Net2Phone Max 420, Max 410, Max 430 manual Faxing Problems

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Max 410/420/430 User’s Guide – Appendix

Guide). Then check to see if 00 REL

DM_NOT_SPECIFIED is displayed. This would indicate that the doorman servers couldn’t be found. Make sure that the DNS server IP parameter values are correct so that the doorman can be reached.

When I attempt to call into my Max 410/420/430 from another unit via *72, I get a busy signal.

Make sure the account number you are calling from is valid and has a correct PIN.

Make sure the account you are calling from has sufficient funds.

Make sure you entered the correct number to be dialed.

Make sure you entered *72 before the number.

If the port you are calling is sharing an account number with other ports, make sure that only the port you dialed is set to Login in the Account Information table. See Configuring Accounts on page 35 in this Guide.

When I attempt to make a call from either an FXS or FXO port, I get immediately disconnected.

Use the ping command to determine that the Max’s connection to the LAN is functioning. The ping command is discussed in Entering an IP Address on page 26 in this Guide.

Make sure that an account number has been entered for the port from which you are calling, and that there are funds in the account. This topic is covered in Configuring Accounts on page 35 in this Guide.

Faxing Problems

When I attempt to fax, either the fax quality is poor or I’m not able to fax at all.

If the FAX Only field (on the Account Configuration page of the Web Manager) for one or more ports was set to Y (yes) before

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Contents Page Page Page Max 410/420/430 User’s Guide Table of Contents Remote IVR Configuration Max-to-Max IVR Configuration Using the MAX WEB ManagerFor Max 410 Help with your Max 410/420/430For Max Page Overview Product FeaturesMax 410/420/430 User’s Guide Chapter New Features and Functionality Max 410/420/430 User’s Guide Chapter System and Service Requirements Package ContentsHardware Requirements About this GuideMax 410, 420, To a LAN Getting StartedLogging into Max Web ManagerSymbols Getting Started Locating Your FXS and/or FXO Ports Installing the Max 410/420/430Physical Port Numbering Max 410/420/430 User’s Guide Chapter Connecting the Max 410’s FXO Ports to a Connecting the Max to a PBXMax 420 Connections to a PBX Connecting the Max 420’s FXS Ports to aMax 430 Connections to a PBX Connecting the Max 430’s FXS/FXO Ports to a Telephone/PBXConnecting the Max 420/430’s FXS Ports to a Fax Machine Max 410/420/430 User’s Guide Chapter Dhcp LAN Max 410/420/430 User’s Guide Chapter Using the HyperTerminal Emulation Program Connecting to the Max 410 through a Serial CablePassword prompt appears Login prompt is displayedEnter key Obtaining the Max’s Dhcp IP address via HyperTerminal Connecting to a LAN with Static IP AddressesDisabling Dhcp from a telephone keypad Max 420/430 Entering Static IP Addresses from a Telephone KeypadTo enter an IP address Entering an IP Address from a Telephone Keypad Max 420/430Voice prompt responds, Please enter your IP address To enter a netmask addressNew netmask address is now in effect Re-enabling Dhcp from a Telephone Keypad Max 420/430Turning Dhcp On or Off from HyperTerminal Entering Static IP Addresses via HyperTerminal MaxEntering an IP Address Enter IP Address prompt appears Figure To enter the Max’s IP parameters from this menuHyperTerminal Window Enter IP Address Max 410/420/430 User’s Guide Chapter Logging into the Max Web Manager Click the enter Open the door area Network Password dialog box appearsNetwork Password Dialog Box Max 410/420/430 User’s Guide Chapter Using the Max Web Network and Voice Configuration Port ConfigurationTo assign an address to a port Doorman Network Configuration TableIP Configuration Table Voice Configuration TableClient CDR function enable checkbox click to enable the CDR feature CDR Configuration TableConfiguring Firewalls MAX Firewall Port # Port Type Numbers Max 410/420/430 User’s Guide Chapter New settings should now be in effect Account ConfigurationCheck the Use account for all ports checkbox Single Account ManagementMake sure that Use account for all ports is not checked Multiple Account ManagementLogin Button Routing Table ConfigurationAnnounce Account Balance Adding an Entry to the Current Routing Table Logical Port Numbering2, 3, 4 Interface Type DescriptionRemote IVR Configuration Integrated Voice Response IVR ConfigurationRemote Access IVR Configuration Table This option combines the two functions described above Max 410/420/430 User’s Guide Chapter New York City Max-to-Max IVR ConfigurationMax-to-Max IVR Configuration Table Configuring Max-to-Max CallingMax 410/420/430 User’s Guide Chapter Receiving Max-to-Max Calls Max 410/420/430 User’s Guide Chapter Max-to-Max Call Flow Inbound Allow List ConfigurationTo add a number to the inbound allow list Disconnect Unauthorized Caller radio buttonRequest Account and PIN From Unauthorized Callers Class of Service ConfigurationTo add restricted digits to a class definition To delete restricted digits from a class definition Class ConfigurationsTo assign a class to a particular port Port Class ConfigurationLocal Dialing System Local Dialing SystemMax 410/420/430 User’s Guide Chapter System Name Change System Information CommandsOther Web Manager Functions Load Default ConfigRestart System Show Log MessagesUpgrading the System Software Download Latest Firmware Preparing for the UpgradeTo upgrade the Max firmware Performing the UpgradeHelp Help with your Max 410/420/430Placing Calls to the Pstn Pound KeyPlacing Calls to Destinations within North America Placing International Calls Max-to-Max CallingCalling a Max 420’s FXS Port from Another Max Calling a Max 410’s FXO Port from Another MaxOn the London remote Max unit On the New York City local Max unitMax 410/420/430 User’s Guide Chapter Installation Problems Appendix a TroubleshootingSymptom Possible Corrective Cause Action Network ProblemsUse the star key * in place of the periods Calling Problems Configuration ProblemsWhen I attempt to make a call, I hear a fast busy signal Faxing Problems Max 410/420/430 User’s Guide Appendix Appendix B Technical Support There are no user-serviceable parts inside the unitAppendix C System Specifications Temperature Storage temperature Input powerMain processor OperationLogical Appendix D Physical and Logical Port Number TableFor Max 410 Appendix E Approvals and ListingsFor Max FCC Declaration of ConformityParty responsible for product compliance Appendix F End User Warranty Max 410/420/430 User’s Guide Appendix Index Load Default ·Telephone · Network Password ·Telephone keypad · 18, 22, 23, 25