Avaya 7 manual External Number Format panel

Avaya IP Agent option dialogs

External Number Format panel

Note:

The first three controls in this panel are automatically disabled if you have set your dialing properties for the United States. The controls are only available for those countries outside of the United States.

For countries outside the United States, information must be provided in this panel regarding the format of telephone numbers within the country. Using this panel, you can set the maximum and minimum length of telephone numbers used within the country, including city codes. This information determines when the code for another country should be added to a telephone number so that the number can be stored in the correct format.

The External Number Format panel contains the following items:

●Maximum number of digits in city code - Specify the number of digits that are dialed for telephone numbers that use a code to identify a city.

●Minimum number of digits in phone number, including city code - Specify the fewest number of digits that can be used to dial an external call. This number should also include the code used to identify a city.

●Maximum number of digits in phone number, including city code - Specify the largest number of digits that can be used to dial an external call. This number should also include the code used to identify a city.

●Enable 7 digit dial plan for internal calls - Enable this check box if your contact center uses a seven-digit dial plan. Dial plans of more than five digits are available only through MultiVantage or Communication Manager systems. When this check box is enabled, Avaya IP Agent treats a dialed number consisting of seven digits as an internal extension.

Avaya IP Agent Installation and User Guide for Citrix June 2007 129