Datamax PE manual Warranty Service Procedures, General Warranty Provisions

Page 98

Warranty Service Procedures

If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance prepaid, in the original shipping containers, to Datamax at: 4724 Parkway Commerce Blvd., Orlando, Florida 32808. An RMA (Return Material Authorization) number must be issued before the product can be returned. To open an RMA please call Datamax Customer Service Support Department at (407) 523-5550. Please include your RMA number on the outside of the box and on the shipping document. Include a contact name, action desired, a detailed description of the problem(s), and examples when possible with the defective unit. Datamax shall not be responsible for any loss or damages incurred in shipping. Any warranty work to be performed by Datamax shall be subject to Datamax’s confirmation that such product meets Datamax warranty. In the event of a defect covered by its warranty, Datamax will return the repaired or replaced product to the Purchaser at Datamax’s cost.

With respect to a defect in Hardware covered by the warranty, the warranty shall continue in effect until the end of the original warranty period, or for sixty (60) days after the repair or replacement, whichever is later.

General Warranty Provisions

Datamax makes no warranty as to the design, capability, capacity or suitability of any of its hardware, supplies, or software.

Software is licensed on an “as is” basis without warranty. Except and the extend expressly provided in this warranty and in lieu of all other warranties, there are no warranties, expressed or implied, including, but not limited to any warranties of merchantability or fitness for a particular purpose.

Purchaser shall be solely responsible for the selection, use, efficiency and suitability of Datamax’s products.

H-2	PE Series Operator’s Manual

Image 98

Contents PE Series Operator’s Manual Page 88-2082-01 Rev. C1 Page Agency Compliance and Approvals Important Safety Instructions Contents Using Your Printer Appendix C Appendix aAppendix B Appendix DPage Right-Hand Model Printer OverviewIntroduction Standard Features About This PrinterOptional Features PE Series Operator’s Manual Before Using This Printer Getting StartedInspecting the Printer General Overview Right-Hand Model, External Front ViewRight-hand Model, Interior Front View Setting Up the Printer Connecting the PrinterLoading Media Head-Lift LeverMedia Loading Media Loading detail Loading Ribbon Thermal Transfer Ribbon Loading PathJ-Hook Ribbon Removal Removal of a Partially Used Roll of RibbonRemoval of a Completely Used Ribbon Installing a Flash Cartridge Flash Cartridge Connector Location10 Inserting the Memory Cartridge Printing a Configuration Label 11 Configuration Label PE Series Operator’s Manual Configuration Label Explanation Test Pattern Label 12 Test Pattern LabelPin 4 Not Used Applicator ConnectionApplicator Port Pin Assignments Pin function explanation Pin # Function Direction13 End Print Signal Options Options Port Pin Assignments Options PortDescription PE Series Operator’s Manual Control Buttons Using Your PrinterUsing the Printer’s Front Panel LCD Contrast LightsMenu Keypad Accessing the Menu Tree Basic FunctionsFactory preset Value range Advanced Setup PE Output SignalRibbon Low Heat SettingBackfeed Cntrl Backfeed Speed Print SpeedSlew Speed Label WidthSymbol Set Factory SettingsModify Password Security CheckFeedback Mode ProdigyPlus ModePause Mode Offset Bias *220Test Mode Comm Setup *PORTA *9600 *8 *N *1 *BOTH Control CodesTest I/O Test PrintFront Panel Serial LoopbackPrint File Installed OptionsPrint Directory Copy ModuleSensor Definitions Inputs Sensor Name Possible ConditionPE Series Operator’s Manual Media Sensor Adjustment Media Width Adjustment Example of the Media Width AdjustmentLabel Start of Print Label PresentationSetting Start of Print and Peel Position Controlling Print Quality PE Series Operator’s Manual Interior ExteriorArea Method Interval Cleaning SchedulePrinter Cleaning Schedule Cleaning the Printhead Cleaning the PrintheadCleaning the Platen Roller Troubleshooting Tips Printer fails to power up no lightsBlack boxes in display Skips Labels every otherNo Print Poor Print QualityMissing Data in the printed label LCD Display Error MessagesAlarm Description BQQMJDBUPS!CVTZ DPWFS!PQFO!GBVM U IFBE!VQ!GBVMU PVU!PG!TUPDL QSJOUIFBE!GMU SJCCPO!GBVMU SJC!TBWFS!GBVMU UPG!GBVMU Character Dump Mode Ascii Character Dump LabelPage Ascii Control Chart Appendix aPE Series Operator’s Manual Appendix B Available Fonts and BarcodesTable B-2 Valid Human-Readable Font Ascii Characters Human-Readable FontsTable B-1 Human-Readable Font Sizes Font Matrix Sizes Charac. Per Inch Dot 203 Height WidthPage Identifies the internal Triumvirate font Barcode Fonts Table B-3 Valid Bar Code Font Ascii CharactersPE Series Operator’s Manual Barcode O Barcode S Barcode T Barcode z Table C-1 Serial Cable Requirements Appendix CCable Listing PE Series Operator’s Manual Appendix D Applicator Port Test BoxPE Series Operator’s Manual Error Codes Appendix EPE Series Operator’s Manual Printing Printer SpecificationsAppendix F CommunicationsPhysical ElectricalEnvironmental MediaFonts and Bar Codes Printer Dimensions Figure F-1 Print Engine Critical DimensionsMedia Specifications Table F-1 Acceptable Media SpecificationsLabel Type Print Image Ribbon Type Speed Energy Durability Media and Ribbon BasicsTable F-2 Media and Ribbon Overview Appendix G Menu TreePE Series Operator’s Manual Printer Warranty InformationAppendix H Thermal printheadWarranty Service Procedures General Warranty ProvisionsLimitation of Liability PE Series Operator’s Manual