Dell R805 manual Using Server Administrator Diagnostics, System Diagnostics Features

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Running the System Diagnostics

Dell™ PowerEdge™ R805 Systems Hardware Owner's Manual

Using Server Administrator Diagnostics

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

System Diagnostics Testing Options

Using the Custom Test Options

If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

Using Server Administrator Diagnostics

To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to identify the problem, then use the system diagnostics.

To access the online diagnostics, log into the Server Administrator home page, and then click the Diagnostics tab. For information about using diagnostics, see the online help. For additional information, see the Server Administrator User's Guide.

System Diagnostics Features

The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you to:

Run tests individually or collectively.

Control the sequence of tests.

Repeat tests.

Display, print, or save test results.

Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached.

View help messages that briefly describe each test and its parameters.

View status messages that inform you if tests are completed successfully.

View error messages that inform you of problems encountered during testing.

When to Use the System Diagnostics

If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.

Running the System Diagnostics

The system diagnostics is run from the utility partition on your hard drive.

NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).

1.As the system boots, press <F10> during POST.

2.From the utility partition main menu, select Run System Diagnostics, or select Run Memory Diagnostics if you are troubleshooting memory.

When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics.

NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your screen.

System Diagnostics Testing Options

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Contents Page Back to Contents Accessing System Features During StartupKeystrokes for Accessing System Features Other Information You May NeedFront-Panel Features and Indicators Indicator, Button, or Icon Description ConnectorHard-Drive Indicator Patterns for RAID Back-Panel Features and IndicatorsHard-Drive Indicator Codes Condition Drive-Status Indicator PatternConnecting External Devices Power Indicator CodesNIC Indicator Codes Redundant Power Supply IndicatorsLCD Status Messages NIC Indicator CodesIndicator Indicator Code LCD Status MessagesTroubleshooting the Microprocessors See Troubleshooting System Cooling ProblemsTroubleshooting System Cooling Problems See Troubleshooting the MicroprocessorsSee Troubleshooting System Memory See Troubleshooting a Hard DriveInstall memory. See Installing Memory Modules Daughter CardRemoving LCD Status Messages Solving Problems Described by LCD Status MessagesSystem Messages System MessagesTroubleshooting Your System for any faulty components Troubleshooting System MemorySee Installing a RAC Card Troubleshooting a Hard Drive. See Using the System SetupCombination. See Installing a Processor USB Device, or Troubleshooting a Hard Drive forSee Troubleshooting a USB Device or Troubleshooting a Hard See Troubleshooting the System BatteryDiagnostics Messages Alert MessagesBack to Contents When to Use the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features Running the System DiagnosticsSelecting Diagnostics Options Using the Custom Test OptionsSelecting Devices for Testing System Diagnostics Testing OptionsVisit support.dell.com Contacting DellContacting Dell Glossary Page Page System memory See RAM Back to Contents Installing System Components Front Bezel Recommended ToolsInside the System Replacing the Front Bezel Opening and Closing the SystemRemoving the Front Bezel Opening the SystemHard Drives Closing the SystemRemoving a Drive Blank Installing a Drive BlankInstalling a Hot-Plug Hard Drive Removing a Hot-Plug Hard DriveRemoving a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Drive CarrierReplacing a Hard-Drive Carrier Power Supplies Removing a Power SupplyInstalling the Power Supply Blank Replacing a Power SupplyRemoving the Power Supply Blank Internal SD CardRemoving a System Fan Installing the SD CardSystem Fans Replacing a Cooling Fan Installing a SAS Controller Daughter CardSAS Controller Daughter Card Removing a SAS Controller Daughter Card 11. SAS Controller Daughter Card CablingInternal USB Memory Key Connector RAID BatteryConfiguring the Boot Device Installing a RAID BatteryInstalling the Optional Internal USB Memory Key Expansion CardsRemoving an Expansion Card Expansion Card Installation GuidelinesInstalling an Expansion Card Cooling Shrouds Removing the Memory Module Cooling ShroudsRemoving the Processor Cooling Shroud Installing the Processor Cooling ShroudInstalling the Memory Module Cooling Shrouds Replacing the Fan Bracket Fan BracketsRemoving the Fan Brackets Replacing Expansion-Card Riser Expansion-Card RisersRemoving Expansion-Card Riser Removing the Riser 2 Board From the Expansion-Card Bracket 18. Removing and Replacing Expansion-Card RiserRemoving the RAC Card RAC CardReplacing the Riser 2 Board on the Expansion-Card Bracket Installing a RAC Card 20. Removing and Installing a RAC CardLOM Daughter Card Removing the LOM Daughter CardReplacing the LOM Daughter Card Installing the Optical DriveOptical Drive Removing the Optical Drive from the System22. Removing and Installing the Optical Drive Tray Removing the Optical Drive From the Optical Drive TrayMemory Configurations Installing an Optical Drive Into the Optical Drive TrayGeneral Memory Module Installation Guidelines System MemoryMemory Sparing Support Installing Memory ModulesMemory Sparing Configurations 25. Installing and Removing a Memory Module Removing Memory ModulesRemoving a Processor Integrated NIC TOEProcessors Installing a Processor 26. Installing and Removing the Heat SinkSystem Battery Replacing the System BatterySideplane Board Removing the Sideplane BoardRemoving the SAS/SATA Backplane Board Installing the Sideplane BoardSAS/SATA Backplane Board Control Panel Assembly Installing the SAS/SATA Backplane BoardRemoving the Control Panel Assembly Installing the Control Panel AssemblySystem Board Removing the System BoardInstalling the System Board Replace the sideplane. See Installing the Sideplane BoardJumper Setting Description System Board JumpersSystem Board Connectors Connector DescriptionSAS/SATA Backplane Board Connectors Sideplane Board ConnectorsOpen the system. See Opening and Closing the System Disabling a Forgotten PasswordExpansion-Card Riser-Board Components and PCIe Buses Back to Contents Responding to Error Messages Entering the System Setup ProgramSystem Setup Options Using the System Setup ProgramMemory Information Screen System Setup Program OptionsUsing the System Password and Using the Setup Password Memory Information ScreenCPU Information Screen CPU Information ScreenIntegrated Devices Screen Integrated Devices Screen Options Serial Communication ScreenSystem Security Screen Serial Communication Screen OptionsDisabled System and Setup Password FeaturesEnabled Exit ScreenUsing the System Password Assigning a System PasswordUsing the Setup Password Deleting or Changing an Existing System PasswordBMC Setup Module Options Baseboard Management Controller ConfigurationEntering the BMC Setup Module See Disabling a Forgotten PasswordStart-Up Routine Safety First-For You and Your SystemTroubleshooting IRQ Assignment Conflicts Checking the EquipmentIRQ Assignment Defaults Troubleshooting External ConnectionsTroubleshooting the Video Subsystem IRQ Line AssignmentTroubleshooting the Mouse Troubleshooting Basic I/O FunctionsTroubleshooting the Keyboard Troubleshooting a Serial I/O Device Troubleshooting a USB DeviceClose the system. See Opening and Closing the System Troubleshooting a NICTroubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System BatteryTroubleshooting Power Supplies Troubleshooting System Cooling ProblemsTroubleshooting System Memory Troubleshooting a FanTroubleshooting an SD Card or Internal USB Key Troubleshooting an Optical Drive Troubleshooting an External Tape DriveTroubleshooting a Hard Drive Remove the bezel. See Removing the Front BezelTroubleshooting a SAS Controller Daughter Card Troubleshooting Expansion Cards Troubleshooting the Microprocessors
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