Net2Phone Max 420, Max 410, Max 430 Network Problems, Symptom Possible Corrective Cause Action

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Max 410/420/430 User’s Guide – Appendix

	SYMPTOM			POSSIBLE			CORRECTIVE
				CAUSE			ACTION
				CAUSE			ACTION

	Unit shuts off			Overheating			Check ventilation
	after operating
	after operating			Faulty N2P			Contact Technical
	for some time			Faulty N2P			Contact Technical
				Max			Service Center or
			410/420/430				your reseller

	Console			Console fault			Reset/replace
	screen display						console
	freezes			Software error			Repeat power-up
							procedure
				Faulty N2P			Contact Technical
				Max			Service Center or
			410/420/430				your reseller

Network Problems

When I attempt to connect to my Max 410/420/430 through a serial cable connection, I do not see any text, or the text that appears is distorted.

Make sure the connection settings are as follows:

	Baud rate		19200
	Parity		None
	Character size		8
	Stop Bit		1
	Flow Control		None

Make sure the serial cable is connected and fastened to both the Max 410/420/430 and your computer.

My network supports DHCP, but my Max 410/420/430 cannot obtain correct network settings.

Make sure DHCP is enabled.

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Contents Page Page Page Max 410/420/430 User’s Guide Table of Contents Using the MAX WEB Manager Remote IVR Configuration Max-to-Max IVR ConfigurationFor Max 410 Help with your Max 410/420/430For Max Page Product Features OverviewMax 410/420/430 User’s Guide Chapter New Features and Functionality Max 410/420/430 User’s Guide Chapter Package Contents System and Service RequirementsAbout this Guide Hardware RequirementsLogging into Getting StartedMax 410, 420, To a LAN Max Web ManagerSymbols Getting Started Locating Your FXS and/or FXO Ports Installing the Max 410/420/430Physical Port Numbering Max 410/420/430 User’s Guide Chapter Connecting the Max to a PBX Connecting the Max 410’s FXO Ports to aConnecting the Max 420’s FXS Ports to a Max 420 Connections to a PBXConnecting the Max 430’s FXS/FXO Ports to a Telephone/PBX Max 430 Connections to a PBXConnecting the Max 420/430’s FXS Ports to a Fax Machine Max 410/420/430 User’s Guide Chapter Dhcp LAN Max 410/420/430 User’s Guide Chapter Connecting to the Max 410 through a Serial Cable Using the HyperTerminal Emulation ProgramPassword prompt appears Login prompt is displayedEnter key Connecting to a LAN with Static IP Addresses Obtaining the Max’s Dhcp IP address via HyperTerminalEntering Static IP Addresses from a Telephone Keypad Disabling Dhcp from a telephone keypad Max 420/430Voice prompt responds, Please enter your IP address Entering an IP Address from a Telephone Keypad Max 420/430To enter an IP address To enter a netmask addressRe-enabling Dhcp from a Telephone Keypad Max 420/430 New netmask address is now in effectTurning Dhcp On or Off from HyperTerminal Entering Static IP Addresses via HyperTerminal MaxEntering an IP Address To enter the Max’s IP parameters from this menu Enter IP Address prompt appears FigureHyperTerminal Window Enter IP Address Max 410/420/430 User’s Guide Chapter Logging into the Max Web Manager Network Password dialog box appears Click the enter Open the door areaNetwork Password Dialog Box Max 410/420/430 User’s Guide Chapter Using the Max Web Network and Voice Configuration Port ConfigurationTo assign an address to a port Network Configuration Table DoormanIP Configuration Table Voice Configuration TableClient CDR Configuration Table CDR function enable checkbox click to enable the CDR featureConfiguring Firewalls MAX Firewall Port # Port Type Numbers Max 410/420/430 User’s Guide Chapter Account Configuration New settings should now be in effectSingle Account Management Check the Use account for all ports checkboxMultiple Account Management Make sure that Use account for all ports is not checkedLogin Button Routing Table ConfigurationAnnounce Account Balance Logical Port Numbering Adding an Entry to the Current Routing TableInterface Type Description 2, 3, 4Integrated Voice Response IVR Configuration Remote IVR ConfigurationRemote Access IVR Configuration Table This option combines the two functions described above Max 410/420/430 User’s Guide Chapter Max-to-Max IVR Configuration New York CityConfiguring Max-to-Max Calling Max-to-Max IVR Configuration TableMax 410/420/430 User’s Guide Chapter Receiving Max-to-Max Calls Max 410/420/430 User’s Guide Chapter Inbound Allow List Configuration Max-to-Max Call FlowDisconnect Unauthorized Caller radio button To add a number to the inbound allow listRequest Account and PIN From Unauthorized Callers Class of Service ConfigurationTo add restricted digits to a class definition Class Configurations To delete restricted digits from a class definitionPort Class Configuration To assign a class to a particular portLocal Dialing System Local Dialing SystemMax 410/420/430 User’s Guide Chapter System Information Commands System Name ChangeLoad Default Config Other Web Manager FunctionsRestart System Show Log MessagesUpgrading the System Software Preparing for the Upgrade Download Latest FirmwarePerforming the Upgrade To upgrade the Max firmwareHelp with your Max 410/420/430 HelpPlacing Calls to the Pstn Pound KeyPlacing Calls to Destinations within North America Calling a Max 420’s FXS Port from Another Max Max-to-Max CallingPlacing International Calls Calling a Max 410’s FXO Port from Another MaxOn the New York City local Max unit On the London remote Max unitMax 410/420/430 User’s Guide Chapter Appendix a Troubleshooting Installation ProblemsNetwork Problems Symptom Possible Corrective Cause ActionUse the star key * in place of the periods Calling Problems Configuration ProblemsWhen I attempt to make a call, I hear a fast busy signal Faxing Problems Max 410/420/430 User’s Guide Appendix There are no user-serviceable parts inside the unit Appendix B Technical SupportAppendix C System Specifications Main processor Input powerTemperature Storage temperature OperationAppendix D Physical and Logical Port Number Table LogicalFor Max Appendix E Approvals and ListingsFor Max 410 FCC Declaration of ConformityParty responsible for product compliance Appendix F End User Warranty Max 410/420/430 User’s Guide Appendix Load Default · IndexTelephone · Network Password ·Telephone keypad · 18, 22, 23, 25