Avaya 7 Phone Features or Personal Phone, Rename All Extensions option, Phone Features window

Other

Problem	What to do
Avaya IP Agent is reacting slowly.	The Event Logging feature of Avaya IP
	Agent can inhibit product performance. If
	you are not working with Avaya support
	personnel to solve a problem with Avaya IP
	Agent, this feature should be disabled.
The settings for one Avaya IP Agent	● Ensure that you are not trying to use
installation were exported, but the import	exported settings from an Avaya IP
did not seem to work on another	Agent installation on another operating
installation.	system. Setting exports from an
	operating system, such as Microsoft
	Windows Server 2000, cannot be
	imported on a different operating
	system, such as Microsoft Windows
	Server 2003.
	● If you are renaming items from the
	Phone Features or Personal Phone
	Features windows, you must use the
	Rename (All Extensions) option.
	Otherwise, the name change only
	occurs for the specific extension
	number.
The button feature assignments were	Do the first item in the following list. If the
changed for this extension, but the	first item does not correct the problem, use
assignments either are not displayed in	the subsequent items that are appropriate
Avaya IP Agent or they fail to work.	for your configuration.
	● Select Tools > Phone Features from
	the main window and then select
	Rebuild All from the menu bar on the
	Phone Features window.
	● For IP Endpoint configurations, exit and
	restart Avaya IP Agent.
Phone Feature buttons do not work or are	If you are logging in as a different extension
performing a different function.	than the one that was just used with Avaya
	IP Agent, you must reboot the personal
	computer and log in again to regain these
	functions.
The agent was in Auto-In mode, received a	If the agent needs to use the After Call
call, and selected the After Call Work	Work mode consistently, use the Manual-In
mode. When the call was finished, the work	work mode instead of the Auto-In work
mode changed back to Auto-In.	mode.

Avaya IP Agent Installation and User Guide for Citrix June 2007 153