Avaya 7 manual Using VuStats, Configuration, Adjusting intervals for monitoring VuStats on page

Chapter 6: Using VuStats

The VuStats feature is used to pass contact center information from the Avaya communication server to a display on a station or extension. Supervisors and agents use this feature to monitor contact center activity and statistics.

The VuStats window of Avaya IP Agent displays any VuStats buttons that have been assigned to the extension by the communication server administrator.

Using Avaya IP Agent, you will be able to specify how long the program monitors each transmission of VuStats information before it moves to the next one.

This section includes the following topics:

●Configuring an extension for VuStats through the Avaya communication server on page 57

●Viewing a single set of VuStats information in Avaya IP Agent on page 58

●Adjusting intervals for monitoring VuStats on page 59

Configuring an extension for VuStats through the Avaya communication server

For an Avaya IP Agent extension to display VuStats information, the following configurations on the Avaya communication server must be done:

●The extension must be assigned as a telephone type that has a display. Avaya recommends the 8434D or 606A1 telephone types for the Telecommuter configuration.

●The extension must have one or more buttons assigned with the vu-displayfeature. Different streams of VuStats information are available by specifying the format and ID parameters of the vu-displayfeature.

●For different views and formats, multiple VuStats configurations can be assigned to the buttons for this extension.

Configuration

For information on configuring extensions for the VuStats feature through your Avaya communication server, see the "VuStats" section of Avaya Call Center ACD Guide.

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