Belkin 5000HQ user manual General Troubleshooting, Legacy KVM port switching does not occur

Page 103

General Troubleshooting

Table of Contents

sections 1

2

3

4

5

6

7

8

9 10 11 12 13 14 15 16 17 18

19

20 21

G) Legacy KVM port switching does not occur..

1.Check the cable connectivity from the KVM-over-IP device to the KVM switch.

2.Confirm that from the local console (using the KVM switch hot key), you can switch between the KVM ports.

3.Confirm that the KVM switch selection on the OmniView IP 5000HQ matches the KVM switch hot-key definition.

K)I am unable to see the OmniView IP 5000HQ web interface without error messages appearing..

For added security, a SafeNet Sentinel security key is connected internally to a USB port of OmniView IP 5000HQ Manager.

If the key is disconnected during operation of the system, users are unable to log in and an error message appears.

Users that were logged in before the key was disconnected are unaffected by the key being disconnected.

H) Cannot log in to the OmniView IP 5000HQ..

1.If the OmniView IP 5000HQ is configured to work with LDAP server (Windows 2003 Server Active Directory) authentication, ensure that connection between the OmniView IP 5000HQ and Active Directory is working properly.

2.Restore the unit to factory default settings. Log in with the admin/ SMBremote account and then restore the OmniView IP 5000HQ database backup.

J)All devices display Alarm mode after a firmware upgrade of the OmniView IP 5000HQ Manager..

Restart the OmniView IP 5000HQ Manager. After the upgrade, the OmniView IP 5000HQ had not completed the restart process.

To allow access, reconnect the SafeNet Sentinel security key and restart the OmniView IP 5000HQ Manager.

OmniView IP 5000 HQ

99

Image 103

Contents OmniViewIP* 5000HQ Table of Contents Configuring Access Services Introduction Configuring Access Services for Individual TargetsSettings Applications Settings Attached Devices Accessing. Targets AdministratorUnit Maintenance Accessing the System as a UserIntroduction Key featuresIntroduction Pointer tab Pre-Installation GuidelinesAccess Services details Pre-Installation GuidelinesAdding user-defined Access Services Figure below shows a typical OmniView IP 5000HQ application Understanding the System An OverviewForming users into groups Understanding the System An OverviewCreating targets Associating a user group with a target set Forming targets into setsSame user in different groups Access ServicesUnderstanding the System An Overview Enabling HQ for OmniView IP 5XXXG series Setting Up the SystemChanging the OmniView IP 5000HQ Manager network parameters Setting Up the SystemConnecting the OmniView IP 5000HQ Manager OmniView IP 5000HQ Manager’s default IP addressDevices Displaying the OmniView IP 5000HQ Web InterfaceMenu section Displaying the OmniView IP 5000HQ Web InterfaceUsers Creating UsersGeneral tab Creating UsersRemoving users from a group User Group tabNew User Access Permissions tab Access Permissions tabDeleting a user Saving a userCreating a New User Group Members tab Creating a user groupCreating New Users Access Permissions tab Allowed Services tabDeleting a user group Saving the new groupList of existing targets in the system Configuring TargetsAccess Services tab Configuring TargetsDefault Access Service On the New Target page, click Assignment is removed PDU tab Assigning power outlet to targetClick and the outlet number will appear Current Target Sets tab Target Sets tabDeleting targets Saving the targetCreating a target set Current Target sets in the system Saving the target setDeleting a target set Deleting a target setDevices ManagementStatus 10 11 12 13 14 15 16 17 Other Devices Other Devices PDU ManagementFollowing commands can be performed from the HQ interface Current console servers in the system Other Devices Console ServerAdding new console servers Serial tab Advanced button Configuring the KVM IP devices in the OmniView IP 5000HQMedium PerformanceHigh LowKVM Ports tab Configuring KVM over IP KVM Ports tabKVM-over-IP Device Network tab Network tabDeleting KVM-over-IP devices Saving the KVM-over-IP device configuration changesDevice discovery Settings Access Services Settings ApplicationsBelkin OmniView IP KVM Settings ApplicationsAccount policy Account policyAccount blocking Password policyStrict policy password Standard policy passwordOmniView IP 5000HQ in external authentication Ldap mode External authentication LdapDNS setting in Ldap mode Importing users Ldap settingsSynchronization Synchronization does two things Users must be members of groups in order to be shownGlobal settings Operating OmniView IP 5000HQ in external authentication modeItems Per Default power commandOmniView IP 5000HQ session idle time-out Set mouse and performance from KVM/IP session10..1 PDU Settings Attached DevicesUploading a new PDU model KVM switches Settings Attached DevicesConsole server Uploading a new KVM switchUploading a new serial console model Access Services default values Configuring Access Services IntroductionGeneral note about application paths Belkin Serial Console Server Configuring Access Services Introduction11..1..4 ILO 11..1..3 WebILO Web mode Web mode11..1..5 RDP Login MethodWeb mode default RDP Client mode11..1..6 SSH RDP RDP Client mode11..1..7 VNC VNC VNC Client modeDescription Description of the Access Service VNC Telnet VMware Server VMware ServerNew Service New Access ServicesConfiguring Access Services Introduction Targets Configuring Access Services for Individual TargetsSingle Port Console Server Configuring Access Services for Individual Targets12..1..3 ILO 12..1..2 WebWeb mode 12..1..4 RDP RDP Web mode12..1..5 SSH VNC VNC Client 12..1..6 VNCWeb mode Telnet VMware Server Name column Accessing Targets AdministratorAccess page columns Power management columnStatus column Accessing Targets AdministratorMore Access Services column Accessing a target via KVM-over-IP remote sessionTaking over a busy remote session Choose to take over or view only or cancelSwitching to a different server Not default Access ServiceExiting the OmniView IP 5000HQ system Power column Accessing the System as a UserConnecting to a target Accessing the System as a UserChange Password window Accessing a KVM-over-IP Device Directly Backup Maintenance of the SystemBackup elements Maintenance of the SystemRestoring database backup Restoring OmniView IP 5000HQ to factory default settings Restore SettingsResetting OmniView IP 5000HQ configuration Firmware upgrade Firmware upgrade Upgrading the KVM-over-IP device firmwareConfiguring the secondary unit Connecting the secondary unit to the networkReplication 16. ..4 Promoting a secondary unit to a standalone unit Configuring the primary unitReconfiguring the primary and secondary units Redoing the secondary and primary unit configuration Primary unit and secondary unit troubleshootingChecking the secondary unit Event Log Event logDrop-down search menus Access, System, or Configuration tabsDate & Time tab Unit MaintenancePower Control tab Unit MaintenanceAbout AboutGeneral Troubleshooting Legacy KVM port switching does not occur General TroubleshootingCannot log in to the OmniView IP 5000HQ Dimensions Technical SpecificationsWeee compliance Technical SpecificationsCE Declaration of Conformity InformationFCC Statement F1DP101CInformation 104 How state law relates to the warrantyBelkin International, Inc Belkin B..V