Avaya 7 manual System Tray icon, Agent Information Panel, Phone Display Panel

Main window and menus

Agent Information Panel

Avaya IP Agent displays the Agent Information Panel when agent status information is available and no calls are currently active. If you are logged in as an agent, the status information also includes the current agent work mode.

Phone Display Panel

The Phone Display Panel is a 40-character display that is located above the Status Bar. This display area is updated automatically with call-related and non-call-related information from the Avaya communication server, such as call-prompting digits, VuStats data, and the local date and time display from the ACD. Only those telephone types that are capable of displaying 80 characters are compatible with this feature. See Compatible telephone types for Avaya IP Agent on page 14 for compatible telephone types.

System Tray icon

The Avaya IP Agent System Tray icon is an easy way to access commonly used features and to change your agent work mode.

To display the System Tray icon menu, right-click the icon.

If you are not logged in as an agent, the work mode entries in this menu will not be displayed.

Placing calls through the System Tray icon

If you highlight a telephone number, right-click the selection, and select Copy, that number is saved to the Windows clipboard. Then, if you right-click the Avaya IP Agent System Tray icon, the top item of the resulting pop-up menu will display the telephone number that you copied to the clipboard.

Allow for calling telephone numbers with letters, such as 1-800-GO-AVAYA.

Avaya IP Agent Installation and User Guide for Citrix June 2007 121