Dell PP04X Program stops responding or crashes repeatedly, Solid blue screen appears

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NOTICE: You might lose data if you are unable to perform an operating system shutdown.

Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

A program stops responding or crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

End the program —

1.Press <Ctrl><Shift><Esc> simultaneously.

2.Click Task Manager.

3.Click Applications.

4.Click the program that is no longer responding.

5.Click End Task.

Check the software documentation — If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

Run the Program Compatibility Wizard — The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments.

1.Click Start® All Programs® Accessories® Program Compatibility Wizard® Next.

2.Follow the instructions on the screen.

A solid blue screen appears

Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Other software problems

Check the software documentation or contact the software manufacturer for troubleshooting information —

•Ensure that the program is compatible with the operating system installed on your computer.

•Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

•Ensure that the program is installed and configured properly.

•Verify that the device drivers do not conflict with the program.

•If necessary, uninstall and then reinstall the program.

Back up your files immediately

Use a virus-scanning program to check the hard drive, floppy disks, or CDs

Save and close any open files or programs and shut down your computer through the Start menu

Scan the computer for spyware — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your

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Contents Abbreviations and Acronyms Dell Precision Mobile Workstation M65 Users GuideAbout Your Computer Front ViewDevice status lights Keyboard status lights Left Side View Audio connectorsRight Side View Wireless switch positionsBack View Serial connector Video connectorBottom View Back to Contents Appendix Cleaning Your ComputerMacrovision Product Notice FCC Notice U.S. OnlyFCC Class B Battery Performance Using a BatteryChecking the Battery Charge Dell QuickSet Battery MeterPower Management Modes Conserving Battery PowerCharging the Battery Configuring Power Management SettingsHibernate Mode Click Start Shut Down Stand byStoring a Battery Replacing the BatteryInstalling a PC Card or ExpressCard Using CardsCard Types Card BlanksExpressCard Removing a Card or BlankBack to Contents Adjusting Brightness Using the DisplaySwitching the Video Image Setting Display Resolution and Refresh RateUsing the Ambient Light Sensor Click Settings in the Display Properties windowSwapping Primary and Secondary Displays Page Finding Information What Are You Looking For? Find It HereSupport.dell.com Premier.support.dell.com Select Drivers & Downloads and click GoClick Start Help and Support Back to Contents Glossary Docking device See APR Device driver See driverPage Page NIC See network adapter Page System tray See notification area Video resolution See resolutionBack to Contents Getting Help Online ServicesObtaining Assistance Ftp.dell.comAutoTech Service Problems With Your OrderAutomated Order-Status Service Support ServiceDiagnostics Checklist Before You CallContacting Dell Australia Sydney Aruba0011 Website support.euro.dell.comChile Santiago Cayman IslandsSupport website support.dell.com.cn China XiamenFrance Paris Montpellier Website support.euro.dell.com Home and Small BusinessCorporate Germany LangenJamaica Ireland CherrywoodWebsite support.jp.dell.com Japan KawasakiWebsite support.ap.dell.com Malaysia Penang MacaoMexico MontserratPuerto Rico Portugal Website support.euro.dell.comSt. Kitts and Nevis St. LuciaWebsite support.ap.dell.com Taiwan Switzerland GenevaWebsite support.ap.dell.com Thailand Trinidad/TobagoA. Austin, Texas Business Virgin IslandsVenezuela Using the Keyboard Numeric KeypadKey Combinations Microsoft Windows Logo Key Functions Touch PadCustomizing the Touch Pad and Track Stick Mouse Properties windowChanging the Track Stick Cap Adjusting the Volume Using MultimediaVolume Control Window Volume Control ButtonsClick Start Control Panel Display Adjusting the PicturePhysically Connecting to a Network or Broadband Modem Using NetworksWireless Local Area Network Wlan Network Setup WizardChecking Your Wireless Network Card Setting Up a New WlanWhat You Need to Establish a Wlan Connection Connecting to a Wireless Local Area Network Determining the Wireless Network Device ManagerUnder Pick a Help topic, click Dell User and System Guides Mobile Broadband or Wireless Wide Area Network Wwan Connecting to a Mobile Broadband NetworkChecking Your Mobile Broadband Network Card Location Profile Settings General Mobility Settings Dell Wi-Fi Catcher Network LocatorInternet Connection Firewall Enabling/Disabling the Dell Mobile Broadband Network CardBack to Contents Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your ComputerHard Drive Media Bay Returning a Hard Drive to DellRemoving the Device Security Screw Hinge Cover Removing and Installing Media Bay DevicesMemory KeyboardPage Page Wireless Cards Wireless Local Area Network Wlan CardsSubscriber Identity Module SIM Card Mobile Broadband Cards Internal Card With Bluetooth Wireless Technology Coin-Cell Battery Back to Contents Dell QuickSet Securing Your Computer Installing a Smart CardSecurity Cable Lock Smart CardsUsing a Primary/System Password PasswordsUsing an Administrator Password FeaturesUsing a Hard Drive Password Enabling the TPM FeatureTrusted Platform Module TPM Security Management Software Computer Tracking SoftwareIf Your Computer Is Lost or Stolen Viewing the System Setup Screens System Setup ProgramSystem Setup Screens Commonly Used SettingsChanging COM Ports Performing a One-Time BootEnabling the Infrared Sensor Locate Fast IR under Onboard DevicesPage What Is a Driver? Reinstalling SoftwareReinstalling Drivers and Utilities DriversUsing the Drivers and Utilities CD Manually Reinstalling DriversResolving Software and Hardware Incompatibilities Creating a Restore Point Using Microsoft Windows XP System RestoreUndoing the Last System Restore Restoring Your Operating SystemEnabling System Restore Using the Operating System CDReinstalling Windows XP Before You BeginSpecifications Graphics CommunicationsAudio DisplayKeyboard BatteryTouch Pad Track StickAC Adapter PhysicalEnvironmental Identifying Your Computer Traveling With Your ComputerPacking the Computer Travel TipsBack to Contents Dell Technical Update Service TroubleshootingDell Diagnostics When to Use the Dell DiagnosticsOption Function Dell Diagnostics Main MenuAccessing the Dell Support Utility Drive ProblemsDell Support Utility Clicking the Dell Support IconHard drive problems CD and DVD drive problemsProblems writing to a CD/DVD-RW drive If you hear an unfamiliar scraping or grinding soundError Messages Mail, Modem, and Internet ProblemsRun Check Disk Click Start My ComputerPage Click Start Control Panel Add or Remove Programs Keyboard Problems Ieee 1394 Device ProblemsEnsure that the Ieee 1394 device is recognized by Windows Click Start Control Panel Printers and Other HardwareExternal Keyboard problems Lockups and Software ProblemsUnexpected characters Computer does not start upProgram stops responding or crashes repeatedly Other software problemsSolid blue screen appears End the programNetwork Problems Memory ProblemsGeneral Mobile Broadband NetworkPower Problems PC Card or ExpressCard ProblemsEnsuring Sufficient Power for Your Computer Printer ProblemsDocking Power Considerations AC Power Loss While the Computer Is DockedSound and Speaker Problems Scanner ProblemsNo sound from integrated speakers No sound from external speakersNo sound from headphones Touch Pad or Mouse ProblemsCheck the touch pad settings Click Start Control Panel Printers and Other Hardware MouseAdjust the power properties Search for the keyword Video and Display ProblemsAdjust the Windows display settings If the display is blankConnect an external monitor If only part of the display is readable
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PP04X specifications

