Cisco Systems EPC3208, DPC3208 manual Customer Support, If You Have Questions

Page 66

Chapter 6 Customer Information

Customer Support

If You Have Questions

If you have questions about this product, contact the representative who handles your account for information.

If you have technical questions, telephone your nearest technical support office at one of the following telephone numbers.

The Americas

United States

Cisco® Services

Technical Support

 

Atlanta, Georgia

For Digital Broadband Delivery System products

 

 

 

only, call:

 

 

 

Toll-free: 866 787-3866

 

 

 

Local: 770 236-2200

 

 

 

Fax: 770 236-2488

 

 

For all products other than Digital Broadband

 

 

 

Delivery System, call:

 

 

 

Toll-free: 800 722-2009

 

 

 

Local: 678 277-1120

 

 

 

Fax: 770 236-2306

Customer Service

Toll-free: 800 722-2009

Local: 678 277-1120

Fax: 770 236-5477

The United Kingdom and Europe

Europe

European Technical

Product Information

 

Assistance Center

Telephone: 32 56 445 444

 

(EuTAC), Belgium

 

 

Technical Support

Telephone: 32 56 445 197 or 32 56 445 155

Fax: 32 56 445 061

Asia-Pacific

China

Hong Kong

Technical Support

 

 

Telephone: 011 852 2588 4745

 

 

Fax: 011 852 2588 3139

 

 

 

42

4027620 Rev A

Image 66
Contents Page Page Please Read Trademark Acknowledgments Publication DisclaimerSoftware and Firmware Use Copyright Page Mitteilung für CATV-Techniker Aviso a los instaladores de sistemas CatvPage Contents Customer Information Power Source Warning Ground the ProductBattery Disposal Verify the Power Source from the On/Off Power LightBattery Safety Protect the Product from LightningProtect the Product When Moving It Provide Ventilation and Select a LocationTelephone Equipment Notice Viii Rev a Important Safety Instructions Canada EMI Regulation United States FCC ComplianceDeclaration of Conformity RF Exposure StatementsCanada AustraliaPage Rev a Xiii CE Compliance CEModem/EMTA Page Xvii Purpose About This GuideIntroduction AudienceChapter This ChapterDigital Voice IntroductionHigh-Speed Data ConnectionsManagement Software and DocumentationWhats In the Carton? Front Panel Description Introducing the Docsis Cable Modem Back Panel Description Page Installing the Docsis Cable Modem Installation Preparations What Are the System Requirements for Internet Service?What Are the Requirements for Telephone Service? Telephone Device Types What Types of Service Accounts Do I Need?Telephone Wiring Requirements Dialing RequirementsHigh-Speed Internet Access Account Where Is the Best Location for My Cable Modem? Install the Battery OptionalTelephone Service Installing the Battery Close the battery compartment doorEquipment Needed How Do I Mount the Cable Modem on a Wall? OptionalSelect an Appropriate Place to Mount the Cable Modem Position the Cable ModemLocation and Dimensions of the Wall-Mounting Slots Mounting the Cable Modem on a Wall Install the Cable Modem Connect Devices to the Cable ModemConnect the Cable Modem Install the Cable Modem Installing the Docsis Cable Modem Operation of Front Panel Indicators Operation of Front Panel Indicators Rev a Normal Operations AC Power Applied Front Panel LED Status Indicators During Normal ConditionsSpecial Conditions Page Maintaining the Battery Location of the Battery Battery Maintenance Charging the BatteryRemoving and Replacing the Battery Using the Cable Modem Without a Battery Troubleshooting the Docsis Cable Modem Frequently Asked Questions How Do I Configure TCP/IP Protocol?Configuring TCP/IP on Macintosh Systems How Do I Renew the IP Address on My PC? How Does the Cable Modem Connect to My Computer? How Do I Arrange for Installation?What if I Dont Subscribe to Cable TV? Can I Watch TV and Surf the Internet at the Same Time?Can I Use my Existing Phone Number with the Cable Modem? How Many Telephones Can I Connect?There is no dial tone when I lift the handset Common Troubleshooting IssuesDont understand the front panel status indicators Cable Modem does not register an Ethernet connectionTroubleshooting the Docsis Cable Modem Tips for Improved Performance Page Customer Information Customer Support If You Have QuestionsAustralia Page Index Index