If you found the access point is working improperly or stop responding to you, don’t panic! Before you contact your dealer of purchase for help, please read this troubleshooting first. Some problems can be solved by yourself within very short time!
Scenario | Solution | |
Access point is not | a. Please check the connection of power cord | |
responding to me |
| and network cable of this access point. All |
when I want to access |
| cords and cables should be correctly and |
it by web browser |
| firmly inserted to the access point. |
| b. If all LEDs on this access point are out, | |
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| please check the status of A/C power |
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| adapter, and make sure it’s correctly |
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| powered. |
| c. You must use the same IP address section | |
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| which access point uses. |
| d. Are you using MAC or IP address filter? | |
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| Try to connect the access point by another |
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| computer and see if it works; if not, please |
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| perform a hard reset (pressing ‘reset’ |
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| button). |
| e. Set your computer to obtain an IP address | |
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| automatically (DHCP), and see if your |
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| computer can get an IP address. |
| f. | If you did a firmware upgrade and this |
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| happens, contact your dealer of purchase for |
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| help. |
| g. If all above solutions don’t work, contact | |
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| the dealer of purchase for help. |
Can’t get connected to | a. If encryption is enabled, please | |
wireless access point |
| WEP or WPA passphrase settings on your |
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| wireless client. |
| b. Try to move closer to wireless access point. | |
| c. Unplug the power plug of access point, and | |
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| plug it back again after 10 seconds. |
| d. If all LEDs on this access point are out, | |
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