Handling outgoing calls

Steps for using the Recent Calls list

To make a call using the Recent Calls list:

1.Select the down arrow next to the Call History button.

Avaya IP Agent displays a list of previously dialed and received numbers.

2.Select the number you want Avaya IP Agent to dial.

A call appearance is created and the selected telephone number is dialed.

Using the Phone Directory

The Phone Directory feature stores contact information that you provide. Through this interface, you can dial telephone numbers and send e-mail messages to those contacts that you have defined.

The Phone Directory stores the types of information shown in the following list:

Name

Address

Email

Category

Telephone numbers

Notes

Pronunciation (Japanese version only)

Avaya IP Agent Installation and User Guide for Citrix

June 2007 77

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Avaya 7 manual Using the Phone Directory, Steps for using the Recent Calls list