Hand Held Products 3080, 3060, 3220 Obtaining Factory Service, Main Office, United Kingdom Office

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Customer Service

4. Customer Service

Obtaining Factory Service

HHP provides service for all its products through a service center located in Charlotte, North Carolina, Hong Kong, the Netherlands, and the United Kingdom. To obtain warranty or non-warranty service, return the unit to HHP (postage paid) with a copy of the dated purchase record attached.

In the United States, please contact the HHP Product Service Department at the address/telephone number listed below to obtain a Return Material Authorization number (RMA #) before returning the product.

Main Office

HHP Service Department

7510 East Independence Boulevard

Charlotte, NC 28227

Product Service Department

Telephone:

(800) 782-4263

Fax:

(704) 566-9904

For service in Europe, please contact your HHP representative or your local distributor.

European Office

Hand Held Products, Inc. Nijverheidsweg 9

5627 BT Eindhoven The Netherlands

Telephone:

+31

(0) 40 29 01 600

Fax:

+31

40 242 5672

United Kingdom Office

Hand Held Products, Inc.

Dallam Court

Dallam Lane

Warrington

Cheshire WA2 7LT

United Kingdom

Telephone:

Int+44 (0) 1 925 240055

Or

Int+353 1 216 0070

Fax:

Int+44 (0) 1 925 631280

Or

Int+353 1 295 6353

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Contents Page Disclaimer FCC Class a Compliance Statement Canadian Notice Statement of Agency CompliancePage Table of Contents Page About This Manual Getting StartedN344 HHP SET Getting Started PC/AT, PS/2 Keyboard Wedge Keyboard Wedge InterfaceRS-232 Serial Interface Keyboard Wedge InstallationPS/2 Keyboard Wedge Connection PC/AT Keyboard Wedge ConnectionPin D-sub RS-232 Female Connector RS-232 Interface InstallationRS-232 Serial Interface Standard RS-232 PinoutsUSB Keyboard Interface Connection USB Keyboard InterfaceUSB Keyboard Interface Via HHP SET Check Software Revision Full-featured Data EditorVia Bar Code Programming Menu HHP SET at a GlanceConfiguration Download and Upload Software Installation On-screen ConfigurationProgram Field Upgrade Check Software RevisionData Format Editor Data EditorGeneral Transmission Control Advanced Data VerificationSelect Using Match Configuration ProcedureApplication Example Actual Bar Code label 9 9 1 0 2 5 1 2 3 4 5 6 9 8 7Programming the Scanner Programming Procedures System CommandBar Code Programming Menu Family CodeProgram & End System List & Master DefaultExample Selection Flow DiagramsHost Interface Selection Host Interface SelectionENDExit User Defined Code ID Symbol ID 1 character Symbology ProgrammingSymbol ID 2 character User Defined Code IDCode ID Transmission Code ID Transmission and Symbology EnableSymbology Enable Code 39 Family Settings Code 39/Code 32 SettingsCode 39 Min. Length Code 39 Max. LengthCodabar Settings Codabar/NW-7 SettingCodabar Min. Length Codabar Max. LengthUPC Family Settings UPC-A & UPC-E SettingIata Settings EAN/JAN/CAN & IATASettingEAN/CAN/JAN Settings Code 2 of 5 Settings Code 2 of 5 Family & German Post Code SettingGerman Postal Setting Code 2 of 5 Min. LengthCode 11 & Code 93 Setting MSI/Plessey, Code 128 & UCC/EAN 128 Setting UK/Plessey & Telepen Setting Keyboard Layout Keyboard Layout Language SettingKeyboard Interface Control Record Suffix, Preamble, Postamble & Delay Setting Function Key Emulation Caps Lock Control & Emulation SettingKey Pad Emulation Caps Lock ControlSTX/ETX Control Record Suffix, Handshaking & Time Out SettingSerial Interface Control Data Frame Baud Rate & Data Frame SettingTime Out Control Handshaking ProtocolNarrow/Wide Ratio, Code 39 Emulation Wand Emulation ControlTrigger Modes Scanning Tolerance Printing Quality Control Diagnostic Mode Test ReadingOperation Control Operation ModeTrigger Mode, Buzzer Tone, Scanning Tolerance Printing Quality ControlAuto Power Off Duration Reread DelayAdvanced Operation Control Pulse Driven DutyReread Delay Reread Delay, Scan VotingDollar Sign Control Scan VotingCondensed Data Editor Preamble, Postamble, Data Length & Symbol ID TransData Length Transmission Data Pass ControlData Formatter Data Verifier Settings 1st Replacement Data Replacer Settings3rd Replacement 2nd ReplacementOrganizer Control Data Organizer Settings1st Organization 2nd OrganizationPosition Calculation Select a Bar Code SymbologyProgramming Procedure Data Replacer Data VerifierData Organizer United Kingdom Office Obtaining Factory ServiceMain Office Japan Office Asia Pacific OfficeLatin America Office Application SupportAsia Latin AmericaEurope Limited Warranty Limited Warranty Appendix a IllustrationDescription RS-232 Serial Wedge Cable Converter Descriptions Beeping Buzzer Tone Beeping Indications1DH Down 0EH 1EH Left 0FH 1FH Right Keyboard Function Code TableHEX/ASCII Reference Table Ascii Input ShortcutExample System List Bar Code Command MenuMaster Default Sample Bar Codes Factory Default Setting Bar Code System Command