Dell R805 manual Safety First-For You and Your System, Start-Up Routine, Checking the Equipment

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Troubleshooting Your System

Dell™ PowerEdge™ R805 Systems Hardware Owner's Manual

Safety First—For You and Your System

Start-Up Routine

Checking the Equipment

Troubleshooting Basic I/O Functions

Troubleshooting a NIC

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting Power Supplies

Troubleshooting System Cooling Problems

Troubleshooting System Memory

Troubleshooting an SD Card or Internal USB Key

Troubleshooting an Optical Drive

Troubleshooting an External Tape Drive

Troubleshooting a Hard Drive

Troubleshooting a SAS Controller Daughter Card

Troubleshooting Expansion Cards

Troubleshooting the Microprocessors

Safety First—For You and Your System

To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Start-Up Routine

Look and listen during the system's start-up routine for the indications described in Table 4-1.

Table 4-1. Start-Up Routine Indications

Look/listen for:

Action

 

 

 

 

A status or error message displayed on the front-panel LCD.

See LCD Status Messages.

 

 

 

 

An error message displayed on the monitor.

See System Messages.

 

 

 

 

Alert messages from the systems management software.

See the systems management software documentation.

 

 

 

 

The monitor's power indicator.

See Troubleshooting the Video Subsystem.

 

 

 

 

The keyboard indicators.

See Troubleshooting the Keyboard.

 

 

 

 

The USB diskette drive activity indicator.

See Troubleshooting a USB Device.

 

 

 

 

The USB CD drive activity indicator.

See Troubleshooting a USB Device.

 

The CD drive activity indicator.

See Troubleshooting an SD Card or Internal USB Key.

 

 

 

 

The hard-drive activity indicator.

See Troubleshooting a Hard Drive.

 

 

 

 

An unfamiliar constant scraping or grinding sound when you access a drive.

See Getting Help.

 

 

 

 

 

 

 

Checking the Equipment

This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see Troubleshooting External Connections.

Troubleshooting IRQ Assignment Conflicts

Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ assignments.

