Cisco Systems EPC3208, DPC3208 manual High-Speed Internet Access Account

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Chapter 2 Installing the DOCSIS Cable Modem

Refer to one of the following topics to learn more about the types of service accounts that you may need to establish.

High-Speed Internet Access Account

If you do not have a high-speed Internet access account, your service provider will set up your account and become your Internet Service Provider (ISP). Internet access enables you to send and receive e-mail, access the World Wide Web, and receive other Internet services.

You will need to give your service provider information about the cable modem in order to use the high-speed internet feature that this product offers. Refer to Information Your Service Provider Needs (on page 12) to learn how to locate the information your service provider needs to establish a high-speed Internet access account for the cable modem

To establish service, you will need to know the serial number and MAC address of the cable modem in order to use the high-speed internet feature that this product offers. Refer to Information Your Service Provider Needs (on page 12) to learn how to locate this information.

Information Your Service Provider Needs

You will need to give your service provider the following information, which is printed on the bar code label attached to the device:

The Serial Number (S/N) of the cable modem. The serial number consists of a series of nine digits.

The CM Media Access Control (CM MAC) address of the cable modem. The CM MAC address consists of a series of 12 hexadecimal characters.

The following illustration shows a typical bar coded label; the image may vary from the label on the actual product.

Write down these numbers in the spaces provided:

Serial Number _______________________

CM MAC Address ________________________

12

4027620 Rev A

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Contents Page Page Please Read Trademark Acknowledgments Publication DisclaimerSoftware and Firmware Use Copyright Page Mitteilung für CATV-Techniker Aviso a los instaladores de sistemas CatvPage Contents Customer Information Power Source Warning Ground the ProductVerify the Power Source from the On/Off Power Light Battery SafetyBattery Disposal Protect the Product from LightningProtect the Product When Moving It Provide Ventilation and Select a LocationTelephone Equipment Notice Viii Rev a Important Safety Instructions United States FCC Compliance Declaration of ConformityCanada EMI Regulation RF Exposure StatementsCanada AustraliaPage Rev a Xiii CE Compliance CEModem/EMTA Page Xvii About This Guide IntroductionPurpose AudienceChapter This ChapterIntroduction High-Speed DataDigital Voice ConnectionsManagement Software and DocumentationWhats In the Carton? Front Panel Description Introducing the Docsis Cable Modem Back Panel Description Page Installing the Docsis Cable Modem Installation Preparations What Are the System Requirements for Internet Service?What Are the Requirements for Telephone Service? What Types of Service Accounts Do I Need? Telephone Wiring RequirementsTelephone Device Types Dialing RequirementsHigh-Speed Internet Access Account Where Is the Best Location for My Cable Modem? Install the Battery OptionalTelephone Service Installing the Battery Close the battery compartment doorHow Do I Mount the Cable Modem on a Wall? Optional Select an Appropriate Place to Mount the Cable ModemEquipment Needed Position the Cable ModemLocation and Dimensions of the Wall-Mounting Slots Mounting the Cable Modem on a Wall Install the Cable Modem Connect Devices to the Cable ModemConnect the Cable Modem Install the Cable Modem Installing the Docsis Cable Modem Operation of Front Panel Indicators Operation of Front Panel Indicators Rev a Normal Operations AC Power Applied Front Panel LED Status Indicators During Normal ConditionsSpecial Conditions Page Maintaining the Battery Location of the Battery Battery Maintenance Charging the BatteryRemoving and Replacing the Battery Using the Cable Modem Without a Battery Troubleshooting the Docsis Cable Modem Frequently Asked Questions How Do I Configure TCP/IP Protocol?Configuring TCP/IP on Macintosh Systems How Do I Renew the IP Address on My PC? How Do I Arrange for Installation? What if I Dont Subscribe to Cable TV?How Does the Cable Modem Connect to My Computer? Can I Watch TV and Surf the Internet at the Same Time?Can I Use my Existing Phone Number with the Cable Modem? How Many Telephones Can I Connect?Common Troubleshooting Issues Dont understand the front panel status indicatorsThere is no dial tone when I lift the handset Cable Modem does not register an Ethernet connectionTroubleshooting the Docsis Cable Modem Tips for Improved Performance Page Customer Information Customer Support If You Have QuestionsAustralia Page Index Index