Cisco Systems EPC3208, DPC3208 Frequently Asked Questions, How Do I Configure TCP/IP Protocol?

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Chapter 5 Troubleshooting the DOCSIS Cable Modem

Frequently Asked Questions

This section provides answers to common questions about the cable modem.

How Do I Configure TCP/IP Protocol?

To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments.

TCP/IP protocol in a Microsoft Windows environment is different for each operating system. Follow the appropriate instructions in this section for your operating system.

Configuring TCP/IP on Windows 2000 Systems

1Click Start, select Settings, and choose Network and Dial-up Connections.

2Double-click the Local Area Connection icon in the Network and Dial-up Connections window.

3Click Properties in the Local Area Connection Status window.

4Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.

5Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol (TCP/IP) Properties window, and then click OK.

6Click Yes to restart your computer when the Local Network window opens. The computer restarts. The TCP/IP protocol is now configured on your PC, and your Ethernet devices are ready for use.

7Try to access the Internet. If you cannot access the Internet, contact your service provider for further assistance.

Configuring TCP/IP on Windows XP Systems

1Click Start, and depending on your Start menu setup, choose one of the following options:

If you are using the Windows XP Default Start Menu, select Connect to, choose Show all connections, and then go to step 2.

If you are using the Windows XP Classic Start Menu, select Settings, choose Network Connections, click Local Area Connection, and then go to step 3.

2Double-click the Local Area Connection icon in the LAN or High-Speed Internet section of the Network Connections window.

3Click Properties in the Local Area Connection Status window.

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Contents Page Page Please Read Software and Firmware Use Trademark AcknowledgmentsPublication Disclaimer Copyright Page Mitteilung für CATV-Techniker Aviso a los instaladores de sistemas CatvPage Contents Customer Information Power Source Warning Ground the ProductVerify the Power Source from the On/Off Power Light Battery SafetyBattery Disposal Protect the Product from LightningTelephone Equipment Notice Protect the Product When Moving ItProvide Ventilation and Select a Location Viii Rev a Important Safety Instructions United States FCC Compliance Declaration of ConformityCanada EMI Regulation RF Exposure StatementsCanada AustraliaPage Rev a Xiii CE Compliance CEModem/EMTA Page Xvii About This Guide IntroductionPurpose AudienceChapter This ChapterIntroduction High-Speed DataDigital Voice ConnectionsManagement Software and DocumentationWhats In the Carton? Front Panel Description Introducing the Docsis Cable Modem Back Panel Description Page Installing the Docsis Cable Modem What Are the Requirements for Telephone Service? Installation PreparationsWhat Are the System Requirements for Internet Service? What Types of Service Accounts Do I Need? Telephone Wiring RequirementsTelephone Device Types Dialing RequirementsHigh-Speed Internet Access Account Telephone Service Where Is the Best Location for My Cable Modem?Install the Battery Optional Installing the Battery Close the battery compartment doorHow Do I Mount the Cable Modem on a Wall? Optional Select an Appropriate Place to Mount the Cable ModemEquipment Needed Position the Cable ModemLocation and Dimensions of the Wall-Mounting Slots Mounting the Cable Modem on a Wall Connect the Cable Modem Install the Cable ModemConnect Devices to the Cable Modem Install the Cable Modem Installing the Docsis Cable Modem Operation of Front Panel Indicators Operation of Front Panel Indicators Rev a Normal Operations AC Power Applied Front Panel LED Status Indicators During Normal ConditionsSpecial Conditions Page Maintaining the Battery Location of the Battery Removing and Replacing the Battery Battery MaintenanceCharging the Battery Using the Cable Modem Without a Battery Troubleshooting the Docsis Cable Modem Frequently Asked Questions How Do I Configure TCP/IP Protocol?Configuring TCP/IP on Macintosh Systems How Do I Renew the IP Address on My PC? How Do I Arrange for Installation? What if I Dont Subscribe to Cable TV?How Does the Cable Modem Connect to My Computer? Can I Watch TV and Surf the Internet at the Same Time?Can I Use my Existing Phone Number with the Cable Modem? How Many Telephones Can I Connect?Common Troubleshooting Issues Dont understand the front panel status indicatorsThere is no dial tone when I lift the handset Cable Modem does not register an Ethernet connectionTroubleshooting the Docsis Cable Modem Tips for Improved Performance Page Customer Information Customer Support If You Have QuestionsAustralia Page Index Index