Avaya 7 manual Avaya IP Agent is reacting slowly

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Problem

What to do

 

 

Avaya IP Agent is reacting slowly.

The Event Logging feature of Avaya IP

 

Agent can inhibit product performance. If

 

you are not working with Avaya support

 

personnel to solve a problem with Avaya IP

 

Agent, this feature should be disabled.

 

 

The settings for one Avaya IP Agent

Ensure that you are not trying to use

installation were exported, but the import

exported settings from an Avaya IP

did not seem to work on another

Agent installation on another operating

installation.

system. Setting exports from an

 

operating system, such as Microsoft

 

Windows Server 2000, cannot be

 

imported on a different operating

 

system, such as Microsoft Windows

 

Server 2003.

 

If you are renaming items from the

 

Phone Features or Personal Phone

 

Features windows, you must use the

 

Rename (All Extensions) option.

 

Otherwise, the name change only

 

occurs for the specific extension

 

number.

 

 

The button feature assignments were

Do the first item in the following list. If the

changed for this extension, but the

first item does not correct the problem, use

assignments either are not displayed in

the subsequent items that are appropriate

Avaya IP Agent or they fail to work.

for your configuration.

 

Select Tools > Phone Features from

 

the main window and then select

 

Rebuild All from the menu bar on the

 

Phone Features window.

 

For IP Endpoint configurations, exit and

 

restart Avaya IP Agent.

 

 

Phone Feature buttons do not work or are

If you are logging in as a different extension

performing a different function.

than the one that was just used with Avaya

 

IP Agent, you must reboot the personal

 

computer and log in again to regain these

 

functions.

 

 

The agent was in Auto-In mode, received a

If the agent needs to use the After Call

call, and selected the After Call Work

Work mode consistently, use the Manual-In

mode. When the call was finished, the work

work mode instead of the Auto-In work

mode changed back to Auto-In.

mode.

 

 

Avaya IP Agent Installation and User Guide for Citrix

June 2007 153

Page 153
Image 153
Avaya 7 manual Avaya IP Agent is reacting slowly