Switch |
|
Switch | A private |
| communications services, including access to public and private networks, for a |
| group of terminals within a premises. See also Communication server. |
System Tray | The area of the Windows task bar where applications can display an icon for |
| simplified access to special features. Avaya IP Agent displays an icon in the |
| System Tray. |
TAPI Assisted | Avaya IP Agent supports |
Dialing | Scheduler. This support provides the ability for |
| applications to originate a call and have the call reflected in the Avaya IP Agent |
| application. |
Telecommuter | An Avaya IP Agent configuration where voice communications are performed |
| through a telephone and data communications are sent through the network to |
| a personal computer. In this configuration, calls to an extension can be routed |
| to any telephone number. |
Telephone type | Avaya produces many different models of telephone sets with differing |
| capabilities. Each model supported by Avaya IP Agent is considered a |
| telephone type. Telephone types are identified by the unique number |
| associated with each model. |
Toll quality | A term used to compare audio quality and reliability of voice communications to |
| that of telephone calls placed over the PSTN. |
Toolbar | A row of buttons used to activate various functions of Avaya IP Agent through |
| the main window. |
Tooltips | Brief descriptions that are displayed when the mouse pointer is over a toolbar |
| button or control in the application interface. |
Transfer | See Basic Transfer, Enhanced Transfer, or Unsupervised Transfer. |
Unsupervised | A call transfer option that lets an agent send the present call to another phone |
Transfer | number or extension. The agent does not talk to the party receiving the |
| transferred call. See also Basic Transfer and Enhanced Transfer. |
| A unique identifier that is added to an incoming call through an external |
Information (UUI) | application, such as Avaya ASAI. |
VDN of Origin | A short announcement that is assigned to a Vector Directory Number (VDN) |
Announcement | through Avaya communication server administration. The VOA identifies the |
(VOA) | origin or purpose of a call for the call center agent who answers the call. |
Vector | On a communication server, a list of steps that processes calls according to a |
| configuration set by the administrator. The steps in a vector can send calls to |
| splits or skills, play announcements and music, disconnect calls, give calls a |
| busy signal, prompt callers for information, or route calls to other destinations. |
Virtual Private | A group of computers or network devices that can communicate privately and |
Network (VPN) | securely over a public IP network through the use of encryption and special |
| protocols. |
VOA | See VDN of Origin Announcement (VOA). |
162 Avaya IP Agent Installation and User Guide for Citrix | June 2007 |