Dell R805 manual Troubleshooting a SAS Controller Daughter Card

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5.If your system has the optional battery-cached SAS RAID controller daughter card, perform the following steps. a. Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.

See the documentation supplied with the host adapter for information about the configuration utility.

b.Ensure that the hard drive has been configured correctly for the RAID.

c.Exit the configuration utility and allow the system to boot to the operating system.

6.Ensure that the required device drivers for your controller daughter card are installed and are configured correctly. See the operating system documentation for more information.

NOTICE: Skip the following step if your hard drives are in a RAID configuration.

7.For non-RAID configurations only, remove the hard drive and swap its drive bay location with another hard drive that is functioning properly.

If the problem is resolved, reinstall the hard drive in the original bay. See Installing a Hot-Plug Hard Drive.

If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the hard-drive carrier. See Getting Help.

If the hard drive functioned properly in another bay but does not function in the original bay, the SAS/SATA backplane has a defective connector. See Getting Help.

8.Check the cable connections inside the system:

a.Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

b.Open the system. See Opening the System.

c.Verify that the cable connections between SAS/SATA backplane(s) and the SAS daughter card are correct. See Installing a SAS Controller Daughter Card.

d.Verify that the SAS cables are securely seated in their connectors.

e.Verify that the power connectors on the SAS/SATA backplane(s) are securely seated in their connectors.

f.Close the system. See Closing the System.

g.Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem persists, see Getting Help.

Troubleshooting a SAS Controller Daughter Card

NOTE: When troubleshooting a SAS controller daughter card, also see the documentation for your operating system and the controller daughter card.

Problem

Error message indicates a problem with the SAS controller daughter card.

SAS controller daughter card performs incorrectly or not at all.

Action

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1.Run the appropriate online diagnostic test. See Using Server Administrator Diagnostics.

2.Enter the System Setup program and ensure that the SAS controller daughter card is enabled. See Using the System Setup Program.

3.Restart the system and press one of the following applicable key sequences to enter the configuration utility program:

<Ctrl><C> for a SAS controller

<Ctrl><R> for the optional battery-cached SAS RAID controller

See the controller's documentation for information about configuration settings.

4.Check the configuration settings, make any necessary corrections, and restart the system.

If the problem is not resolved, continue to the next step.

