Contents | Avaya 7 specs

Contents

Preface	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	9
Purpose		9
Audience		9
Reasons for reissue		9
Related documents		10
Chapter 1: Introduction		11
What is Avaya IP Agent for Citrix?		11
Avaya IP Agent features for Citrix		11
Telecommuter configuration		14
	What you need to know about the Telecommuter configuration	14
Compatible telephone types for Avaya IP Agent		14
Supported telephone types		15
Recommended telephone types		16
Network compatibility		16
Chapter 2: Configuring the Avaya communication server		19
Required Avaya communication server circuit packs		19
C-LAN circuit pack		20
IP Media Processor		20
Documentation		21
Validating Feature Access Codes		21
Before you begin		21
Steps for validating Feature Access Codes		21
Telecommuter configurations		22
Ensuring compatibility		23
	Before you begin	23
	Steps for ensuring Telecommuter station settings	23
Configuring station settings		24
	Before you begin	25
	Steps for configuring Telecommuter station settings	25
Chapter 3: Installing Avaya IP Agent		29
Prerequisites		29
Software download package contents		29
Avaya communication server		30
Server hardware		30
	Processor	30
	Hard disk space	30
	RAM	31

Avaya IP Agent Installation and User Guide for Citrix

June 2007 3

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Avaya 7 manual Contents

Contents

Avaya IP Agent Release Installation and User Guide for Citrix Compas Contents Contents Contents Contents Contents Contents Audience Reasons for reissuePreface Purpose Related documents What is Avaya IP Agent for Citrix? Avaya IP Agent features for CitrixIntroduction Available configuration and supported communication servers Usability features Telecommuter configuration What you need to know about the Telecommuter configurationCompatible telephone types for Avaya IP Agent Supported telephone types Telephone model Communication Additional features Platform Recommended telephone types Network compatibility Network compatibility Page Required Avaya communication server circuit packs Configuring the Avaya communication server IP Media Processor LAN circuit pack Before you begin Validating Feature Access CodesSteps for validating Feature Access Codes Documentation Telecommuter configurations Steps for ensuring Telecommuter station settings Ensuring compatibilityBefore you begin Configuring station settings Steps for configuring Telecommuter station settings Set the Multimedia Mode field to enhanced Telecommuter configurations Configuring the Avaya communication server Installing Avaya IP Agent Software download package contentsPrerequisites Hard disk space Avaya communication serverServer hardware Processor Server operating system Memory Server softwareNetworking Peripherals Installing Avaya IP Agent Installing Avaya IP Agent Reinstalling Avaya IP Agent Uninstalling Avaya IP AgentIntroduction Steps for uninstalling Avaya IP Agent Page Configuring the Emergency Call Handling Service Avaya IP Agent enhanced configuration options Steps Administering Avaya IP Agent for Emergency Call Handling Select the Emergency tab Tip Configuring server load balancing across gatekeepersAlternate Gatekeeper configuration Load Balancing configuration Load Balancing documentation Page Select Programs Avaya Select Avaya IP Agent language Starting and Stopping Avaya IP AgentStarting Avaya IP Agent Steps for starting Avaya IP Agent Initializing IP Endpoint configurations StepsSelect the Log into Avaya call server option Initializing IP Endpoint configurations Starting and Stopping Avaya IP Agent Registering with the Avaya communication server Steps for registering with an Avaya communication server Setting default registration information Steps for logging in EAS Logging in as an agent EAS Logging in as an agent non-EAS Steps for logging in non-EASSelect Tools Program Options Logging out of Avaya IP Agent Exiting Avaya IP Agent Using alternate user interfaces Selecting an alternate interface AutoAnswer interfaceMini interface Titlebar interface AutoAnswer Mini Interface Titlebar Accessing featuresReturning to the main interface Removing alternate user interfaces Renaming alternate user interfaces Page Configuration Using VuStats Using VuStats Adjusting intervals for monitoring VuStats Start the VuStats Monitor Auto-In and Manual-In Selecting an agent work modeAvaya IP Agent basic operations Definitions of agent work modes Changing work modes ACW After-Call