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Chapter 7: Avaya IP Agent basic operations
This chapter contains information on the basic operations of Avaya IP Agent. This chapter includes the following topics:
●Selecting an agent work mode on page 61
●Handling incoming calls on page 63
●Transferring a call on page 67
●Conferencing calls on page 70
●Handling outgoing calls on page 75
Selecting an agent work mode
During the course of placing calls, receiving calls, and performing work associated with those calls, work modes are used to indicate the availability of the agent or the work being performed.
Definitions of agent work modes
Auto-In and Manual-In
The
If an agent is in
If the agent is in
Avaya IP Agent Installation and User Guide for Citrix | June 2007 61 |