Dell R805 manual Troubleshooting the Microprocessors, Back to Contents

Page 84

14.For each expansion card you removed in step 10, perform the following steps:

a.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

b.Open the system. See Opening and Closing the System.

c.Reinstall one of the expansion cards.

d.Close the system. See Opening and Closing the System.

e.Run the appropriate diagnostic test.

If the tests fail, see Getting Help.

Troubleshooting the Microprocessors

Problem

Error message indicates a processor problem.

Front-panel status LCD indicates a problem with the processors or system board.

A heat sink is not installed for each processor.

Action

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1.Run the appropriate online diagnostics test. See Using Server Administrator Diagnostics.

2.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

3.Open the system. See Opening and Closing the System.

4.Inspect each processor and heat sink and ensure that they are properly installed.

If you need to make adjustments, see Installing a Processor.

5.Close the system. See Opening and Closing the System.

6.Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

7.Run the appropriate online diagnostic test.

If the tests fail or the problem persists, see Getting Help.

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Contents Page Accessing System Features During Startup Keystrokes for Accessing System FeaturesBack to Contents Other Information You May NeedFront-Panel Features and Indicators Indicator, Button, or Icon Description ConnectorBack-Panel Features and Indicators Hard-Drive Indicator CodesHard-Drive Indicator Patterns for RAID Condition Drive-Status Indicator PatternPower Indicator Codes NIC Indicator CodesConnecting External Devices Redundant Power Supply IndicatorsNIC Indicator Codes Indicator Indicator CodeLCD Status Messages LCD Status MessagesSee Troubleshooting System Cooling Problems Troubleshooting System Cooling ProblemsTroubleshooting the Microprocessors See Troubleshooting the MicroprocessorsSee Troubleshooting a Hard Drive Install memory. See Installing Memory ModulesSee Troubleshooting System Memory Daughter CardSolving Problems Described by LCD Status Messages System MessagesRemoving LCD Status Messages System MessagesTroubleshooting System Memory See Installing a RAC CardTroubleshooting Your System for any faulty components Troubleshooting a Hard Drive. See Using the System SetupUSB Device, or Troubleshooting a Hard Drive for See Troubleshooting a USB Device or Troubleshooting a HardCombination. See Installing a Processor See Troubleshooting the System BatteryDiagnostics Messages Alert MessagesBack to Contents Using Server Administrator Diagnostics System Diagnostics FeaturesWhen to Use the System Diagnostics Running the System DiagnosticsUsing the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options System Diagnostics Testing OptionsContacting Dell Contacting DellVisit support.dell.com Glossary Page Page System memory See RAM Back to Contents Installing System Components Recommended Tools Inside the SystemFront Bezel Opening and Closing the System Removing the Front BezelReplacing the Front Bezel Opening the SystemHard Drives Closing the SystemInstalling a Drive Blank Installing a Hot-Plug Hard DriveRemoving a Drive Blank Removing a Hot-Plug Hard DriveInstalling a Hard Drive Into a Drive Carrier Replacing a Hard-Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Power Supplies Removing a Power SupplyReplacing a Power Supply Removing the Power Supply BlankInstalling the Power Supply Blank Internal SD CardInstalling the SD Card System FansRemoving a System Fan Installing a SAS Controller Daughter Card SAS Controller Daughter CardReplacing a Cooling Fan Removing a SAS Controller Daughter Card 11. SAS Controller Daughter Card CablingRAID Battery Configuring the Boot DeviceInternal USB Memory Key Connector Installing a RAID BatteryInstalling the Optional Internal USB Memory Key Expansion CardsExpansion Card Installation Guidelines Installing an Expansion CardRemoving an Expansion Card Cooling Shrouds Removing the Memory Module Cooling ShroudsInstalling the Processor Cooling Shroud Installing the Memory Module Cooling ShroudsRemoving the Processor Cooling Shroud Fan Brackets Removing the Fan BracketsReplacing the Fan Bracket Expansion-Card Risers Removing Expansion-Card RiserReplacing Expansion-Card Riser Removing the Riser 2 Board From the Expansion-Card Bracket 18. Removing and Replacing Expansion-Card RiserRAC Card Replacing the Riser 2 Board on the Expansion-Card BracketRemoving the RAC Card Installing a RAC Card 20. Removing and Installing a RAC CardLOM Daughter Card Removing the LOM Daughter CardInstalling the Optical Drive Optical DriveReplacing the LOM Daughter Card Removing the Optical Drive from the System22. Removing and Installing the Optical Drive Tray Removing the Optical Drive From the Optical Drive TrayInstalling an Optical Drive Into the Optical Drive Tray General Memory Module Installation GuidelinesMemory Configurations System MemoryInstalling Memory Modules Memory Sparing ConfigurationsMemory Sparing Support 25. Installing and Removing a Memory Module Removing Memory ModulesIntegrated NIC TOE ProcessorsRemoving a Processor Installing a Processor 26. Installing and Removing the Heat SinkSystem Battery Replacing the System BatterySideplane Board Removing the Sideplane BoardInstalling the Sideplane Board SAS/SATA Backplane BoardRemoving the SAS/SATA Backplane Board Control Panel Assembly Installing the SAS/SATA Backplane BoardRemoving the Control Panel Assembly Installing the Control Panel AssemblySystem Board Removing the System BoardInstalling the System Board Replace the sideplane. See Installing the Sideplane BoardJumper Setting Description System Board JumpersSystem Board Connectors Connector DescriptionSAS/SATA Backplane Board Connectors Sideplane Board ConnectorsDisabling a Forgotten Password Expansion-Card Riser-Board Components and PCIe BusesOpen the system. See Opening and Closing the System Back to Contents Entering the System Setup Program System Setup OptionsResponding to Error Messages Using the System Setup ProgramSystem Setup Program Options Using the System Password and Using the Setup PasswordMemory Information Screen Memory Information ScreenCPU Information Screen Integrated Devices ScreenCPU Information Screen Serial Communication Screen System Security ScreenIntegrated Devices Screen Options Serial Communication Screen OptionsSystem and Setup Password Features EnabledDisabled Exit ScreenUsing the System Password Assigning a System PasswordUsing the Setup Password Deleting or Changing an Existing System PasswordBaseboard Management Controller Configuration Entering the BMC Setup ModuleBMC Setup Module Options See Disabling a Forgotten PasswordSafety First-For You and Your System Troubleshooting IRQ Assignment ConflictsStart-Up Routine Checking the EquipmentTroubleshooting External Connections Troubleshooting the Video SubsystemIRQ Assignment Defaults IRQ Line AssignmentTroubleshooting Basic I/O Functions Troubleshooting the KeyboardTroubleshooting the Mouse Troubleshooting a Serial I/O Device Troubleshooting a USB DeviceTroubleshooting a NIC Troubleshooting a Wet SystemClose the system. See Opening and Closing the System Troubleshooting a Damaged System Troubleshooting the System BatteryTroubleshooting Power Supplies Troubleshooting System Cooling ProblemsTroubleshooting System Memory Troubleshooting a FanTroubleshooting an SD Card or Internal USB Key Troubleshooting an Optical Drive Troubleshooting an External Tape DriveTroubleshooting a Hard Drive Remove the bezel. See Removing the Front BezelTroubleshooting a SAS Controller Daughter Card Troubleshooting Expansion Cards Troubleshooting the Microprocessors
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