Avaya manual Index, Avaya IP Agent Installation and User Guide for Citrix, June 2007

Phone Directory	80
Public Directory	87
recent calls list	76
speed dial list	80

P

Phone Buttons toolbar . . . . . . . . . . . . . . . 118

Phone Directory . . . . . . . . . . . . . . . . . . 77 Phone Display Panel . . . . . . . . . . . . . . . . 121 VuStats . . . . . . . . . . . . . . . . . . . . 58

Phone features toolbar . . . . . . . . . . . . . . . 119 port

administration . . . .	. . . . . . . . . . . . . 138
problems, troubleshooting	. . .	.	. . . . . . . .	.	147
processor requirements .	. . .	.	. . . . . . . .	.	30

Program Options. . . . . . . . . . . . . . . . . . 122 ACD Agent . . . . . . . . . . . . . . . . . . . 124 Call Handling . . . . . . . . . . . . . . . . . . 125 Call History. . . . . . . . . . . . . . . . . . . 126 Call Information Display . . . . . . . . . . . . . 127 Event Logging . . . . . . . . . . . . . . . . . 130

External Number Format	.	.	. 129
Feature Access. . . . . . . . . . . . . . . . . 132
General Settings . . . . . . . . . . . . . . . . 123
User Interface Options	.	.	. 128
Voice Message Number. . . . . . . . . . . . . 131
Public Directory	.	.	.	85
adding a service	.	.	.	85
adding contacts to Phone Directory . . . .	.	.	.	89
identifying multiple telephone number fields	.	.	.	91
searching	.	.	.	87
selecting fields	.	.	.	90
service, defining	.	.	.	85
service, deleting	.	.	.	92
using with Avaya IP Agent	.	.	.	85

R

RAM requirements	31
recent calls list	76
registering
with an Avaya communication server	47
Release
button	66
call	66
requirements
hard disk	30
networking	31
peripherals	31
processor	30
RAM, memory	31
Windows Terminal Services, hardware	30
Windows Terminal Services, software	31
Road Warrior (VoIP)

Index

configuring stations . . . . . . . . . . . . . . . 24 required server circuit packs . . . . . . . . . . . 19

S

Screen Pops

activating . . . . . . . . . . . . . . . . . . . 105 configuring . . . . . . . . . . . . . . . . . . . 95 creating

DDE. . . . . . . . . . . . . . . . . . . . 101 Windows application . . . . . . . . . . . . . 96 deleting . . . . . . . . . . . . . . . . . . . . 107 modifying . . . . . . . . . . . . . . . . . . . 106

search

Public Directory . . . . . . . . . . . . . . . . . 87

settings

station, configuring Road Warrior and Telecommuter24

Seven-digit dial plan	129
shortcut keys	141
agent features	142
Avaya IP Agent features	142
call features	141
Windows features	143
software requirements
Windows Terminal Services . . . . . . . . . . . 31
Speed Dial button	. 80

starting Avaya IP Agent . . . . . . . . . . . . . . . 43 station

configuring Road Warrior and Telecommuter . . . 24 supported telephone types . . . . . . . . . . . . . 15 System Tray icon . . . . . . . . . . . . . . . . . 121

T

Telecommuter

configuring stations . . . . . . . . . . . . . . . 24 definition . . . . . . . . . . . . . . . . . . . . 14 required server circuit packs . . . . . . . . . . . 19 telephone types, supported . . . . . . . . . . . . . 15 Toolbars . . . . . . . . . . . . . . . . . . . . . .117 Agent. . . . . . . . . . . . . . . . . . . . . .119 Dial Number . . . . . . . . . . . . . . . . . .118 Feature buttons . . . . . . . . . . . . . . . . .119 Headset . . . . . . . . . . . . . . . . . . . 120 moving . . . . . . . . . . . . . . . . . . . . .117 Phone Buttons . . . . . . . . . . . . . . . . .118 Phone features . . . . . . . . . . . . . . . . .119 Tools menu item . . . . . . . . . . . . . . . . . .115 transfer . . . . . . . . . . . . . . . . . . . . . . 67 Basic Transfer . . . . . . . . . . . . . . . . . 67 Enhanced Transfer . . . . . . . . . . . . . . . 69 Unsupervised Transfer. . . . . . . . . . . . . . 68 troubleshooting . . . . . . . . . . . . . . . . . . 147 alternate causes. . . . . . . . . . . . . . . . 154 calls . . . . . . . . . . . . . . . . . . . . . 150

Avaya IP Agent Installation and User Guide for Citrix June 2007 167