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Main window and menus
Agent Information Panel
Avaya IP Agent displays the Agent Information Panel when agent status information is available and no calls are currently active. If you are logged in as an agent, the status information also includes the current agent work mode.
Phone Display Panel
The Phone Display Panel is a
System Tray icon
The Avaya IP Agent System Tray icon is an easy way to access commonly used features and to change your agent work mode.
To display the System Tray icon menu,
If you are not logged in as an agent, the work mode entries in this menu will not be displayed.
Placing calls through the System Tray icon
If you highlight a telephone number,
Allow for calling telephone numbers with letters, such as
Avaya IP Agent Installation and User Guide for Citrix | June 2007 121 |