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Contents Page Back to Contents Accessing System Features During StartupKeystrokes for Accessing System Features Other Information You May NeedFront-Panel Features and Indicators Indicator, Button, or Icon Description ConnectorHard-Drive Indicator Patterns for RAID Back-Panel Features and IndicatorsHard-Drive Indicator Codes Condition Drive-Status Indicator PatternConnecting External Devices Power Indicator CodesNIC Indicator Codes Redundant Power Supply IndicatorsLCD Status Messages NIC Indicator CodesIndicator Indicator Code LCD Status MessagesTroubleshooting the Microprocessors See Troubleshooting System Cooling ProblemsTroubleshooting System Cooling Problems See Troubleshooting the MicroprocessorsSee Troubleshooting System Memory See Troubleshooting a Hard DriveInstall memory. See Installing Memory Modules Daughter CardRemoving LCD Status Messages Solving Problems Described by LCD Status MessagesSystem Messages System MessagesTroubleshooting Your System for any faulty components Troubleshooting System MemorySee Installing a RAC Card Troubleshooting a Hard Drive. See Using the System SetupCombination. See Installing a Processor USB Device, or Troubleshooting a Hard Drive forSee Troubleshooting a USB Device or Troubleshooting a Hard See Troubleshooting the System BatteryDiagnostics Messages Alert MessagesBack to Contents When to Use the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features Running the System DiagnosticsSelecting Diagnostics Options Using the Custom Test OptionsSelecting Devices for Testing System Diagnostics Testing OptionsContacting Dell Contacting DellVisit support.dell.com Glossary Page Page System memory See RAM Back to Contents Installing System Components Inside the System Recommended ToolsFront Bezel Replacing the Front Bezel Opening and Closing the SystemRemoving the Front Bezel Opening the SystemHard Drives Closing the SystemRemoving a Drive Blank Installing a Drive BlankInstalling a Hot-Plug Hard Drive Removing a Hot-Plug Hard DriveReplacing a Hard-Drive Carrier Installing a Hard Drive Into a Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Power Supplies Removing a Power SupplyInstalling the Power Supply Blank Replacing a Power SupplyRemoving the Power Supply Blank Internal SD CardSystem Fans Installing the SD CardRemoving a System Fan SAS Controller Daughter Card Installing a SAS Controller Daughter CardReplacing a Cooling Fan Removing a SAS Controller Daughter Card 11. SAS Controller Daughter Card CablingInternal USB Memory Key Connector RAID BatteryConfiguring the Boot Device Installing a RAID BatteryInstalling the Optional Internal USB Memory Key Expansion CardsInstalling an Expansion Card Expansion Card Installation GuidelinesRemoving an Expansion Card Cooling Shrouds Removing the Memory Module Cooling ShroudsInstalling the Memory Module Cooling Shrouds Installing the Processor Cooling ShroudRemoving the Processor Cooling Shroud Removing the Fan Brackets Fan BracketsReplacing the Fan Bracket Removing Expansion-Card Riser Expansion-Card RisersReplacing Expansion-Card Riser Removing the Riser 2 Board From the Expansion-Card Bracket 18. Removing and Replacing Expansion-Card RiserReplacing the Riser 2 Board on the Expansion-Card Bracket RAC CardRemoving the RAC Card Installing a RAC Card 20. Removing and Installing a RAC CardLOM Daughter Card Removing the LOM Daughter CardReplacing the LOM Daughter Card Installing the Optical DriveOptical Drive Removing the Optical Drive from the System22. Removing and Installing the Optical Drive Tray Removing the Optical Drive From the Optical Drive TrayMemory Configurations Installing an Optical Drive Into the Optical Drive TrayGeneral Memory Module Installation Guidelines System MemoryMemory Sparing Configurations Installing Memory ModulesMemory Sparing Support 25. Installing and Removing a Memory Module Removing Memory ModulesProcessors Integrated NIC TOERemoving a Processor Installing a Processor 26. Installing and Removing the Heat SinkSystem Battery Replacing the System BatterySideplane Board Removing the Sideplane BoardSAS/SATA Backplane Board Installing the Sideplane BoardRemoving the SAS/SATA Backplane Board Control Panel Assembly Installing the SAS/SATA Backplane BoardRemoving the Control Panel Assembly Installing the Control Panel AssemblySystem Board Removing the System BoardInstalling the System Board Replace the sideplane. See Installing the Sideplane BoardJumper Setting Description System Board JumpersSystem Board Connectors Connector DescriptionSAS/SATA Backplane Board Connectors Sideplane Board ConnectorsExpansion-Card Riser-Board Components and PCIe Buses Disabling a Forgotten PasswordOpen the system. See Opening and Closing the System Back to Contents Responding to Error Messages Entering the System Setup ProgramSystem Setup Options Using the System Setup ProgramMemory Information Screen System Setup Program OptionsUsing the System Password and Using the Setup Password Memory Information ScreenIntegrated Devices Screen CPU Information ScreenCPU Information Screen Integrated Devices Screen Options Serial Communication ScreenSystem Security Screen Serial Communication Screen OptionsDisabled System and Setup Password FeaturesEnabled Exit ScreenUsing the System Password Assigning a System PasswordUsing the Setup Password Deleting or Changing an Existing System PasswordBMC Setup Module Options Baseboard Management Controller ConfigurationEntering the BMC Setup Module See Disabling a Forgotten PasswordStart-Up Routine Safety First-For You and Your SystemTroubleshooting IRQ Assignment Conflicts Checking the EquipmentIRQ Assignment Defaults Troubleshooting External ConnectionsTroubleshooting the Video Subsystem IRQ Line AssignmentTroubleshooting the Keyboard Troubleshooting Basic I/O FunctionsTroubleshooting the Mouse Troubleshooting a Serial I/O Device Troubleshooting a USB DeviceTroubleshooting a Wet System Troubleshooting a NICClose the system. See Opening and Closing the System Troubleshooting a Damaged System Troubleshooting the System BatteryTroubleshooting Power Supplies Troubleshooting System Cooling ProblemsTroubleshooting System Memory Troubleshooting a FanTroubleshooting an SD Card or Internal USB Key Troubleshooting an Optical Drive Troubleshooting an External Tape DriveTroubleshooting a Hard Drive Remove the bezel. See Removing the Front BezelTroubleshooting a SAS Controller Daughter Card Troubleshooting Expansion Cards Troubleshooting the Microprocessors
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