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Phone Directory | 80 |
Public Directory | 87 |
recent calls list | 76 |
speed dial list | 80 |
P
Phone Buttons toolbar . . . . . . . . . . . . . . . 118
Phone Directory . . . . . . . . . . . . . . . . . . 77 Phone Display Panel . . . . . . . . . . . . . . . . 121 VuStats . . . . . . . . . . . . . . . . . . . . 58
Phone features toolbar . . . . . . . . . . . . . . . 119 port
administration . . . . | . . . . . . . . . . . . . 138 | ||||
problems, troubleshooting | . . . | . | . . . . . . . . | . | 147 |
processor requirements . | . . . | . | . . . . . . . . | . | 30 |
Program Options. . . . . . . . . . . . . . . . . . 122 ACD Agent . . . . . . . . . . . . . . . . . . . 124 Call Handling . . . . . . . . . . . . . . . . . . 125 Call History. . . . . . . . . . . . . . . . . . . 126 Call Information Display . . . . . . . . . . . . . 127 Event Logging . . . . . . . . . . . . . . . . . 130
External Number Format | . | . | . 129 | |
Feature Access. . . . . . . . . . . . . . . . . 132 | ||||
General Settings . . . . . . . . . . . . . . . . 123 | ||||
User Interface Options | . | . | . 128 | |
Voice Message Number. . . . . . . . . . . . . 131 | ||||
Public Directory | . | . | . | 85 |
adding a service | . | . | . | 85 |
adding contacts to Phone Directory . . . . | . | . | . | 89 |
identifying multiple telephone number fields | . | . | . | 91 |
searching | . | . | . | 87 |
selecting fields | . | . | . | 90 |
service, defining | . | . | . | 85 |
service, deleting | . | . | . | 92 |
using with Avaya IP Agent | . | . | . | 85 |
R
RAM requirements | 31 |
recent calls list | 76 |
registering |
|
with an Avaya communication server | 47 |
Release |
|
button | 66 |
call | 66 |
requirements |
|
hard disk | 30 |
networking | 31 |
peripherals | 31 |
processor | 30 |
RAM, memory | 31 |
Windows Terminal Services, hardware | 30 |
Windows Terminal Services, software | 31 |
Road Warrior (VoIP) |
|
Index
configuring stations . . . . . . . . . . . . . . . 24 required server circuit packs . . . . . . . . . . . 19
S
Screen Pops
activating . . . . . . . . . . . . . . . . . . . 105 configuring . . . . . . . . . . . . . . . . . . . 95 creating
DDE. . . . . . . . . . . . . . . . . . . . 101 Windows application . . . . . . . . . . . . . 96 deleting . . . . . . . . . . . . . . . . . . . . 107 modifying . . . . . . . . . . . . . . . . . . . 106
search
Public Directory . . . . . . . . . . . . . . . . . 87
settings
station, configuring Road Warrior and Telecommuter24
129 | |
shortcut keys | 141 |
agent features | 142 |
Avaya IP Agent features | 142 |
call features | 141 |
Windows features | 143 |
software requirements |
|
Windows Terminal Services . . . . . . . . . . . 31 | |
Speed Dial button | . 80 |
starting Avaya IP Agent . . . . . . . . . . . . . . . 43 station
configuring Road Warrior and Telecommuter . . . 24 supported telephone types . . . . . . . . . . . . . 15 System Tray icon . . . . . . . . . . . . . . . . . 121
T
Telecommuter
configuring stations . . . . . . . . . . . . . . . 24 definition . . . . . . . . . . . . . . . . . . . . 14 required server circuit packs . . . . . . . . . . . 19 telephone types, supported . . . . . . . . . . . . . 15 Toolbars . . . . . . . . . . . . . . . . . . . . . .117 Agent. . . . . . . . . . . . . . . . . . . . . .119 Dial Number . . . . . . . . . . . . . . . . . .118 Feature buttons . . . . . . . . . . . . . . . . .119 Headset . . . . . . . . . . . . . . . . . . . 120 moving . . . . . . . . . . . . . . . . . . . . .117 Phone Buttons . . . . . . . . . . . . . . . . .118 Phone features . . . . . . . . . . . . . . . . .119 Tools menu item . . . . . . . . . . . . . . . . . .115 transfer . . . . . . . . . . . . . . . . . . . . . . 67 Basic Transfer . . . . . . . . . . . . . . . . . 67 Enhanced Transfer . . . . . . . . . . . . . . . 69 Unsupervised Transfer. . . . . . . . . . . . . . 68 troubleshooting . . . . . . . . . . . . . . . . . . 147 alternate causes. . . . . . . . . . . . . . . . 154 calls . . . . . . . . . . . . . . . . . . . . . 150
Avaya IP Agent Installation and User Guide for Citrix | June 2007 167 |