949)453-7198 International

(949)450-7226 Fax

Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday excluding holidays.

Technical Support Europe, Middle East, and Africa

Phone: +49 (0) 89 31787 817

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at: www.lantronix.com/support

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number 

Lantronix model number

Lantronix MAC number

Software version (on the first screen shown when you Telnet to port 9999)

Description of the problem

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem).

9-4	WiPort™ User Guide

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Contents WiPort User Guide Page Sales Offices Lantronix Corporate HeadquartersTechnical Support Disclaimer and Revisions Contents Contents Accessing Setup ModeWlan Settings5-19 Expert Settings5-20Factory Defaults Exit Configuration ModeGpio Pins Control ProtocolPage Using This Guide Purpose and AudienceChapter Summary Remaining chapters in this guide includeUsing This Guide Additional DocumentationIntroduction CapabilitiesConfiguration Methods ApplicationsProtocol Support IntroductionAddresses and Port Numbers Hardware AddressIP Address Port NumbersPage Server Configuration Configuration using DeviceInstallerAccessing WiPort using DeviceInstaller Wlan Configuration Configuration Using DeviceInstaller Host List ConfigurationOEM Pin Configuration Channel 1 and Channel 2 Configuration Common I/F Mode Setting Serial SettingsUDP Datagram Mode Passive ConnectionActive Connection Buffer Flushing DisconnectionConnection Email Configuration PackingTriggers Unit NamePage Configuration using Web-Manager Accessing WiPort using Web-ManagerNetwork Configuration Configuration Using Web-ManagerAutomatic IP Address Configuration Static IP Address ConfigurationClick the OK button when finished Select Obtain IP address automaticallySelect Use the following IP configuration Default GatewayIP Address Subnet MaskServer Configuration AdvancedHost Information Serial SettingsRetry Settings Port Settings Disable Serial PortAvailable fields, enter the following information ChannelConnection Settings TCP Pack ControlFlush Input Buffer Serial to Network Flush Output Buffer Network to SerialConnect Protocol Connect Mode Passive ConnectionConnect Mode Active Connection Common Options Endpoint ConfigurationDisconnect Mode Connection Settings UDP Datagram ModeMail Server IP Address Configure the following fieldsChange Address Table Configurable Pins Enable Serial TriggerRecipients ConditionsMessage Properties Enter or modify the following fields Ad Hoc SettingsWireless Network Security Advanced Settings Configure or modify the following fields for each pinUpdating Settings Page Telnet Access Configuration via Serial Mode or Telnet PortAccessing Setup Mode Click OK. The following information displays Serial Port AccessConfiguration Via Serial Mode or Telnet Port Set the IP Address Set the Gateway IP AddressChange Telnet Configuration Password Set the NetmaskDhcp Name Network Class Host Bits NetmaskInterface Mode Following table displays available I/F Mode optionsMode Option Interface Mode OptionsCommon I/F Mode Setting Binary Hex FlowPort Number Flow Control OptionConnect Mode Enter Connect Mode options in hexadecimal notationConnect Mode Option Port Numbers Reserved forIncoming Connection ResponseAutostart Automatic Connection Manual ConnectionManual Connection Address Example Hostlist Hostlist ExampleMessage Meaning Modem ModeDatagram Type Function Modem Mode CommandModem Mode Commands Remote Port Modem Mode Function CommandRemote IP Address Flush Mode Disconnect Mode Option10. Disconnect Mode Options 11. Flush Mode OptionsOption DisConnTime Inactivity Timeout Channel Port PasswordSendChar 1 and SendChar2 Telnet Terminal TypeMail Server Unit Name Domain NameRecipient TriggerWlan Settings Enable WlanEnable Ad Hoc Network Creation Find Network NameExpert Settings Security SettingsDisable Snmp Disable Telnet SetupDisable Tftp Firmware Upgrade Disable Port 77FE HexFactory Defaults Wlan Settings Channel 1 ConfigurationChannel 2 Configuration Exit Configuration Mode Expert SettingsSecurity Settings Email SettingsConfigurable Pins Gpio PinsFeatures Control ProtocolCommands Configurable PinsByte 0 Command Types Command 10h, Get FunctionsCommand 11h, Get Directions Command 12h, Get Active LevelsCommand 13h, Get Current States Command 19h, Set DirectionsCommand 1Ah, Set Active Levels Command 1Bh, Set StatesCommand details Examples1Bh = response to command 1Bh 03h, 00h, 00h, 00h = Page Monitor Mode Entering Monitor Mode via the Serial PortEntering Monitor Mode via the Network Port To enter Monitor Mode locallyMonitor Mode Commands Following commands are available in Monitor ModeCommand Command Name Function Monitoring the NetworkUsing Tftp Graphical User Interface Updating FirmwareObtaining Firmware Reloading Firmware ROM File FWX FileTroubleshooting Using Tftp Command Line InterfaceRecovering the Firmware Using the Serial Port Problem/Message Reason Solution TroubleshootingProblems and Error Messages Please try again Caps Lock is not onGeneral DeviceInstaller Settings Device Server messageTechnical Support Technical Support Europe, Middle East, and Africa