Phone Features or Personal Phone, Phone Features window | Avaya 7

Other

Problem	What to do

Avaya IP Agent is reacting slowly.	The Event Logging feature of Avaya IP
	Agent can inhibit product performance. If
	you are not working with Avaya support
	personnel to solve a problem with Avaya IP
	Agent, this feature should be disabled.

The settings for one Avaya IP Agent	● Ensure that you are not trying to use
installation were exported, but the import	exported settings from an Avaya IP
did not seem to work on another	Agent installation on another operating
installation.	system. Setting exports from an
	operating system, such as Microsoft
	Windows Server 2000, cannot be
	imported on a different operating
	system, such as Microsoft Windows
	Server 2003.
	● If you are renaming items from the
	Phone Features or Personal Phone
	Features windows, you must use the
	Rename (All Extensions) option.
	Otherwise, the name change only
	occurs for the specific extension
	number.

The button feature assignments were	Do the first item in the following list. If the
changed for this extension, but the	first item does not correct the problem, use
assignments either are not displayed in	the subsequent items that are appropriate
Avaya IP Agent or they fail to work.	for your configuration.
	● Select Tools > Phone Features from
	the main window and then select
	Rebuild All from the menu bar on the
	Phone Features window.
	● For IP Endpoint configurations, exit and
	restart Avaya IP Agent.

Phone Feature buttons do not work or are	If you are logging in as a different extension
performing a different function.	than the one that was just used with Avaya
	IP Agent, you must reboot the personal
	computer and log in again to regain these
	functions.

The agent was in Auto-In mode, received a	If the agent needs to use the After Call
call, and selected the After Call Work	Work mode consistently, use the Manual-In
mode. When the call was finished, the work	work mode instead of the Auto-In work
mode changed back to Auto-In.	mode.

Avaya IP Agent Installation and User Guide for Citrix

June 2007 153

Image 153

Avaya 7 manual Phone Features or Personal Phone, Rename All Extensions option, Select Tools Phone Features from