The Dell PP04X, commonly known as the Dell Latitude E6420, is a versatile and robust laptop that is designed for business professionals and power users alike. It combines performance, durability, and a wide array of connectivity options, making it a popular choice in the corporate world.

One of the standout features of the PP04X is its solid build quality. The laptop is constructed with a premium aluminum chassis paired with a magnesium alloy frame, ensuring it can withstand the rigors of daily use. The spill-resistant keyboard provides an added layer of protection against accidental spills, making this device a reliable option for users on the go.

The Dell PP04X is powered by Intel's second-generation Core processors, providing excellent performance for multitasking and demanding applications. With options ranging from Core i3 to Core i7, users can select the level of power they need for their specific tasks. The laptop supports up to 8GB of DDR3 RAM, which contributes to its ability to handle multiple applications simultaneously without compromising speed.

In terms of storage, the Latitude E6420 offers various configurations, including traditional hard drives (HDD) and solid-state drives (SSD), allowing users to balance performance and storage capacity based on their requirements. The inclusion of SSD options results in faster boot times and quicker file access, greatly enhancing overall productivity.

The display of the Dell PP04X is another highlight. It features a 14-inch HD screen with anti-glare technology, making it suitable for use in various lighting conditions, whether in a brightly lit office or while traveling. The high-resolution screen ensures crisp visuals, ideal for presentations and detailed graphic work.

Connectivity options on the Latitude E6420 are plentiful, featuring multiple USB ports, an HDMI output, and an ExpressCard slot for expandability. Additionally, users can opt for built-in mobile broadband capabilities to stay connected on the move.

Dell also places a strong emphasis on security in the PP04X. The laptop includes features such as a fingerprint reader, smart card reader, and optional TPM (Trusted Platform Module) for enhanced security, ensuring that sensitive information remains protected.

Overall, the Dell PP04X Latitude E6420 is an excellent choice for business users who require a durable and powerful laptop. With its blend of performance, security features, and connectivity options, it is well-suited to meet the demands of a fast-paced work environment. Whether for office use or travel, the PP04X provides a reliable and efficient computing experience.
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