Avaya 7 manual Ensuring compatibility, Before you begin

Telecommuter configurations

Ensuring compatibility

In this procedure, you set features on your Avaya communication server so that Avaya IP Agent can be used in your call center.

Before you begin

The settings for IP connections can be enabled only if your Avaya communication server supports use of Internet Protocol (IP) for calls.

! Important:

If any settings of your Avaya communication server do not conform with the steps in this procedure, you must contact Avaya to purchase the appropriate options or configuration for your Avaya communication server before you can use Avaya IP Agent.

If you need to configure a specific range of ports to use with IP communications because of firewalls or for some other reason, you must assign the range through both the Avaya communication server and Avaya iClarity IP Audio. See Advanced tab on page 138 for information on configuring port ranges on both systems.

Steps for ensuring Telecommuter station settings

To ensure that your Avaya communication server supports the Telecommuter configuration:

1.Log in to the Station Administration Terminal (SAT) on the Avaya communication server.

2.Enter display system-parameters customer-options.

The SAT displays Page 1 of the system-parameterscustomer-optionsform.

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