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Avaya 7 manual Appendix B Language support, Untranslated components

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Appendix B: Language support

Appendix B: Language support

This section contains quick reference information for supported languages.

Untranslated components

The following Avaya IP Agent components are provided only in English:

●Installation

●Event log

●Avaya IP Agent internal files

●Shortcut keys

●readme.txt file

●Uninstall program

Supported languages for Avaya IP Agent

The following languages are supported with Avaya IP Agent:

●English (US)

●Italian

●French

●German

●Portuguese (Brazilian)

●Spanish

●Japanese

●Korean

●Chinese (Simplified)

Avaya IP Agent Installation and User Guide for Citrix

June 2007 145

Image 145

Avaya 7 manual Appendix B Language support, Untranslated components, Supported languages for Avaya IP Agent

Contents

Release Installation and User Guide for Citrix Avaya IP AgentRelease June http//support.avaya.com/ThirdPartyLicense 2000-2007 Avaya Inc. All Rights ReservedAvaya IP Agent Installation and User Guide for Citrix ContentsJune 2007 4 Avaya IP Agent Installation and User Guide for Citrix ContentsJune Steps Dropping a call Chapter 9 Screen pops ACD Agent panel Reasons for reissue on page Related documents on page Reasons for reissuePreface PurposeAdministrator’s Guide for Avaya MultiVantage Software Related documentsAdministrator Guide for Avaya Communication Manager 10 IP Agent R7 Installation and User GuideAvaya IP Agent features for Citrix What is Avaya IP Agent for Citrix?What is Avaya IP Agent for Citrix? on page Telecommuter configuration on pageCall and contact center features Available configuration and supported communication serversContact management features Security and management features Usability featuresWhat you need to know about the Telecommuter configuration Telecommuter configurationCompatible telephone types for Avaya IP Agent Supported telephone types on page Recommended telephone types on pageAdditional features Supported telephone typesTelephone model CommunicationRecommended telephone types Network compatibilityNetwork compatibility Avaya IP Agent Installation and User Guide for CitrixJune 2007 Chapter 1 Introduction 18 Avaya IP Agent Installation and User Guide for CitrixJune Validating Feature Access Codes on page Chapter 2 Configuring the Avaya communication serverTelecommuter configurations on page Required Avaya communication server circuit packsIP Media Processor C-LAN circuit packC-LAN circuit pack on page IP Media Processor on page Documentation on pageSteps for validating Feature Access Codes Validating Feature Access CodesDocumentation Before you beginEnsuring compatibility on page Configuring station settings on page Telecommuter configurationsEnsuring compatibility Steps for ensuring Telecommuter station settingsBefore you begin 2. Enter display system-parameters customer-optionsConfiguring station settings Before you begin Steps for configuring Telecommuter station settings8. Set the Multimedia Mode field to enhanced 12. Navigate to Page 3 of the change station form Prompting feature obtains information from a caller through a collect-digits vector step on the Avaya communication server Software download package contents Chapter 3 Installing Avaya IP AgentPrerequisites on page Installing Avaya IP Agent on page Reinstalling Avaya IP Agent on pageServer hardware Avaya communication serverProcessor Hard disk spaceNetworking Server softwarePeripherals Steps for installing Avaya IP Agent for Windows Terminal Services Installing Avaya IP AgentBefore you begin The installation program displays the Setup Type window Uninstalling Avaya IP Agent Reinstalling Avaya IP AgentIntroduction Steps for uninstalling Avaya IP Agent 36 Avaya IP Agent Installation and User Guide for Citrix Chapter 3 Installing Avaya IP AgentJune Configuring the Emergency Call Handling Service Chapter 4 Avaya IP Agent enhanced configuration optionsConfiguring the Emergency Call Handling Service on page Configuring server load balancing across gatekeepers on pageSteps Administering Avaya IP Agent for Emergency Call HandlingBefore you begin 3. Select the Emergency tab Configuring server load balancing across gatekeepers Configuring Alternate Gatekeeper on Avaya communication serversAlternate Gatekeeper configuration Load Balancing configurationConfiguring server load