Avaya 7 manual Creating a Windows application screen pop

Creating a Windows application screen pop

8.Select the Next button.

Avaya IP Agent displays the Screen Pop - Action window.

9.In the field provided, enter one of the following items:

●A Uniform Resource Locator (URL) address - This refers to a Web page. This could also include CGI scripts, java scripts, or many other Web-enabled tools.

●A filename - This can be any filename with an extension specified in the Windows Registry as having an associated application that is used to open it, for example,.HTM,

.DOC, and .TXT. If a filename is specified that does not have a valid application association in the Registry, Windows will display an error message.

Note:

If you enter a program name in the action field, be certain to enclose the program name in quotation marks. Failure to include the quotes may cause the screen pop to fail. For example:

"C:\Program Files\Avaya\Avaya IP Agent\ipagent.exe"

10.Calls contain information that can also be included in this field as parameters of a URL address string. To include call information parameters with a URL string, select the arrow to the right of the field to display the Insert Call Data menu.

The information that may be available for retrieval from a call are:

●Caller Name (%n) - Passes the name of the other party on the call, if available

●Caller Number (%m) - Passes the telephone number of the other party on the call, if available

●Prompted Digits (%p) - Passes the digits the caller selected while being processed through a vector, if available.

●VDN (%v) - Passes the VDN name through which the call was connected

●UUI (%u) - Passes User-to-User-Information that was collected by the Avaya communication server from a centralized application.

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