Frequently Asked Questions
11Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window.
Note: In some cases, the Load only when needed option does not appear. If it appears, select the option. A check mark appears in the option.
12Verify that the Use 802.3 option located in the
13Is there a Hardware Address listed in this window?
If yes, click OK. To close the TCP/IP Control Panel window, click File, and then scroll down to click Close.
If no, repeat these instructions from step 6.
14Reboot your computer.
What if I Don't Subscribe to Cable TV?
If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local service provider for complete information on cable services, including
How Do I Arrange for Installation?
Call your service provider to inquire about professional installation. A professional installation ensures proper cable connection to the cable modem and to your PC, and it ensures the proper configuration of all hardware and software settings. Contact your service provider for more information about installation.
How Does the Cable Modem Connect to My Computer?
The cable modem connects to the Ethernet port on your PC. For best performance, your PC should be equipped with a Gigabit Ethernet port.
After My Cable Modem Is Connected, How Do I Access the Internet?
Your local service provider becomes your Internet Service Provider (ISP). They offer a wide range of services including
Can I Watch TV and Surf the Internet at the Same Time?
Absolutely! If you subscribe to cable television service, you can watch TV and use your cable modem at the same time by connecting your TV and your cable modem to the cable network using an optional cable signal splitter.
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