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Contents Page Other Information You May Need Accessing System Features During StartupKeystrokes for Accessing System Features Back to ContentsIndicator, Button, or Icon Description Connector Front-Panel Features and IndicatorsCondition Drive-Status Indicator Pattern Back-Panel Features and IndicatorsHard-Drive Indicator Codes Hard-Drive Indicator Patterns for RAIDRedundant Power Supply Indicators Power Indicator CodesNIC Indicator Codes Connecting External DevicesLCD Status Messages NIC Indicator CodesIndicator Indicator Code LCD Status MessagesSee Troubleshooting the Microprocessors See Troubleshooting System Cooling ProblemsTroubleshooting System Cooling Problems Troubleshooting the MicroprocessorsDaughter Card See Troubleshooting a Hard DriveInstall memory. See Installing Memory Modules See Troubleshooting System MemorySystem Messages Solving Problems Described by LCD Status MessagesSystem Messages Removing LCD Status MessagesTroubleshooting a Hard Drive. See Using the System Setup Troubleshooting System MemorySee Installing a RAC Card Troubleshooting Your System for any faulty componentsSee Troubleshooting the System Battery USB Device, or Troubleshooting a Hard Drive forSee Troubleshooting a USB Device or Troubleshooting a Hard Combination. See Installing a ProcessorAlert Messages Diagnostics MessagesBack to Contents Running the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features When to Use the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics OptionsVisit support.dell.com Contacting DellContacting Dell Glossary Page Page System memory See RAM Back to Contents Installing System Components Front Bezel Recommended ToolsInside the System Opening the System Opening and Closing the SystemRemoving the Front Bezel Replacing the Front BezelClosing the System Hard DrivesRemoving a Hot-Plug Hard Drive Installing a Drive BlankInstalling a Hot-Plug Hard Drive Removing a Drive BlankRemoving a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Drive CarrierReplacing a Hard-Drive Carrier Removing a Power Supply Power SuppliesInternal SD Card Replacing a Power SupplyRemoving the Power Supply Blank Installing the Power Supply BlankRemoving a System Fan Installing the SD CardSystem Fans Replacing a Cooling Fan Installing a SAS Controller Daughter CardSAS Controller Daughter Card 11. SAS Controller Daughter Card Cabling Removing a SAS Controller Daughter CardInstalling a RAID Battery RAID BatteryConfiguring the Boot Device Internal USB Memory Key ConnectorExpansion Cards Installing the Optional Internal USB Memory KeyRemoving an Expansion Card Expansion Card Installation GuidelinesInstalling an Expansion Card Removing the Memory Module Cooling Shrouds Cooling ShroudsRemoving the Processor Cooling Shroud Installing the Processor Cooling ShroudInstalling the Memory Module Cooling Shrouds Replacing the Fan Bracket Fan BracketsRemoving the Fan Brackets Replacing Expansion-Card Riser Expansion-Card RisersRemoving Expansion-Card Riser 18. Removing and Replacing Expansion-Card Riser Removing the Riser 2 Board From the Expansion-Card BracketRemoving the RAC Card RAC CardReplacing the Riser 2 Board on the Expansion-Card Bracket 20. Removing and Installing a RAC Card Installing a RAC CardRemoving the LOM Daughter Card LOM Daughter CardRemoving the Optical Drive from the System Installing the Optical DriveOptical Drive Replacing the LOM Daughter CardRemoving the Optical Drive From the Optical Drive Tray 22. Removing and Installing the Optical Drive TraySystem Memory Installing an Optical Drive Into the Optical Drive TrayGeneral Memory Module Installation Guidelines Memory ConfigurationsMemory Sparing Support Installing Memory ModulesMemory Sparing Configurations Removing Memory Modules 25. Installing and Removing a Memory ModuleRemoving a Processor Integrated NIC TOEProcessors 26. Installing and Removing the Heat Sink Installing a ProcessorReplacing the System Battery System BatteryRemoving the Sideplane Board Sideplane BoardRemoving the SAS/SATA Backplane Board Installing the Sideplane BoardSAS/SATA Backplane Board Installing the SAS/SATA Backplane Board Control Panel AssemblyInstalling the Control Panel Assembly Removing the Control Panel AssemblyRemoving the System Board System BoardReplace the sideplane. See Installing the Sideplane Board Installing the System BoardSystem Board Jumpers Jumper Setting DescriptionConnector Description System Board ConnectorsSideplane Board Connectors SAS/SATA Backplane Board ConnectorsOpen the system. See Opening and Closing the System Disabling a Forgotten PasswordExpansion-Card Riser-Board Components and PCIe Buses Back to Contents Using the System Setup Program Entering the System Setup ProgramSystem Setup Options Responding to Error MessagesMemory Information Screen System Setup Program OptionsUsing the System Password and Using the Setup Password Memory Information ScreenCPU Information Screen CPU Information ScreenIntegrated Devices Screen Serial Communication Screen Options Serial Communication ScreenSystem Security Screen Integrated Devices Screen OptionsExit Screen System and Setup Password FeaturesEnabled DisabledAssigning a System Password Using the System PasswordDeleting or Changing an Existing System Password Using the Setup PasswordSee Disabling a Forgotten Password Baseboard Management Controller ConfigurationEntering the BMC Setup Module BMC Setup Module OptionsChecking the Equipment Safety First-For You and Your SystemTroubleshooting IRQ Assignment Conflicts Start-Up RoutineIRQ Line Assignment Troubleshooting External ConnectionsTroubleshooting the Video Subsystem IRQ Assignment DefaultsTroubleshooting the Mouse Troubleshooting Basic I/O FunctionsTroubleshooting the Keyboard Troubleshooting a USB Device Troubleshooting a Serial I/O DeviceClose the system. See Opening and Closing the System Troubleshooting a NICTroubleshooting a Wet System Troubleshooting the System Battery Troubleshooting a Damaged SystemTroubleshooting System Cooling Problems Troubleshooting Power SuppliesTroubleshooting a Fan Troubleshooting System MemoryTroubleshooting an SD Card or Internal USB Key Troubleshooting an External Tape Drive Troubleshooting an Optical DriveRemove the bezel. See Removing the Front Bezel Troubleshooting a Hard DriveTroubleshooting a SAS Controller Daughter Card Troubleshooting Expansion Cards Troubleshooting the Microprocessors
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