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The system has detected a fault in ribbon motion.

The ribbon may be incorrectly installed or the wrong type for the printer (emulsion out), verify that the dull side (in most cases) is facing the label.

An incorrect media and ribbon combination may be resulting in an insufficient amount of friction between the media and ribbon. See Appendix F for additional information or contact a Media Representative.

The ribbon core may be too large. Ensure that the ribbon supply core fits snugly on the Ribbon Supply Hub.

The printer may be set to “Transfer” but is using direct thermal labels.

Defective or dirty ribbon sensor; call for service.

The ribbon saver operation failed.

Disable the option through the Menu. Reset the printer.

Call for service.

The Ribbon Saver Option is enabled but not installed.

Disable the option through the menu and/or your labeling program. Reset the printer.

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Contents PE Series Operator’s Manual Page 88-2082-01 Rev. C1 Page Agency Compliance and Approvals Important Safety Instructions Contents Using Your Printer Appendix B Appendix aAppendix C Appendix DPage Printer Overview IntroductionRight-Hand Model About This Printer Standard FeaturesOptional Features PE Series Operator’s Manual Getting Started Before Using This PrinterInspecting the Printer Right-Hand Model, External Front View General OverviewRight-hand Model, Interior Front View Connecting the Printer Setting Up the PrinterHead-Lift Lever Loading MediaMedia Loading Media Loading detail Ribbon Loading Path Loading Ribbon Thermal TransferJ-Hook Removal of a Partially Used Roll of Ribbon Ribbon RemovalRemoval of a Completely Used Ribbon Flash Cartridge Connector Location Installing a Flash Cartridge10 Inserting the Memory Cartridge Printing a Configuration Label 11 Configuration Label PE Series Operator’s Manual Configuration Label Explanation 12 Test Pattern Label Test Pattern LabelApplicator Port Pin Assignments Pin function explanation Applicator ConnectionPin 4 Not Used Pin # Function Direction13 End Print Signal Options Options Port DescriptionOptions Port Pin Assignments PE Series Operator’s Manual Using Your Printer Using the Printer’s Front PanelControl Buttons Lights Menu KeypadLCD Contrast Basic Functions Accessing the Menu TreeFactory preset Value range PE Output Signal Advanced SetupHeat Setting Backfeed CntrlRibbon Low Slew Speed Print SpeedBackfeed Speed Label WidthModify Password Factory SettingsSymbol Set Security CheckPause Mode ProdigyPlus ModeFeedback Mode Offset Bias *220Comm Setup *PORTA *9600 *8 *N *1 *BOTH Control Codes Test ModeFront Panel Test PrintTest I/O Serial LoopbackPrint Directory Installed OptionsPrint File Copy ModuleInputs Sensor Name Possible Condition Sensor DefinitionsPE Series Operator’s Manual Media Sensor Adjustment Example of the Media Width Adjustment Media Width AdjustmentLabel Presentation Label Start of PrintSetting Start of Print and Peel Position Controlling Print Quality PE Series Operator’s Manual Exterior InteriorCleaning Schedule Printer Cleaning ScheduleArea Method Interval Cleaning the Printhead Cleaning the PrintheadCleaning the Platen Roller Printer fails to power up no lights Troubleshooting TipsSkips Labels every other Black boxes in displayPoor Print Quality No PrintMissing Data in the printed label Error Messages Alarm DescriptionLCD Display BQQMJDBUPS!CVTZ DPWFS!PQFO!GBVM U IFBE!VQ!GBVMU PVU!PG!TUPDL QSJOUIFBE!GMU SJCCPO!GBVMU SJC!TBWFS!GBVMU UPG!GBVMU Ascii Character Dump Label Character Dump ModePage Appendix a Ascii Control ChartPE Series Operator’s Manual Available Fonts and Barcodes Appendix BTable B-1 Human-Readable Font Sizes Human-Readable FontsTable B-2 Valid Human-Readable Font Ascii Characters Font Matrix Sizes Charac. Per Inch Dot 203 Height WidthPage Identifies the internal Triumvirate font Table B-3 Valid Bar Code Font Ascii Characters Barcode FontsPE Series Operator’s Manual Barcode O Barcode S Barcode T Barcode z Appendix C Cable ListingTable C-1 Serial Cable Requirements PE Series Operator’s Manual Applicator Port Test Box Appendix DPE Series Operator’s Manual Appendix E Error CodesPE Series Operator’s Manual Appendix F Printer SpecificationsPrinting CommunicationsEnvironmental ElectricalPhysical MediaFonts and Bar Codes Figure F-1 Print Engine Critical Dimensions Printer DimensionsTable F-1 Acceptable Media Specifications Media SpecificationsMedia and Ribbon Basics Table F-2 Media and Ribbon OverviewLabel Type Print Image Ribbon Type Speed Energy Durability Menu Tree Appendix GPE Series Operator’s Manual Appendix H Warranty InformationPrinter Thermal printheadGeneral Warranty Provisions Warranty Service ProceduresLimitation of Liability PE Series Operator’s Manual