Datamax PE manual Black boxes in display, Skips Labels every other

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No display (the Power LED is on):

The display contrast may be set too low. Using a small screwdriver use the access opening on the front panel and increase the setting.

The printer may have a bad connection to the display or the display may be faulty; call for service.

Black boxes in display:

The printer has failed to initialize. Power the printer ‘Off’. Hold down the Pause, Feed and Stop/Cancel buttons while powering the printer ‘On’.

Defective display/main PCB; call for service.

Skips Labels (every other):

The label is formatted too close to the top edge of the label. Try reformatting, allowing a larger margin near the label’s edge.

No Print (paper advances but without printing an image):

If an image appears on the used ribbon but not on the label, the incorrect ribbon type (emulsion out) is being used. Consult Appendix F for additional information or contact a Media Representative.

The media and ribbon combination may be incorrect. Consult Appendix F for additional information or contact a Media Representative.

The heat setting may be too low. Make an adjustment through your software program or through the Advanced Setup Menu.

PE Series Operator’s Manual

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Contents PE Series Operator’s Manual Page 88-2082-01 Rev. C1 Page Agency Compliance and Approvals Important Safety Instructions Contents Using Your Printer Appendix D Appendix aAppendix B Appendix CPage Printer Overview IntroductionRight-Hand Model About This Printer Standard FeaturesOptional Features PE Series Operator’s Manual Getting Started Before Using This PrinterInspecting the Printer Right-Hand Model, External Front View General OverviewRight-hand Model, Interior Front View Connecting the Printer Setting Up the PrinterHead-Lift Lever Loading MediaMedia Loading Media Loading detail Ribbon Loading Path Loading Ribbon Thermal TransferJ-Hook Removal of a Partially Used Roll of Ribbon Ribbon RemovalRemoval of a Completely Used Ribbon Flash Cartridge Connector Location Installing a Flash Cartridge10 Inserting the Memory Cartridge Printing a Configuration Label 11 Configuration Label PE Series Operator’s Manual Configuration Label Explanation 12 Test Pattern Label Test Pattern LabelPin # Function Direction Applicator ConnectionApplicator Port Pin Assignments Pin function explanation Pin 4 Not Used13 End Print Signal Options Options Port DescriptionOptions Port Pin Assignments PE Series Operator’s Manual Using Your Printer Using the Printer’s Front PanelControl Buttons Lights Menu KeypadLCD Contrast Basic Functions Accessing the Menu TreeFactory preset Value range PE Output Signal Advanced SetupHeat Setting Backfeed CntrlRibbon Low Label Width Print SpeedSlew Speed Backfeed SpeedSecurity Check Factory SettingsModify Password Symbol SetOffset Bias *220 ProdigyPlus ModePause Mode Feedback ModeComm Setup *PORTA *9600 *8 *N *1 *BOTH Control Codes Test ModeSerial Loopback Test PrintFront Panel Test I/OCopy Module Installed OptionsPrint Directory Print FileInputs Sensor Name Possible Condition Sensor DefinitionsPE Series Operator’s Manual Media Sensor Adjustment Example of the Media Width Adjustment Media Width AdjustmentLabel Presentation Label Start of PrintSetting Start of Print and Peel Position Controlling Print Quality PE Series Operator’s Manual Exterior InteriorCleaning Schedule Printer Cleaning ScheduleArea Method Interval Cleaning the Printhead Cleaning the PrintheadCleaning the Platen Roller Printer fails to power up no lights Troubleshooting TipsSkips Labels every other Black boxes in displayPoor Print Quality No PrintMissing Data in the printed label Error Messages Alarm DescriptionLCD Display BQQMJDBUPS!CVTZ DPWFS!PQFO!GBVM U IFBE!VQ!GBVMU PVU!PG!TUPDL QSJOUIFBE!GMU SJCCPO!GBVMU SJC!TBWFS!GBVMU UPG!GBVMU Ascii Character Dump Label Character Dump ModePage Appendix a Ascii Control ChartPE Series Operator’s Manual Available Fonts and Barcodes Appendix BFont Matrix Sizes Charac. Per Inch Dot 203 Height Width Human-Readable FontsTable B-1 Human-Readable Font Sizes Table B-2 Valid Human-Readable Font Ascii CharactersPage Identifies the internal Triumvirate font Table B-3 Valid Bar Code Font Ascii Characters Barcode FontsPE Series Operator’s Manual Barcode O Barcode S Barcode T Barcode z Appendix C Cable ListingTable C-1 Serial Cable Requirements PE Series Operator’s Manual Applicator Port Test Box Appendix DPE Series Operator’s Manual Appendix E Error CodesPE Series Operator’s Manual Communications Printer SpecificationsAppendix F PrintingMedia ElectricalEnvironmental PhysicalFonts and Bar Codes Figure F-1 Print Engine Critical Dimensions Printer DimensionsTable F-1 Acceptable Media Specifications Media SpecificationsMedia and Ribbon Basics Table F-2 Media and Ribbon OverviewLabel Type Print Image Ribbon Type Speed Energy Durability Menu Tree Appendix GPE Series Operator’s Manual Thermal printhead Warranty InformationAppendix H PrinterGeneral Warranty Provisions Warranty Service ProceduresLimitation of Liability PE Series Operator’s Manual