Grandstream Networks GXW40XX Restore Factory Default Setting, Factory Reset, Reset Button

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RESTORE FACTORY DEFAULT SETTING

WARNING! Restoring the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider.

FACTORY RESET

There are two (2) methods for resetting your unit:

Reset Button

Reset default factory settings following these four (4) steps:

1.Unplug the Ethernet cable.

2.Locate a needle-sized hole on the back panel of the gateway unit next to the power connection.

3.Insert a pin in this hole, and press for about 7 seconds.

4.Take out the pin. All unit settings are restored to factory settings.

IVR Command

Reset default factory settings using the IVR Prompt (Table 5):

1.Dial “***” for voice prompt.

2.Enter “99” and wait for “reset” voice prompt.

3.Enter the encoded MAC address (Look below on how to encode MAC address).

4.Wait 15 seconds and device will automatically reboot and restore factory settings.

Encode the MAC Address

1.Locate the MAC address of the device. It is the 12 digit HEX number on the bottom of the unit.

2.Key in the MAC address. Use the following mapping:

0-9: 0-9

A:22 (press the “2” key twice, “A” will show on the LCD)

B:222

C:2222

D:33 (press the “3” key twice, “D” will show on the LCD)

E:333

F:3333

For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395”.

NOTE:

1.Factory Reset will be disabled if the “Lock keypad update” is set to “Yes”.

2.Please be aware by default the GXW40XX WAN side HTTP access is disabled. After a factory reset, the device’s web configuration page can be accessed only from its LAN port.

Grandstream Networks, Inc.

GXW40XX User Manual

Page 38 of 38

 

Firmware 1.0.4.2

Last Updated: 06/2011

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Contents Grandstream Networks, Inc Table of Contents Diagram of GXW4004-8 and GXW4024 Back Panel Welcome Safety ComplianceWarranty Gateway GXW40XX OverviewConnect the GXW40XX Connect Your GXW40XX GatewayEquipment Packaging Display FXS port LEDs Status LAN WAN Reset Console LineFXS1 FXS24 LED Power LED Ready LED ConsoleLAN LED WAN LED Available OFFSoftware Features Overview EMC Hardware Specification GXW4004 GXW4008 GXW4024Main Menu Basic OperationsUnderstanding GXW Voice Prompts 71-78Five Success Tips when using the Voice Prompt Placing a Phone CallCall Waiting Or Voice Prompt with option 47, then 192*168*0*160Call Hold Call TransferHunting Group WAY ConferencingInstructions for 3-way conference INTER-PORT Calling Support Radius Protocol Pstn Pass THROUGH/LIFE LineSending and Receiving FAX Call Features From the LAN port For GXW4004/8 only Configuration GuideConfiguring GXW40XX VIA Voice Prompt From the WAN port For GXW4004/8 onlyDtmf Methods Important SettingsNAT Settings Web Port End User PasswordPreferred Vocoder Codec Telnet ServerMTZ+6MDT+5 DMZ IP FXS1 NATDND FXS2HTTP/HTTPS Password Config Server PathXML Config File Password Config File PrefixACS URL FXO Gateway Lifeline ModeFailover to FXO Gateway NTP serverAuthenticate ID Radius TimeoutConfiguration PasswordOffhook Auto-dial Hunting GroupPort# Map to FXO Port#Profile Active DNS ModeUnregister on Reboot Primary SIP ServerProxy Only SIP T1 Timeout Enable Ring-TransferDisable Bellcore Style Order Disable DtmfDisable Visual MWI Disable Call WaitingDisable Reminder Ring TimeoutUse # as Dial Key Early DialDial Plan Prefix Dial Plan Dial Plan RulesSDP VAD Configuration Through a Central Server Saving the Configuration ChangesRebooting from Remote Software Upgrade Instructions for local firmware upgradeConfiguration File Download Managing Firmware and Configuration File DownloadReset Button Restore Factory Default SettingFactory Reset IVR Command