Net2Phone Max 420, Max 430 manual Max 410/420/430 User’s Guide Chapter

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Max 410/420/430 User’s Guide – Chapter 5

NOTE: The TCP start port and UDP start port parameters in the Network Configuration table must match the open firewall ports. If there are multiple Max gateways behind a firewall, this process must be repeated with different UDPPORT & TCPPORTs for each unit.

NOTE: If you have more than one Max behind the same firewall you must repeat the process for each unit opening a different UDPPORT and TCPPORT for each.

In Max-to-Max calling (when you call a Max unit from another Max), if either Max is connected to a LAN that employs a firewall, you will need to configure settings on both the Max and the firewall before Max-to-Max calls can be placed. This section will explain how to make the necessary adjustments.

1.On the Firewall:

a.Open UDP Port 6801.

b.Open an additional UDP Port in the range of 21000-65535.

c.Open a TCP Port in the range of 4000 – 4015 for 8 ports and 4000 – 4031 for 16 ports. This must not be the same number port you opened in the previous step. (The maximum number in the range is determined by the following formula: Maximum = 4000 + (number of ports * 2) – 1.)

2.Access the Network Configuration Table on Max’s Network and Voice Configuration page.

After opening the appropriate UDPPORT and TCPPORT on the firewall (or having your Broadband Service Provider open a port on the

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Contents Page Page Page Max 410/420/430 User’s Guide Table of Contents Using the MAX WEB Manager Remote IVR Configuration Max-to-Max IVR ConfigurationHelp with your Max 410/420/430 For Max 410For Max Page Product Features OverviewMax 410/420/430 User’s Guide Chapter New Features and Functionality Max 410/420/430 User’s Guide Chapter Package Contents System and Service RequirementsAbout this Guide Hardware RequirementsGetting Started Max 410, 420, To a LANLogging into Max Web ManagerSymbols Getting Started Installing the Max 410/420/430 Locating Your FXS and/or FXO PortsPhysical Port Numbering Max 410/420/430 User’s Guide Chapter Connecting the Max to a PBX Connecting the Max 410’s FXO Ports to aConnecting the Max 420’s FXS Ports to a Max 420 Connections to a PBXConnecting the Max 430’s FXS/FXO Ports to a Telephone/PBX Max 430 Connections to a PBXConnecting the Max 420/430’s FXS Ports to a Fax Machine Max 410/420/430 User’s Guide Chapter Dhcp LAN Max 410/420/430 User’s Guide Chapter Connecting to the Max 410 through a Serial Cable Using the HyperTerminal Emulation ProgramLogin prompt is displayed Password prompt appearsEnter key Connecting to a LAN with Static IP Addresses Obtaining the Max’s Dhcp IP address via HyperTerminalEntering Static IP Addresses from a Telephone Keypad Disabling Dhcp from a telephone keypad Max 420/430Entering an IP Address from a Telephone Keypad Max 420/430 To enter an IP addressVoice prompt responds, Please enter your IP address To enter a netmask addressRe-enabling Dhcp from a Telephone Keypad Max 420/430 New netmask address is now in effectEntering Static IP Addresses via HyperTerminal Max Turning Dhcp On or Off from HyperTerminalEntering an IP Address To enter the Max’s IP parameters from this menu Enter IP Address prompt appears FigureHyperTerminal Window Enter IP Address Max 410/420/430 User’s Guide Chapter Logging into the Max Web Manager Network Password dialog box appears Click the enter Open the door areaNetwork Password Dialog Box Max 410/420/430 User’s Guide Chapter Using the Max Web Port Configuration Network and Voice ConfigurationTo assign an address to a port Network Configuration Table DoormanVoice Configuration Table IP Configuration TableClient CDR Configuration Table CDR function enable checkbox click to enable the CDR featureConfiguring Firewalls MAX Firewall Port # Port Type Numbers Max 410/420/430 User’s Guide Chapter Account Configuration New settings should now be in effectSingle Account Management Check the Use account for all ports checkboxMultiple Account Management Make sure that Use account for all ports is not checkedRouting Table Configuration Login ButtonAnnounce Account Balance Logical Port Numbering Adding an Entry to the Current Routing TableInterface Type Description 2, 3, 4Integrated Voice Response IVR Configuration Remote IVR ConfigurationRemote Access IVR Configuration Table This option combines the two functions described above Max 410/420/430 User’s Guide Chapter Max-to-Max IVR Configuration New York CityConfiguring Max-to-Max Calling Max-to-Max IVR Configuration TableMax 410/420/430 User’s Guide Chapter Receiving Max-to-Max Calls Max 410/420/430 User’s Guide Chapter Inbound Allow List Configuration Max-to-Max Call FlowDisconnect Unauthorized Caller radio button To add a number to the inbound allow listClass of Service Configuration Request Account and PIN From Unauthorized CallersTo add restricted digits to a class definition Class Configurations To delete restricted digits from a class definitionPort Class Configuration To assign a class to a particular portLocal Dialing System Local Dialing SystemMax 410/420/430 User’s Guide Chapter System Information Commands System Name ChangeLoad Default Config Other Web Manager FunctionsShow Log Messages Restart SystemUpgrading the System Software Preparing for the Upgrade Download Latest FirmwarePerforming the Upgrade To upgrade the Max firmwareHelp with your Max 410/420/430 HelpPound Key Placing Calls to the PstnPlacing Calls to Destinations within North America Max-to-Max Calling Placing International CallsCalling a Max 420’s FXS Port from Another Max Calling a Max 410’s FXO Port from Another MaxOn the New York City local Max unit On the London remote Max unitMax 410/420/430 User’s Guide Chapter Appendix a Troubleshooting Installation ProblemsNetwork Problems Symptom Possible Corrective Cause ActionUse the star key * in place of the periods Configuration Problems Calling ProblemsWhen I attempt to make a call, I hear a fast busy signal Faxing Problems Max 410/420/430 User’s Guide Appendix There are no user-serviceable parts inside the unit Appendix B Technical SupportAppendix C System Specifications Input power Temperature Storage temperatureMain processor OperationAppendix D Physical and Logical Port Number Table LogicalAppendix E Approvals and Listings For Max 410For Max FCC Declaration of ConformityParty responsible for product compliance Appendix F End User Warranty Max 410/420/430 User’s Guide Appendix Load Default · IndexNetwork Password · Telephone ·Telephone keypad · 18, 22, 23, 25