Net2Phone Essential User Guide for Networking and Configuration of Calling Card Devices

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Max 410/420/430 User’s Guide – Chapter 3

NOTE:

•The Max 410/420/430 provides three fixed user (or manager) names. You can change any manager’s password, but managers cannot be created, deleted, or renamed.

•Manager names and passwords are case sensitive.

Obtaining the Max’s DHCP IP address via HyperTerminal

If your LAN uses static addresses, refer to Entering Static IP Addresses via HyperTerminal on page 21 in this Guide.

1.Establish a serial connection from your computer to the Max 410 (refer to Using the HyperTerminal Emulation Program on page 18 in this Guide.)

2.After logging in to the Max 410, type /config/ip at the command prompt.

The active directory changes to /config/ip and the prompt becomes n2p:/config/ip>.

3.Type S followed by the Enter key.

The Max 410’s IP address and netmask are listed on the screen. Write them down and keep them for future reference.

If your LAN uses DHCP, you are now ready to finish setting up the Max 410/420/430 using the Max Web Manager. Proceed to Chapter 4, Logging Into the Max Web Manager.

Connecting to a LAN with Static IP Addresses

This section explains how to connect your Web browser to the Max 410/420/430 if your LAN uses static IP

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Contents Page Page Page Max 410/420/430 User’s Guide Table of Contents Remote IVR Configuration Max-to-Max IVR Configuration Using the MAX WEB ManagerFor Max Help with your Max 410/420/430For Max 410 Page Overview Product FeaturesMax 410/420/430 User’s Guide Chapter New Features and Functionality Max 410/420/430 User’s Guide Chapter System and Service Requirements Package ContentsHardware Requirements About this GuideMax 410, 420, To a LAN Getting StartedLogging into Max Web ManagerSymbols Getting Started Physical Port Numbering Installing the Max 410/420/430Locating Your FXS and/or FXO Ports Max 410/420/430 User’s Guide Chapter Connecting the Max 410’s FXO Ports to a Connecting the Max to a PBXMax 420 Connections to a PBX Connecting the Max 420’s FXS Ports to aMax 430 Connections to a PBX Connecting the Max 430’s FXS/FXO Ports to a Telephone/PBXConnecting the Max 420/430’s FXS Ports to a Fax Machine Max 410/420/430 User’s Guide Chapter Dhcp LAN Max 410/420/430 User’s Guide Chapter Using the HyperTerminal Emulation Program Connecting to the Max 410 through a Serial CableEnter key Login prompt is displayedPassword prompt appears Obtaining the Max’s Dhcp IP address via HyperTerminal Connecting to a LAN with Static IP AddressesDisabling Dhcp from a telephone keypad Max 420/430 Entering Static IP Addresses from a Telephone KeypadTo enter an IP address Entering an IP Address from a Telephone Keypad Max 420/430Voice prompt responds, Please enter your IP address To enter a netmask addressNew netmask address is now in effect Re-enabling Dhcp from a Telephone Keypad Max 420/430Entering an IP Address Entering Static IP Addresses via HyperTerminal MaxTurning Dhcp On or Off from HyperTerminal Enter IP Address prompt appears Figure To enter the Max’s IP parameters from this menuHyperTerminal Window Enter IP Address Max 410/420/430 User’s Guide Chapter Logging into the Max Web Manager Click the enter Open the door area Network Password dialog box appearsNetwork Password Dialog Box Max 410/420/430 User’s Guide Chapter Using the Max Web To assign an address to a port Port ConfigurationNetwork and Voice Configuration Doorman Network Configuration TableClient Voice Configuration TableIP Configuration Table CDR function enable checkbox click to enable the CDR feature CDR Configuration TableConfiguring Firewalls MAX Firewall Port # Port Type Numbers Max 410/420/430 User’s Guide Chapter New settings should now be in effect Account ConfigurationCheck the Use account for all ports checkbox Single Account ManagementMake sure that Use account for all ports is not checked Multiple Account ManagementAnnounce Account Balance Routing Table ConfigurationLogin Button Adding an Entry to the Current Routing Table Logical Port Numbering2, 3, 4 Interface Type DescriptionRemote IVR Configuration Integrated Voice Response IVR ConfigurationRemote Access IVR Configuration Table This option combines the two functions described above Max 410/420/430 User’s Guide Chapter New York City Max-to-Max IVR ConfigurationMax-to-Max IVR Configuration Table Configuring Max-to-Max CallingMax 410/420/430 User’s Guide Chapter Receiving Max-to-Max Calls Max 410/420/430 User’s Guide Chapter Max-to-Max Call Flow Inbound Allow List ConfigurationTo add a number to the inbound allow list Disconnect Unauthorized Caller radio buttonTo add restricted digits to a class definition Class of Service ConfigurationRequest Account and PIN From Unauthorized Callers To delete restricted digits from a class definition Class ConfigurationsTo assign a class to a particular port Port Class ConfigurationLocal Dialing System Local Dialing SystemMax 410/420/430 User’s Guide Chapter System Name Change System Information CommandsOther Web Manager Functions Load Default ConfigUpgrading the System Software Show Log MessagesRestart System Download Latest Firmware Preparing for the UpgradeTo upgrade the Max firmware Performing the UpgradeHelp Help with your Max 410/420/430Placing Calls to Destinations within North America Pound KeyPlacing Calls to the Pstn Placing International Calls Max-to-Max CallingCalling a Max 420’s FXS Port from Another Max Calling a Max 410’s FXO Port from Another MaxOn the London remote Max unit On the New York City local Max unitMax 410/420/430 User’s Guide Chapter Installation Problems Appendix a TroubleshootingSymptom Possible Corrective Cause Action Network ProblemsUse the star key * in place of the periods When I attempt to make a call, I hear a fast busy signal Configuration ProblemsCalling Problems Faxing Problems Max 410/420/430 User’s Guide Appendix Appendix B Technical Support There are no user-serviceable parts inside the unitAppendix C System Specifications Temperature Storage temperature Input powerMain processor OperationLogical Appendix D Physical and Logical Port Number TableFor Max 410 Appendix E Approvals and ListingsFor Max FCC Declaration of ConformityParty responsible for product compliance Appendix F End User Warranty Max 410/420/430 User’s Guide Appendix Index Load Default ·Telephone keypad · 18, 22, 23, 25 Network Password ·Telephone ·