Contents

Avaya IP Agent Release Installation and User Guide for Citrix Compas Contents Contents Contents Contents Contents Contents Preface Reasons for reissuePurpose Audience Related documents What is Avaya IP Agent for Citrix? Avaya IP Agent features for CitrixIntroduction Available configuration and supported communication servers Usability features Telecommuter configuration What you need to know about the Telecommuter configurationCompatible telephone types for Avaya IP Agent Supported telephone types Telephone model Communication Additional features Platform Recommended telephone types Network compatibility Network compatibility Page Required Avaya communication server circuit packs Configuring the Avaya communication server IP Media Processor LAN circuit pack Steps for validating Feature Access Codes Validating Feature Access CodesDocumentation Before you begin Telecommuter configurations Steps for ensuring Telecommuter station settings Ensuring compatibilityBefore you begin Configuring station settings Steps for configuring Telecommuter station settings Set the Multimedia Mode field to enhanced Telecommuter configurations Configuring the Avaya communication server Installing Avaya IP Agent Software download package contentsPrerequisites Server hardware Avaya communication serverProcessor Hard disk space Networking Server softwarePeripherals Server operating system Memory Installing Avaya IP Agent Installing Avaya IP Agent Reinstalling Avaya IP Agent Uninstalling Avaya IP AgentIntroduction Steps for uninstalling Avaya IP Agent Page Configuring the Emergency Call Handling Service Avaya IP Agent enhanced configuration options Steps Administering Avaya IP Agent for Emergency Call Handling Select the Emergency tab Alternate Gatekeeper configuration Configuring server load balancing across gatekeepersLoad Balancing configuration Tip Load Balancing documentation Page Starting Avaya IP Agent Starting and Stopping Avaya IP AgentSteps for starting Avaya IP Agent Select Programs Avaya Select Avaya IP Agent language Initializing IP Endpoint configurations StepsSelect the Log into Avaya call server option Initializing IP Endpoint configurations Starting and Stopping Avaya IP Agent Registering with the Avaya communication server Steps for registering with an Avaya communication server Setting default registration information Steps for logging in EAS Logging in as an agent EAS Logging in as an agent non-EAS Steps for logging in non-EASSelect Tools Program Options Logging out of Avaya IP Agent Exiting Avaya IP Agent Using alternate user interfaces Mini interface AutoAnswer interfaceTitlebar interface Selecting an alternate interface Returning to the main interface Accessing featuresRemoving alternate user interfaces AutoAnswer Mini Interface Titlebar Renaming alternate user interfaces Page Configuration Using VuStats Using VuStats Adjusting intervals for monitoring VuStats Start the VuStats Monitor Avaya IP Agent basic operations Selecting an agent work modeDefinitions of agent work modes Auto-In and Manual-In Changing work modes ACW After-Call WorkAUX Auxiliary Work Answering a call Handling incoming calls Configuration settings for Telecommuter Auto-Answer Telecommuter Auto-AnswerSteps for answering Telecommuter Auto-Answer calls Using Auto Hold Using Manual HoldReconnecting to a call on hold Holding a call Steps for releasing a call Releasing a call Dropping a call Transferring a callBasic call transfer Steps for a Basic Transfer Unsupervised call transfer Enhanced call transfer Steps for an Unsupervised TransferSteps for an Enhanced Transfer Then Conferencing calls Basic Conference Steps for using Basic Conference Example Enhanced Conference Steps for using Enhanced Conference Then Handling outgoing calls Recent Calls list Steps for using the Recent Calls list Using the Phone Directory Menu bar FileEdit Toolbar ViewAction Administering and using Speed Dial Phone Directory window usageMore information Steps for assigning a Speed Dial number Abbreviated Dial button Using a Speed Dial number Steps for using Abbreviated Dial Select Tools Phone FeaturesAbbreviated Dial Autodial 51008 Page Using a Public Directory with Avaya IP Agent Defining a Public Directory serviceSteps for defining a Public Directory service Using a Public Directory with Avaya IP Agent Steps for searching a Public Directory Searching a Public Directory Using a Public Directory with Avaya IP Agent Select Properties Select Send EmailSelect Add to Directory Agent Phone Directory Steps for displaying Public Directory fields Selecting the fields to display and the order Steps for identifying telephone number fields Identifying multiple telephone number fields Steps for deleting a Public Directory service Deleting a Public Directory service From the Directory Menu, select Remove Page Before you begin Screen pops Steps for creating an application screen pop Creating a Windows application screen pop Creating a Windows application screen pop Then Creating a Windows application screen pop Screen pops Creating a DDE screen pop Steps for creating a DDE screen popSelect the Dynamic Data Exchange DDE option button Then Creating a DDE screen pop Screen pops Steps for setting an active screen pop Setting the active screen pop Steps for modifying a screen pop Modifying a screen pop Steps for deleting a screen pop Deleting a screen popPage Dialog Reference Main window and menusMenu bar File menu Edit menu Call menu View menu Agent menu Tools menu Audio menu Toolbars Help menuToolbar locations Phone buttons toolbar Dial Number toolbarDial Pad window Phone Directory window Feature button toolbar Phone features toolbarAgent toolbar Call History window Information panels Headset toolbarCall Information Panel Agent Information Panel System Tray iconPhone Display Panel Placing calls through the System Tray icon Call handling with the System Tray icon Avaya IP Agent option dialogs General Settings panel ACD Agent panel Call Handling panel Call History panel Call Information Display panel User Interface Options panel External Number Format panel Event Logging panel Voice Message Number panel Feature Access panel Login Settings dialog box Login tab Call Server tab Audio tab Emergency tab Advanced tab Audio Port Range Administration Login Settings dialog box Ringer Volume and Ringer Settings dialog box Appendix a Shortcut keys Call featuresShortcut key functions Press Avaya IP Agent features Agent features Windows features Page Appendix B Language support Untranslated componentsSupported languages for Avaya IP Agent Appendix B Language support Appendix C Troubleshooting Diagnostic log filesFilename Contents Login Problem What to doSupport for auto-answer option For auto-answer in the Program Options Automatic login option in the Program Making and receiving calls \Program Files\Avaya\ Avaya IP Agent Ensure that the Enable support for Service-provider Features windowOther Trunk-Group definition form is set to Select Tools Phone Features from Phone Features or Personal PhonePhone Features window Rename All Extensions option Alternative solution possibilities Glossary Assist AUX modeAuto-answer Auto-In Basic Transfer Basic ConferenceCall appearance Call Information Dial Pad Delimited text fileDial Number button Dial Number toolbar Feature button Feature AccessInstallation folder Enhanced Directory Access LightweightLogin Login ID Pstn On-Hook Phone display Prompted digits System Tray SwitchTapi Assisted Dialing Windows Terminal Monitor windowPage Index Index EAS 138 ACW