Cisco Systems DPC3208, EPC3208 manual Customer Information

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6 Chapter 6

Customer Information

Introduction

This chapter provides contact information to obtain product support.

In This Chapter

 Customer Support

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Contents Page Page Please Read Software and Firmware Use Trademark AcknowledgmentsPublication Disclaimer Copyright Page Aviso a los instaladores de sistemas Catv Mitteilung für CATV-TechnikerPage Contents Customer Information Ground the Product Power Source WarningBattery Safety Verify the Power Source from the On/Off Power LightBattery Disposal Protect the Product from LightningTelephone Equipment Notice Protect the Product When Moving ItProvide Ventilation and Select a Location Viii Rev a Important Safety Instructions Declaration of Conformity United States FCC ComplianceCanada EMI Regulation RF Exposure StatementsAustralia CanadaPage Rev a Xiii CE Compliance CEModem/EMTA Page Xvii Introduction About This GuidePurpose AudienceThis Chapter ChapterHigh-Speed Data IntroductionDigital Voice ConnectionsSoftware and Documentation ManagementWhats In the Carton? Front Panel Description Introducing the Docsis Cable Modem Back Panel Description Page Installing the Docsis Cable Modem What Are the Requirements for Telephone Service? Installation PreparationsWhat Are the System Requirements for Internet Service? Telephone Wiring Requirements What Types of Service Accounts Do I Need?Telephone Device Types Dialing RequirementsHigh-Speed Internet Access Account Telephone Service Where Is the Best Location for My Cable Modem?Install the Battery Optional Close the battery compartment door Installing the BatterySelect an Appropriate Place to Mount the Cable Modem How Do I Mount the Cable Modem on a Wall? OptionalEquipment Needed Position the Cable ModemLocation and Dimensions of the Wall-Mounting Slots Mounting the Cable Modem on a Wall Connect the Cable Modem Install the Cable ModemConnect Devices to the Cable Modem Install the Cable Modem Installing the Docsis Cable Modem Operation of Front Panel Indicators Operation of Front Panel Indicators Rev a Front Panel LED Status Indicators During Normal Conditions Normal Operations AC Power AppliedSpecial Conditions Page Maintaining the Battery Location of the Battery Removing and Replacing the Battery Battery MaintenanceCharging the Battery Using the Cable Modem Without a Battery Troubleshooting the Docsis Cable Modem How Do I Configure TCP/IP Protocol? Frequently Asked QuestionsConfiguring TCP/IP on Macintosh Systems How Do I Renew the IP Address on My PC? What if I Dont Subscribe to Cable TV? How Do I Arrange for Installation?How Does the Cable Modem Connect to My Computer? Can I Watch TV and Surf the Internet at the Same Time?How Many Telephones Can I Connect? Can I Use my Existing Phone Number with the Cable Modem?Dont understand the front panel status indicators Common Troubleshooting IssuesThere is no dial tone when I lift the handset Cable Modem does not register an Ethernet connectionTroubleshooting the Docsis Cable Modem Tips for Improved Performance Page Customer Information If You Have Questions Customer SupportAustralia Page Index Index