WorkAUX Auxiliary Work Answering a call Handling incoming calls Configuration settings for Telecommuter Auto-Answer Telecommuter Auto-AnswerSteps for answering Telecommuter Auto-Answer calls Holding a call Using Manual HoldUsing Auto Hold Reconnecting to a call on hold Steps for releasing a call Releasing a call Dropping a call Transferring a callBasic call transfer Steps for a Basic Transfer Unsupervised call transfer Enhanced call transfer Steps for an Unsupervised TransferSteps for an Enhanced Transfer Then Conferencing calls Basic Conference Steps for using Basic Conference Example Enhanced Conference Steps for using Enhanced Conference Then Handling outgoing calls Recent Calls list Steps for using the Recent Calls list Using the Phone Directory Menu bar FileEdit Toolbar ViewAction Administering and using Speed Dial Phone Directory window usageMore information Steps for assigning a Speed Dial number Abbreviated Dial button Using a Speed Dial number Steps for using Abbreviated Dial Select Tools Phone FeaturesAbbreviated Dial Autodial 51008 Page Using a Public Directory with Avaya IP Agent Defining a Public Directory serviceSteps for defining a Public Directory service Using a Public Directory with Avaya IP Agent Steps for searching a Public Directory Searching a Public Directory Using a Public Directory with Avaya IP Agent Agent Phone Directory Select Send EmailSelect Properties Select Add to Directory Steps for displaying Public Directory fields Selecting the fields to display and the order Steps for identifying telephone number fields Identifying multiple telephone number fields Steps for deleting a Public Directory service Deleting a Public Directory service From the Directory Menu, select Remove Page Before you begin Screen pops Steps for creating an application screen pop Creating a Windows application screen pop Creating a Windows application screen pop Then Creating a Windows application screen pop Screen pops Creating a DDE screen pop Steps for creating a DDE screen popSelect the Dynamic Data Exchange DDE option button Then Creating a DDE screen pop Screen pops Steps for setting an active screen pop Setting the active screen pop Steps for modifying a screen pop Modifying a screen pop Steps for deleting a screen pop Deleting a screen popPage Dialog Reference Main window and menusMenu bar File menu Edit menu Call menu View menu Agent menu Tools menu Audio menu Toolbars Help menuToolbar locations Phone buttons toolbar Dial Number toolbarDial Pad window Phone Directory window Call History window Phone features toolbarFeature button toolbar Agent toolbar Information panels Headset toolbarCall Information Panel Placing calls through the System Tray icon System Tray iconAgent Information Panel Phone Display Panel Call handling with the System Tray icon Avaya IP Agent option dialogs General Settings panel ACD Agent panel Call Handling panel Call History panel Call Information Display panel User Interface Options panel External Number Format panel Event Logging panel Voice Message Number panel Feature Access panel Login Settings dialog box Login tab Call Server tab Audio tab Emergency tab Advanced tab Audio Port Range Administration Login Settings dialog box Ringer Volume and Ringer Settings dialog box Press Call featuresAppendix a Shortcut keys Shortcut key functions Avaya IP Agent features Agent features Windows features Page Appendix B Language support Untranslated componentsSupported languages for Avaya IP Agent Appendix B Language support Appendix C Troubleshooting Diagnostic log filesFilename Contents Login Problem What to doSupport for auto-answer option For auto-answer in the Program Options Automatic login option in the Program Making and receiving calls \Program Files\Avaya\ Avaya IP Agent Ensure that the Enable support for Trunk-Group definition form is set to Features windowService-provider Other Rename All Extensions option Phone Features or Personal PhoneSelect Tools Phone Features from Phone Features window Alternative solution possibilities Glossary Auto-In AUX modeAssist Auto-answer Call Information Basic ConferenceBasic Transfer Call appearance Dial Number toolbar Delimited text fileDial Pad Dial Number button Enhanced Feature AccessFeature button Installation folder Login ID LightweightDirectory Access Login Pstn On-Hook Phone display Prompted digits Dialing SwitchSystem Tray Tapi Assisted Windows Terminal Monitor windowPage Index Index EAS 138 ACW