balancing across gatekeepers Load Balancing documentationAvaya IP Agent Installation and User Guide for Citrix June 200742 Avaya IP Agent Installation and User Guide for Citrix Chapter 4 Avaya IP Agent enhanced configuration optionsJune Using alternate user interfaces on page Initializing IP Endpoint configurations on pageChapter 5 Starting and Stopping Avaya IP Agent Starting Avaya IP AgentSteps Initializing IP Endpoint configurationsPage Chapter 5 Starting and Stopping Avaya IP Agent 46 Avaya IP Agent Installation and User Guide for CitrixJune Before you begin Registering with the Avaya communication serverSteps for registering with an Avaya communication server Setting default registration informationSteps for logging in EAS Logging in as an agent EASSteps for logging in non-EAS Logging in as an agent non-EASBefore you begin 1. Select Tools Program OptionsSteps Logging out of Avaya IP AgentExiting Avaya IP Agent Using alternate user interfacesSteps Mini interface AutoAnswer interfaceTitlebar interface Selecting an alternate interfaceReturning to the main interface Accessing featuresRemoving alternate user interfaces StepsRenaming alternate user interfaces Chapter 5 Starting and Stopping Avaya IP Agent 56 Avaya IP Agent Installation and User Guide for CitrixJune Configuration Chapter 6 Using VuStatsAdjusting intervals for monitoring VuStats on page Viewing a single set of VuStats information in Avaya IP Agent on pageBefore you begin Viewing a single set of VuStats information in Avaya IP AgentSteps Before you begin Adjusting intervals for monitoring VuStats1. Start the VuStats Monitor StepsSelecting an agent work mode Chapter 7 Avaya IP Agent basic operationsDefinitions of agent work modes Auto-In and Manual-InACW After-Call Work Changing work modesAUX Auxiliary Work Handling incoming calls Configuration settings for TelecommuterAnswering a call Steps for answering Telecommuter callsTelecommuter Auto-Answer Configuration settings for Telecommuter Auto-AnswerSteps for answering Telecommuter Auto-Answer calls Using Auto Hold Using Manual HoldReconnecting to a call on hold Holding a callSteps for releasing a call Releasing a callTransferring a call Dropping a callBasic call transfer Basic call transfer on page Unsupervised call transfer on pageSteps for a Basic Transfer Unsupervised call transferSteps for an Unsupervised Transfer Enhanced call transferSteps for an Enhanced Transfer Basic Conference on page Enhanced Conference on page Conferencing callsThen Basic Conference Steps for using Basic ConferenceExample Enhanced Conference Steps for using Enhanced ConferenceThen Example Handling outgoing callsAdministering and using Speed Dial on page Recent Calls list on page Using the Phone Directory on pageRecent Calls list Abbreviated Dial button on pageSteps for using the Recent Calls list Using the Phone DirectoryDirectory with Avaya IP Agent on page Menu barView ToolbarAction Phone Directory window usage Administering and using Speed DialMore information Searching a Public Directory on pageSteps for assigning a Speed Dial number Abbreviated Dial button Using a Speed Dial number1. Select Tools Phone Features Steps for using Abbreviated DialAbbreviated Dial AutodialChapter 7 Avaya IP Agent basic operations 84 Avaya IP Agent Installation and User Guide for CitrixJune Defining a Public Directory service Chapter 8 Using a Public Directory with Avaya IP AgentSteps for defining a Public Directory service Defining a Public Directory service on pageMaximum number of entries returned per search Port Search timeout 200 secsSteps for searching a Public Directory Searching a Public Directory4. Click the Name field to view a list of available fields defined in this Public Directory service Select Send Email ThenSelect Properties Select Add to DirectorySteps for displaying Public Directory fields Selecting the fields to display and the orderSteps for identifying telephone number fields Identifying multiple telephone number fieldsSteps for deleting a Public Directory service Deleting a Public Directory service5. From the Directory Menu, select Remove 94 Avaya IP Agent Installation and User Guide for Citrix Chapter 8 Using a Public Directory with Avaya IP AgentJune Chapter 9 Screen pops Setting the active screen pop on page Modifying a screen pop on pageBefore you begin Creating a Windows application screen pop on pageSteps for creating an application screen pop Creating a Windows application screen