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Appendix C: Troubleshooting
Other
This section lists general problems that one might encounter with Avaya IP Agent.
Problem | What to do |
|
|
Collected digit information is not displayed. | ● You must have a |
| assigned for |
| telephones so that collected digit |
| information is displayed. Buttons are |
| configured for extensions through the |
| change station command on the |
| Avaya communication server. |
| ● Ensure that VuStats is deactivated. |
| This can be done by |
| the Normal Mode button in the Phone |
| Features window. |
On the Avaya communication server, | |
displayed. | ensure that the UUI IE Treatment field in |
| the |
|
|
The Call Information Panel (CIP) is not | This problem can occur if you are |
displaying any data. | emulating a phone type that is normally |
| configured to display 40 characters of |
| information and it is currently in use |
| because of VuStats, |
| busy with information from another |
| incoming call. You can either change the |
| phone type emulation to one that displays |
| 80 characters of information or disable |
| VuStats so that the call information panel is |
| not committed to displaying this |
| information. See Compatible telephone |
| types for Avaya IP Agent on page 14 for |
| telephones that support 80 character |
| displays. |
|
|
This situation occurs because the data | |
presses the buttons of the number pad on | portion of the Telecommuter configuration |
the telephone. | is sent through Avaya IP Agent on the |
| personal computer and not the telephone. |
| Use the Dial Pad or the personal computer |
| keyboard to enter numbers where Dual |
| Tone |
| needed. |
|
|
152 Avaya IP Agent Installation and User Guide for Citrix | June 2007 |