Belkin 5000HQ Primary unit and secondary unit troubleshooting, Checking the secondary unit

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Maintenance of the System

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16..4..6 Primary unit and secondary unit troubleshooting

If there is a network failure or the secondary unit is down, a “Secondary unit not responding” notification appears in the OmniView IP 5000HQ notification area, indicating that there is a problem connecting to the secondary unit. See figure below.

Figure 102 System Warning

16..4..7 Checking the secondary unit

1.Verify that the secondary unit is up and running.

2.Verify that the secondary unit is in secondary unit mode. To do so:

Log in to the secondary unit as an administrator. Check that the unit is in secondary unit mode. If it is not, follow the steps in the “Configuring the secondary unit” section on page 89.

16..4..8 Redoing the secondary and primary unit configuration

Where the secondary unit is verified as up and running, and is in secondary unit mode, but the “Secondary unit not responding” or “Secondary unit not replicating” notification persists, do the following:

1.Convert both the secondary and primary units to standalone mode. To do so:

At both primary and secondary units, log in to the OmniView IP 5000HQ web interface. From the “Settings/Maintenance” menu, click “Replication”. Select “Standalone Unit”.

2.Convert the secondary unit to secondary unit mode. See the “Configuring the secondary unit” section on page 89.

3.Convert the primary unit to primary unit mode. See the “Configuring the primary unit” section on page 90.

The system should now be operational.

OmniView IP 5000 HQ

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Contents OmniViewIP* 5000HQ Table of Contents Configuring Access Services for Individual Targets Settings ApplicationsSettings Attached Devices Accessing. Targets Administrator Configuring Access Services IntroductionAccessing the System as a User Unit MaintenanceKey features IntroductionIntroduction Pre-Installation Guidelines Pointer tabPre-Installation Guidelines Access Services detailsAdding user-defined Access Services Understanding the System An Overview Figure below shows a typical OmniView IP 5000HQ applicationUnderstanding the System An Overview Forming users into groupsCreating targets Forming targets into sets Associating a user group with a target setAccess Services Same user in different groupsUnderstanding the System An Overview Setting Up the System Enabling HQ for OmniView IP 5XXXG seriesSetting Up the System Connecting the OmniView IP 5000HQ ManagerOmniView IP 5000HQ Manager’s default IP address Changing the OmniView IP 5000HQ Manager network parametersDisplaying the OmniView IP 5000HQ Web Interface DevicesDisplaying the OmniView IP 5000HQ Web Interface Menu sectionCreating Users UsersCreating Users General tabUser Group tab Removing users from a groupAccess Permissions tab New User Access Permissions tabSaving a user Deleting a userCreating a user group Creating a New User Group Members tabAllowed Services tab Creating New Users Access Permissions tabSaving the new group Deleting a user groupConfiguring Targets List of existing targets in the systemConfiguring Targets Access Services tabDefault Access Service On the New Target page, click Assignment is removed Assigning power outlet to target PDU tabClick and the outlet number will appear Target Sets tab Current Target Sets tabSaving the target Deleting targetsCreating a target set Saving the target set Current Target sets in the systemDeleting a target set Deleting a target setManagement DevicesStatus Management 10 11 12 13 14 15 16 17 Other Devices Other Devices PDUFollowing commands can be performed from the HQ interface Other Devices Console Server Current console servers in the systemAdding new console servers Serial tab Configuring the KVM IP devices in the OmniView IP 5000HQ Advanced buttonPerformance HighLow MediumConfiguring KVM over IP KVM Ports tab KVM Ports tabNetwork tab KVM-over-IP Device Network tabSaving the KVM-over-IP device configuration changes Deleting KVM-over-IP devicesDevice discovery Settings Applications Settings Access ServicesSettings Applications Belkin OmniView IP KVMAccount policy Account policyPassword policy Strict policy passwordStandard policy password Account blockingExternal authentication Ldap OmniView IP 5000HQ in external authentication Ldap modeDNS setting in Ldap mode Ldap settings Importing usersUsers must be members of groups in order to be shown Synchronization Synchronization does two thingsOperating OmniView IP 5000HQ in external authentication mode Global settingsDefault power command OmniView IP 5000HQ session idle time-outSet mouse and performance from KVM/IP session Items PerSettings Attached Devices 10..1 PDUUploading a new PDU model Settings Attached Devices KVM switchesUploading a new KVM switch Console serverUploading a new serial console model Configuring Access Services Introduction Access Services default valuesGeneral note about application paths Configuring Access Services Introduction Belkin Serial Console Server11..1..3 Web 11..1..4 ILOWeb mode ILO Web modeLogin Method Web mode defaultRDP Client mode 11..1..5 RDPRDP RDP Client mode 11..1..6 SSHVNC VNC Client mode 11..1..7 VNCDescription Description of the Access Service VNC Telnet VMware Server VMware ServerNew Access Services New ServiceConfiguring Access Services Introduction Configuring Access Services for Individual Targets TargetsConfiguring Access Services for Individual Targets Single Port Console Server12..1..2 Web 12..1..3 ILOWeb mode RDP Web mode 12..1..4 RDP12..1..5 SSH 12..1..6 VNC VNC VNC ClientWeb mode Telnet VMware Server Accessing Targets Administrator Access page columnsPower management column Name columnAccessing Targets Administrator More Access Services columnAccessing a target via KVM-over-IP remote session Status columnChoose to take over or view only or cancel Switching to a different serverNot default Access Service Taking over a busy remote sessionExiting the OmniView IP 5000HQ system Accessing the System as a User Power columnAccessing the System as a User Connecting to a targetChange Password window Accessing a KVM-over-IP Device Directly Maintenance of the System BackupMaintenance of the System Backup elementsRestoring database backup Restore Settings Restoring OmniView IP 5000HQ to factory default settingsResetting OmniView IP 5000HQ configuration Firmware upgrade Upgrading the KVM-over-IP device firmware Firmware upgradeConnecting the secondary unit to the network Configuring the secondary unitReplication Configuring the primary unit 16. ..4 Promoting a secondary unit to a standalone unitReconfiguring the primary and secondary units Primary unit and secondary unit troubleshooting Redoing the secondary and primary unit configurationChecking the secondary unit Event log Event LogAccess, System, or Configuration tabs Drop-down search menusUnit Maintenance Date & Time tabUnit Maintenance Power Control tabAbout AboutGeneral Troubleshooting General Troubleshooting Legacy KVM port switching does not occurCannot log in to the OmniView IP 5000HQ Technical Specifications DimensionsTechnical Specifications Weee complianceInformation FCC StatementF1DP101C CE Declaration of ConformityInformation How state law relates to the warranty 104Belkin International, Inc Belkin B..V