pop5. Select the Next button Avaya IP Agent Installation and User Guide for CitrixAvaya IP Agent displays the Screen Pops - Trigger window Creating a Windows application screen popThen 8. Select the Next button 11. After entering the URL address or filename, select the Next button Steps for creating a DDE screen pop Creating a DDE screen popThen 7. Select the Next button Avaya IP Agent displays the Action window VDN %v - Passes the VDN name through which the call was connected Steps for setting an active screen pop Setting the active screen popSteps for modifying a screen pop Modifying a screen popSteps for deleting a screen pop Deleting a screen popChapter 9 Screen pops 108 Avaya IP Agent Installation and User Guide for CitrixJune Volume and Ringer Settings dialog box on page Login Settings dialog box on pageChapter 10 Dialog Reference Main window and menusFile menu Edit menu Call menu View menu Agent menu Tools menu Audio menu Toolbars Phone features toolbar on page Feature button toolbar on pageHelp menu Toolbar locationsDial Number toolbar Phone buttons toolbarDial Pad window Phone Directory window Feature button toolbar Phone features toolbarAgent toolbar Call History windowHeadset toolbar Information panelsCall Information Panel Call Information Panel on page Agent Information Panel on pageAgent Information Panel System Tray iconPhone Display Panel Placing calls through the System Tray iconAvaya IP Agent option dialogs General Settings panel on page ACD Agent panel on pageCall handling with the System Tray icon Voice Message Number panel on page Feature Access panel on page General Settings panelCall Handling panel on page Call History panel on page Call Information Display panel on pageACD Agent panel Call Handling panel Call History panel Call Information Display panel User Interface Options panel External Number Format panel Event Logging panel Voice Message Number panel Feature Access panel Call Server tab on page Login Settings dialog boxEmergency tab on page Advanced tab on page Login tab Call Server tab Audio tab Emergency tab Advanced tab Audio Port Range AdministrationPrior to administering the audio port range values, you must set the IP network region with which the endpoint will be associated. See the documentation for your Avaya communication server for information on network regions Ringer Volume and Ringer Settings dialog boxCall features on page Agent features on page Call featuresAvaya IP Agent features on page Windows features on page Appendix A Shortcut keysAvaya IP Agent features Agent featuresWindows features Appendix A Shortcut keys 144 Avaya IP Agent Installation and User Guide for CitrixJune Untranslated components Appendix B Language supportSupported languages for Avaya IP Agent The English version of Avaya IP Agent can be installed on supported operating systems using the languages specified above. Other language versions of Avaya IP Agent can be installed only on supported operating systems using that language. For example, the German version of Avaya IP Agent can be installed only on supported operating systems using German Diagnostic log files Appendix C TroubleshootingDiagnostic log files on page Alternative solution possibilities on pageProblem LoginWhat to do support for auto-answer optionautomatic login option in the Program ProblemWhat to do for auto-answer in the Program OptionsMaking and receiving calls C\Program Files\Avaya\ as-neededAvaya IP Agent Making and receiving callsinformation. See Compatible telephone Othertypes for Avaya IP Agent on page 14 for Avaya IP Agent is reacting slowly Alternative solution possibilities Glossary Page call, such as caller name, call duration, status icon, and control buttons, such as DEFINITY ECS Basic Conference A unique, 32-bit 4-byte number that identifies a computer on a TCP/IP Softphone Split Station Login Public Switched Telephone Network PSTN RC Read-only Reason Code RCOn-Hook Phone display Prompted digits PSTN Public Directory Registry Release Response file Right-To-Use RTU Screen Pop SkillA private call-handling system providing voice-only or voice and data Voice-over-Internet Terminal ServicesProtocol VoIP VuStatsZip Tone 164 Avaya IP Agent Installation and User Guide for CitrixJune Avaya IP Agent Installation and User Guide for Citrix IndexIndex June 2007Page Index Avaya IP Agent Installation and User Guide for CitrixJune 2007 Index 168 Avaya IP Agent Installation and User Guide for CitrixJune