Net2Phone Max 420, Max 410 Integrated Voice Response IVR Configuration, Remote IVR Configuration

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Max 410/420/430 User’s Guide – Chapter 5

NOTE: The two VoIP entries in the Current Routing Table cannot be deleted, as they are necessary for correct operation of the Max 410/420/430 system.

After the desired changes have been entered, click the Save button to save them. The unit must then be rebooted as described in Restart System on page 53 to activate the new settings.

Integrated Voice Response (IVR) Configuration

This section describes the remote IVR and Max-to-Max IVR configuration methods.

Remote IVR Configuration

The remote access IVR and Max-to-Max IVR supports multiple passwords. You can enter up to ten (10) different passwords, up to five digits each. When entering multiple passwords, separate each password with a comma (,).

Remote access IVR is supported for FXS/FXO ports, and Max-to-Max IVR is supported for FXO ports. For FXS IVR, user must add the IVR access number to the routing table for IVR access. The IVR access number can be generated by adding an entry in the routing table with the IVR interface type.

REMINDER: A separate port with its own telephone line connection to the PBX or to an analog telephone is required for each concurrent telephone call desired. For example if capability for 3 concurrent calls is desired then the Max must have at least 3 ports each connected to the PBX or to an analog telephone.

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Contents Page Page Page Max 410/420/430 User’s Guide Table of Contents Remote IVR Configuration Max-to-Max IVR Configuration Using the MAX WEB ManagerFor Max 410 Help with your Max 410/420/430For Max Page Overview Product FeaturesMax 410/420/430 User’s Guide Chapter New Features and Functionality Max 410/420/430 User’s Guide Chapter System and Service Requirements Package ContentsHardware Requirements About this GuideMax Web Manager Getting StartedMax 410, 420, To a LAN Logging intoSymbols Getting Started Locating Your FXS and/or FXO Ports Installing the Max 410/420/430Physical Port Numbering Max 410/420/430 User’s Guide Chapter Connecting the Max 410’s FXO Ports to a Connecting the Max to a PBXMax 420 Connections to a PBX Connecting the Max 420’s FXS Ports to aMax 430 Connections to a PBX Connecting the Max 430’s FXS/FXO Ports to a Telephone/PBXConnecting the Max 420/430’s FXS Ports to a Fax Machine Max 410/420/430 User’s Guide Chapter Dhcp LAN Max 410/420/430 User’s Guide Chapter Using the HyperTerminal Emulation Program Connecting to the Max 410 through a Serial CablePassword prompt appears Login prompt is displayedEnter key Obtaining the Max’s Dhcp IP address via HyperTerminal Connecting to a LAN with Static IP AddressesDisabling Dhcp from a telephone keypad Max 420/430 Entering Static IP Addresses from a Telephone KeypadTo enter a netmask address Entering an IP Address from a Telephone Keypad Max 420/430To enter an IP address Voice prompt responds, Please enter your IP addressNew netmask address is now in effect Re-enabling Dhcp from a Telephone Keypad Max 420/430Turning Dhcp On or Off from HyperTerminal Entering Static IP Addresses via HyperTerminal MaxEntering an IP Address Enter IP Address prompt appears Figure To enter the Max’s IP parameters from this menuHyperTerminal Window Enter IP Address Max 410/420/430 User’s Guide Chapter Logging into the Max Web Manager Click the enter Open the door area Network Password dialog box appearsNetwork Password Dialog Box Max 410/420/430 User’s Guide Chapter Using the Max Web Network and Voice Configuration Port ConfigurationTo assign an address to a port Doorman Network Configuration TableIP Configuration Table Voice Configuration TableClient CDR function enable checkbox click to enable the CDR feature CDR Configuration TableConfiguring Firewalls MAX Firewall Port # Port Type Numbers Max 410/420/430 User’s Guide Chapter New settings should now be in effect Account ConfigurationCheck the Use account for all ports checkbox Single Account ManagementMake sure that Use account for all ports is not checked Multiple Account Management Login Button Routing Table Configuration Announce Account Balance Adding an Entry to the Current Routing Table Logical Port Numbering2, 3, 4 Interface Type DescriptionRemote IVR Configuration Integrated Voice Response IVR ConfigurationRemote Access IVR Configuration Table This option combines the two functions described above Max 410/420/430 User’s Guide Chapter New York City Max-to-Max IVR ConfigurationMax-to-Max IVR Configuration Table Configuring Max-to-Max CallingMax 410/420/430 User’s Guide Chapter Receiving Max-to-Max Calls Max 410/420/430 User’s Guide Chapter Max-to-Max Call Flow Inbound Allow List ConfigurationTo add a number to the inbound allow list Disconnect Unauthorized Caller radio buttonRequest Account and PIN From Unauthorized Callers Class of Service ConfigurationTo add restricted digits to a class definition To delete restricted digits from a class definition Class ConfigurationsTo assign a class to a particular port Port Class ConfigurationLocal Dialing System Local Dialing SystemMax 410/420/430 User’s Guide Chapter System Name Change System Information CommandsOther Web Manager Functions Load Default ConfigRestart System Show Log MessagesUpgrading the System Software Download Latest Firmware Preparing for the UpgradeTo upgrade the Max firmware Performing the UpgradeHelp Help with your Max 410/420/430Placing Calls to the Pstn Pound KeyPlacing Calls to Destinations within North America Calling a Max 410’s FXO Port from Another Max Max-to-Max CallingPlacing International Calls Calling a Max 420’s FXS Port from Another MaxOn the London remote Max unit On the New York City local Max unitMax 410/420/430 User’s Guide Chapter Installation Problems Appendix a TroubleshootingSymptom Possible Corrective Cause Action Network ProblemsUse the star key * in place of the periods Calling Problems Configuration ProblemsWhen I attempt to make a call, I hear a fast busy signal Faxing Problems Max 410/420/430 User’s Guide Appendix Appendix B Technical Support There are no user-serviceable parts inside the unitAppendix C System Specifications Operation Input powerTemperature Storage temperature Main processorLogical Appendix D Physical and Logical Port Number TableFCC Declaration of Conformity Appendix E Approvals and ListingsFor Max 410 For MaxParty responsible for product compliance Appendix F End User Warranty Max 410/420/430 User’s Guide Appendix Index Load Default ·Telephone · Network Password ·Telephone keypad · 18, 22, 23, 25