Avaya 7 manual ACD Agent panel

Contents
ACD Agent panel		124
Call Handling panel		125
Call History panel		126
Call Information Display panel		127
User Interface Options panel		128
External Number Format panel		129
Event Logging panel		130
Voice Message Number panel		131
Feature Access panel		132
Login Settings dialog box		133
Login tab		134
Call Server tab		135
Audio tab		136
Emergency tab		137
Advanced tab		138
	Audio Port Range Administration	138
Volume and Ringer Settings dialog box		140
Appendix A: Shortcut keys		141
Shortcut key functions		141
Call features		141
Agent features		142
Avaya IP Agent features		142
Windows features		143
Appendix B: Language support		145
Untranslated components		145
Supported languages for Avaya IP Agent		145
Appendix C: Troubleshooting		147
Diagnostic log files		147
Login		148
Making and receiving calls		150
Other		152
Alternative solution possibilities		154
Glossary	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	155
Index	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	165

8 Avaya IP Agent Installation and User Guide for Citrix June 2007