Avaya 7 Other, information. See Compatible telephone, types for Avaya IP Agent on page 14 for

Appendix C: Troubleshooting

Other

This section lists general problems that one might encounter with Avaya IP Agent.

Problem	What to do
Collected digit information is not displayed.	● You must have a callr-infobutton
	assigned for non-Callmaster
	telephones so that collected digit
	information is displayed. Buttons are
	configured for extensions through the
	change station command on the
	Avaya communication server.
	● Ensure that VuStats is deactivated.
	This can be done by double-clicking on
	the Normal Mode button in the Phone
	Features window.
User-to-User-Information (UUI) is not being	On the Avaya communication server,
displayed.	ensure that the UUI IE Treatment field in
	the Trunk-Group definition form is set to
	service-provider.
The Call Information Panel (CIP) is not	This problem can occur if you are
displaying any data.	emulating a phone type that is normally
	configured to display 40 characters of
	information and it is currently in use
	because of VuStats, Q-call, or if it is already
	busy with information from another
	incoming call. You can either change the
	phone type emulation to one that displays
	80 characters of information or disable
	VuStats so that the call information panel is
	not committed to displaying this
	information. See Compatible telephone
	types for Avaya IP Agent on page 14 for
	telephones that support 80 character
	displays.
Touch-tones are not sent when the agent	This situation occurs because the data
presses the buttons of the number pad on	portion of the Telecommuter configuration
the telephone.	is sent through Avaya IP Agent on the
	personal computer and not the telephone.
	Use the Dial Pad or the personal computer
	keyboard to enter numbers where Dual
	Tone Multi-Frequency (DTMF) signals are
	needed.

152 Avaya IP Agent Installation and User Guide for Citrix June 2007