Cisco Systems EPC3208, DPC3208 manual Troubleshooting the Docsis Cable Modem

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Chapter 5 Troubleshooting the DOCSIS Cable Modem

working here but does not work at other locations in the home, a professional may need to diagnose and repair a problem with your telephone wiring.

Verify that the telephone company has removed the previous telephone service from your home telephone wiring.

Your telephone service may not be enabled from your cable telephony service provider. Contact your cable telephony service provider for more information.

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Contents Page Page Please Read Software and Firmware Use Trademark AcknowledgmentsPublication Disclaimer Copyright Page Mitteilung für CATV-Techniker Aviso a los instaladores de sistemas CatvPage Contents Customer Information Power Source Warning Ground the ProductBattery Disposal Verify the Power Source from the On/Off Power LightBattery Safety Protect the Product from LightningTelephone Equipment Notice Protect the Product When Moving ItProvide Ventilation and Select a Location Viii Rev a Important Safety Instructions Canada EMI Regulation United States FCC ComplianceDeclaration of Conformity RF Exposure StatementsCanada AustraliaPage Rev a Xiii CE Compliance CEModem/EMTA Page Xvii Purpose About This GuideIntroduction AudienceChapter This ChapterDigital Voice IntroductionHigh-Speed Data ConnectionsManagement Software and DocumentationWhats In the Carton? Front Panel Description Introducing the Docsis Cable Modem Back Panel Description Page Installing the Docsis Cable Modem What Are the Requirements for Telephone Service? Installation PreparationsWhat Are the System Requirements for Internet Service? Telephone Device Types What Types of Service Accounts Do I Need?Telephone Wiring Requirements Dialing RequirementsHigh-Speed Internet Access Account Telephone Service Where Is the Best Location for My Cable Modem?Install the Battery Optional Installing the Battery Close the battery compartment doorEquipment Needed How Do I Mount the Cable Modem on a Wall? OptionalSelect an Appropriate Place to Mount the Cable Modem Position the Cable ModemLocation and Dimensions of the Wall-Mounting Slots Mounting the Cable Modem on a Wall Connect the Cable Modem Install the Cable ModemConnect Devices to the Cable Modem Install the Cable Modem Installing the Docsis Cable Modem Operation of Front Panel Indicators Operation of Front Panel Indicators Rev a Normal Operations AC Power Applied Front Panel LED Status Indicators During Normal ConditionsSpecial Conditions Page Maintaining the Battery Location of the Battery Removing and Replacing the Battery Battery MaintenanceCharging the Battery Using the Cable Modem Without a Battery Troubleshooting the Docsis Cable Modem Frequently Asked Questions How Do I Configure TCP/IP Protocol?Configuring TCP/IP on Macintosh Systems How Do I Renew the IP Address on My PC? How Does the Cable Modem Connect to My Computer? How Do I Arrange for Installation?What if I Dont Subscribe to Cable TV? Can I Watch TV and Surf the Internet at the Same Time?Can I Use my Existing Phone Number with the Cable Modem? How Many Telephones Can I Connect?There is no dial tone when I lift the handset Common Troubleshooting IssuesDont understand the front panel status indicators Cable Modem does not register an Ethernet connectionTroubleshooting the Docsis Cable Modem Tips for Improved Performance Page Customer Information Customer Support If You Have QuestionsAustralia Page Index Index